This company sucks plain and simple at least I didn't get ripped off like the other person that I…read morefeel sorry for that person ricks rip off appliance and repair

Clay seemed sincere about fixing my Kenmore washer. He identified the broken part, gave me a…read moreprofessional looking quote, accepted a 50% deposit for the $240 job, and then disappeared. He won't answer my calls and left me high and dry. I tried to get in touch with him including showing-up at his house/business address. No good he is gone and so is my $120. Beware of this guy. He provides no response and no return.

What amazing people to deal with. It started with Tony as our salesman. We told him what we wanted,…read morehe showed us exactly what we were looking for. We were in and out in 30 mins. He said delivery would be Saturday, but he would try to squeeze us in for Wednesday. He did!, 2 days after ordering, our fridge was delivered. It was delivered by Ben and Nate, and they measured and treated the fridge like it was their own. All three men were super friendly and we couldn't ask for better service. This wasn't our first buy from Karl's, and I'm sure it won't be our last. I highly recommend them.

We bought an LG washer & dryer set, & from day 1 the dryer had a flaw. Underneath the lint trap, it…read morewas catching & snagging clothing. We called both LG & Karl's. LG informed us that they knew of the faulty operation, & could send someone to fix it. When? Not soon enough. Karl's sent out a technician who looked at it, but didn't have the parts to fix the problem. After repeated phone calls, wasted time, & ruined clothing, Karl's offered us a new dryer, but refused to deliver it to us, because the original order was done as a pick up. Only after what amounted to arguing with the appliance manager over the phone, did they say they would deliver it to us- at no charge, but not for almost another week. So we spent hundreds of dollars on a brand new dryer that we cant even use!!! I'm in retail sales, & I am APPALLED at the lack of customer service that we have been experiencing from Karl's, of Spearfish. They ought to be ashamed of themselves for how they treat their customers!!! I will never recommend them to anyone- as long as the current manager & salesman who sold these to us are employed there! Terrible experience, & if I could rate it at a negative, I would.

Aaron did a great job working with us on our gazebo project. We ordered a gazebo and the vendor…read moresent the wrong size. Aaron worked with us to make sure the next one we ordered would fit well on our cement patio. He was in constant communication from start to finish. He installed our new one and went above and beyond our expectations. The bolts that were sent were too small and he felt that wouldn't keep our gazebo secure. He went out and purchased stronger bolts to be sure it held during strong winds. We are very pleased with his work and would highly recommend him.

Very happy with end product. I had a unit with a toilet leak and it ruined the sub-flooring. They…read moreturned up on time and got the job done. Had a minor hiccup during the project, but he was on it and fixed that too. Highly recommend and will be working with them in the future. Good people.

We used their services to repair a recall issue on our washer and to fix our dryer. A few weeks…read morelater we had another issue that was completely unrelated to the original dryer issue. It took several days to get the parts and for the technician to return to complete the fix (we are in Spearfish). After many trips to the local laundromat, I am happy to say we have a fully functional washer and dryer set again.

Our washer goes out so we give this place a call to see if they can help, they schedule us an…read moreappointment for August 27th. The following is a rough sequence of events and the terrible customer service we received. 8/27 We were supposed to get a call at 8am to tell us when the repair guy was supposed to come out. It was 9:15 with no notification so we called them. They answered and told us the estimated time was 2-4pm (not a big deal, we had plans later in the afternoon). 4 o'clock rolls around and he still hasn't shown up nor have we recieved a call stating he would be late. So we called them again at 4:05 to check and he says he's running about 30 minutes late. (A little irritated, but not to big a deal). He finally shows up and he takes a look at the washer saying that the fabric softener clogged the drain tube (first time I've ever heard of that but, ok) and that it is a motherboard issue. He tells us it is fixed and should work temporarily until we decide to order the part. They charge us $85 for 10-15min of work. We test the machine and it still doesn't work. We call them back and they schedule a secondary appointment for August 31st. 8/31 They call us about 9am to say that there is nothing they can do but order the part. At this point we are like okay just order the part. We asked if we could be refunded the $85 because he came and did nothing to our machine and it still had the same problem as before we called. They gave us some bullshit about how the experience was not how we made it seem, that the $90 was for a insurance charge if we got the part installed and broke within a 90 day period. We decided to not order the part and still wanted our money back (Would have accepted a little less due to gas usage and time) all they did was yell back at us and said that there was nothing they could do. 100% NEVER using this place again with their bullshit customer service.

Called them on a Monday to set up an appointment. Told them I was working rest of week until…read moreFriday. They did suggest they come by to do an estimate on Friday. Got a call while at work on Wednesday, which was not acceptable since I'd already told them on Monday I'd be working Tuesday, Wednesday & Thursday at a job that I really couldn't take calls at. Did call them back at earliest convenience on Wednesday, which I immediately apologized for since I realized it was almost 6 pm. Thursday morning as I'm going out the door at 7:03, they call again. I tell them earliest is 4 that day or Friday. Person on phone said 4 pm was too late so they said they'd see me Friday. Later Thursday, at 11:41 they again called wanting to come by. I went ahead & answered! They said they wanted to come by later that day,. I again informed them "they can't come over on that day unless its after 4." They said that was too late! I then asked, why are you calling again since they had already called at 7 am & we had made arrangements for Friday, but no set time. Again arrangements made for Friday with no set time. Was at house all day Friday, yet no one showed. Not sure what is up with this company but if this is how they handle business, not sure I want them fixing things in my home.

From the owner: Handyman Al is a locally owned, fully insured and licensed handyman contractor that handles all…read moreyour improvement needs. Whether it's interior or exterior, residential or commercial, we have been servicing the Rapid City Area since 1982.