Midas off MacArthur rd in Allentown I believe deserves a rating of a 1 star and would give a zero…read moreif that was possible.
I am writing this review to warn others about the incredibly unprofessional, deceptive, and exploitative experience I had at the Midas on MacArthur Road in Allentown.
I brought my car here in early March 2026 for a battery and charging issue. I spoke with the supervisor, Rob Klotz, and was transparent about my limited budget. Rob explicitly promised he could "work something out" regarding payment, even suggesting they had allowed previous customers to take their vehicles home and make payments.
I trusted him with a car I have maintained since 2016. Instead of addressing the battery/alternator issue I requested, they insisted on a $2,400 "tune-up" (plugs, coils, hoses). I felt pressured into this, as they made it sound essential to the car's operation.
When I could not pay the $2,400 upfront, the "flexible payment" options suddenly vanished. I was then harassed with threats of my car being towed, causing me immense stress and leading me to believe I had lost the vehicle entirely.
Four months later, my sister spotted my car still sitting in the Midas parking lot. When I called to inquire, Rob Klotz claimed they had removed the parts they installed. He then offered to put them back in for a reduced price of $765. In an attempt to finally get my car back, I paid this amount, plus the cost of a new battery.
The condition of my car upon return was appalling:
*My personal items were ransacked, items were torn off the mirror, and the passenger seat was left with a noticeable rip.
*The car now has a dangerous wobble when driving that was never there before.
*The tires were improperly inflated to a hazardous level.
**^**To make matters worse! within less than 24 hours of Midas "fixing" my car, the new battery Rob Klotz told me to go buy, died completely, and the car broke down again!
*When my boyfriend called Rob Klotz to report the failure, he showed zero concern, offered no solutions, and was entirely dismissive.
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This shop failed miserably to diagnose the original problem, misled me about payment options, damaged my property, and returned the car in worse condition than when I dropped it off and if offering no compensation or assistance. I feel completely exploited. Do yourself a huge favor and maybe take your business anywhere else.