I was a Sprint customer (then T-Mobile) for nearly twenty years. No real complaints; the service was actually quite good. However, had my hand forced, as I saw it, by their firing of unvaxxed personnel. Six others have left with me. So long, Sprint/T-Mobile. It was good, but some things cannot be ignored. Ciao. read more

This is the best T-mobile store in the southern part of the St Louis county area & perhaps the best store in the entire St Louis area. I have been a T-mobile customer for over 17 years & this store IS my pick for all the years I have had cell service. These guys work hard to solve issues while being mindful of a customer's time. Extremely Knowledgeable, Excellent Communication in layman's terms, Empathetic and Massively Helpful. The store manager is AWESOME and makes all these attributes fall into place. Everything rises and falls on Leadership. Brandon is the BEST. If only, he could teach the world in his ways. Thank You for helping me to remain a loyal T-mobile customer. read more

Worst customer service ever. Guy was very unprofessional and didnt listen to what I was saying. Kept scratching himself like he had a disease. Would never recommend to anyone. read more

Worst costumer service I have ever seen. Everyone was on their phones. It was a Tuesday morning. And nobody was helping me. Or answering my questions. It took nearly 2 hours and no other costumers in the store. It was 2 males working. read more

Had a great experience at the Arnold T MOBILE store! Great ladies! Very helpful and gray experience!

The Sunday before Christmas and two of the lowest energy employees I have ever come across working (Jessica was one of them). It has taken each of them over 45 minutes to assist just one customer. This has not been a very customer friendly experience, I recommend going elsewhere if you have the option. Overall, I would give them one star and that is only because the store is nice and new. Beyond frustrated in Arnold, MO. Chellie Butel read more

Very unhappy with T Mobile right now. When we signed up we were told AT LENGTH about the "jump" plan, which would not only provide us a better price, which it did, but would also make it so if at any time we chose to end our service, we could just simply return the phones and be done. We would be leasing the phones for a period of time to do this. If at end of lease we wanted to keep the phones, we could simply pay a minimal amount. I was told the phone {a LOW end smart phone) I was getting was a $100 phone and the other, a simple flip phone was $50. The sales clerk, MIKE, piled a charger, screen protector, hard shell, etc on the counter telling me he could just throw those in, which totally suprised me and which is the ONLY way I would have accepted them since I knew I could easily go on Amazon and with a couple of clicks, buy perfectly good accessories for less than half of a retail price. The only part of what he told me that was true, was the monthly rate I would be paying. Literally EVERYTHING else was 100% fabricated LIES. This wasn't some simple mistake, we spoke for at least 45 minutes and he explained everything in detail. He was quite thorough, and I felt very good about how I was being treated. I went to close my accounts today, since I found service for just over half the price, and that is when I discovered the LIES. ONE, I couldn't simply give back the phones. TWO, not only were the accessories I was GIVEN by Mike, not free, but for a charger, a hardcase and a peel and stick screen protector, I was charged like $90! They even charge you for the SIM card! There were 4 employees when I was in there earlier today, 1 other customer, and not a single person could help me with the issue Iw as having. They seemed shocked when I told THEM they should call customer service, saying that they can't but they sure CAN call them when you are signing up. What are they there for if not CUSTOMER SERVICE? Oh that's right, they are there to tell you lies and sucker you in to buying crap you don't need for prices you would never pay, sorry I almost forgot. Now, to T Mobiles credit, I had absolutely no issue with my phone service. I liked it in fact. I'm only leaving them because I found a much much better price, plain and simple, but now that I have been made aware of what LIARS they are, I'd leave even if I had to pay more for my service. Read EVERY WORD of EVERY THING you sign, literally EVERY WORD. read more