I ordered a $10,000 Kitchen and the measurements were wrong next to my hood. I tried to get in…read moretouch with Karen for days and will not receive a phone call or text back. However when I was ordering the Cabinets, she would always be communication. Very bad customer service.

We had comparison shopped for cabinet in many showrooms. We decided to go with Excelsior because…read moretheir cabinet prices were reasonable and ,Siobhan, the designer was knowledgeable and professional. She did a fabulous job designing my kitchen, was patient, easy to work with and took into account my wishlist. She even showed me different design options. When the kitchen was being installed Siobhan was available to take care of my concerns and she made every effort to quickly correct them. Several times she came out to my home to see the progress being made. I had a very good experience with Excelsior Kitchen and Bath Design and would highly recommend them. Madeleine

We met with Bob for our estimate, and Chris was the contractor who managed and completed our…read moreproject. We first met with them and scheduled our job and then had to postpone it for a couple of years after giving them a deposit. Bob returned our deposit even though he didn't have to. When we were once again ready, we didn't hesitate to give them our business. We are extremely happy with the quality of the work and the speed of it. Our bathroom was gutted on May 29 and completed on July 2, 2019. The only thing still to come is the custom shower enclosure. Chris coordinated all the moving parts and was here every day to work and to oversee anything that he didn't do himself (which was not much). He even went the extra mile and tested (and cleaned out!) our drains after installing the sink. This issue had nothing to do with the work he did; it was an existing problem. NJ Remodelers was recommended to us by a friend, and we would gladly recommend them for a kitchen or a bath remodel. We needed help with some of the unusual aspects of the design and Bob fit the bill by giving us lots of options from his years of experience. They are honest, trustworthy, and very communicative at every step of the project. Chris made sure we were satisfied with everything--a trait that I have not seen before with the many contractors I have hired over the years. Every day, Chris was a pleasure to work with due to his cheerful attitude and the fact that he really enjoys his job. He went over everything he had done and was going to do each day. He put up with all my nit-picking without complaint and delivered a beautiful bathroom in a challenging, small space. NJR is generous about passing their contractor's discount along to their customers for tile, fixtures, and anything else that they can buy at a lower price, so the cost is very reasonable and fair. They recommend suppliers who they have relationships with and know are reliable. Chris knows how to keep the project running as smoothly as possible. You won't be sorry if you choose this family business!

Very poor business etiquette. While seemingly nice folks (dad and son), they did not wear masks…read morecoming into our home (of two young children) - NJ Covid rate is at 12%, nor did they remove their shoes (all of our shoes are visibly on racks by the doors), nor wore booties. I even repeated the request as we also just had our master bedroom carpets professionally steam cleaned. They said their boots were clean, and I felt bad as the dad's back was obviously an issue as he used a cane and asked in advance over phone how many stairs there were. Went over a few small quick projects, they said they could do it right away and would get back to me quickly with a quote. I waited, and waited, and five days later I finally reached out to them. Nearly 10 hours later they send me a copy/paste email response that they got a job they bid on and won't be free again until September. It was early November when they came to my house. I can only imagine what kind of service they provide if there were issues with their work on the backend if this is their front end. Highly disappointed in their business etiquette, but perhaps it's a blessing in disguise. Please note that I originally posted a one star rating as I was furious and disappointed in how we were left out in the cold to now have to rush during the holidays (Thanksgiving is in two days) to find a reputable company. The reason for my updating to three stars is simply for the fact that the father had written the attached apology following receipt of my response to them echoing similar disappointment and disapproval in how they mismanaged communication on this.

PLEASE READ. If I could give this company zero stars I would. BE AWARE THEY DO NOT WARRANTY THEIR…read moreWORK!! My countertops were installed and they are beautiful. Several months after the installation a stress crack appeared. It started in the underside of the countertop in a corner and spread to the top of the counter where it is very visible. It was less than a year so I contacted Fuda and they basically accused me of putting something heavy or hot on the counter which is absolutely false. In the reply the owner(?) was extremely rude, accusing me of being demanding. This is my email... "I called last week and was told you'll call me back. I haven't received a call yet. I would like to attempt the repair, however, the crack is NOT from weight or heat it's a dress fracture from where the corner was cut. It started in the corner and moved up to the countertop. Do you not warranty your work for a year? The condition of sale statement at the bottom of the invoice doesn't state anything about guaranteeing your work, it also doesn't mention quartz. It's mainly a statement about liability if the product is not maintained. Please prove a copy of your warranty policy. If my only option is to repair it I would like that done as soon as possible. If it looks horrible, I don't expect perfection, but I do expect it to look good, then we'll have to figure out the next steps. But I have pictures as well and this is a stress fracture from where it was cut. There's no way possible it was heat since it started in the side and we put nothing heavy enough to damage the countertop on it." There is nothing rude or demanding in that email. However this is part of his reply... "When we installed it back in April 2023, there was absolutely no mention or note of a stressor or crack, as you mentioned. At the time of installation, you had the right to inspect and refuse the job, but that was never done. If it were true, we would have replaced it then. Now, several months later, you are demanding and accusing us of wrongdoing, which I will not partake in." I made no accusations - I stated what was wrong. Sounds like they're used to being defensive. He DID offer to have someone try to repair it but actually stated it could look good or it could look horrible and if it does he would sell me a replacement at cost. He also stated that I had the opportunity to inspect and report the issue at the time of installation. Since the crack started under the cabinet, I had no way to see it at time of install. Bottom line, shame on me for not making sure there was a warranty so I own responsibility for that. In the email, he stated no one in the industry provides a warranty. It's not true. I checked. He also stated is they do the price is significantly higher. Also not true in every case. After the comment that "it could look good or it could look horrible" and the rudeness, I didn't trust them to try to repair it. I repaired it myself and it doesn't look horrible but the crack is visible, which I will have to live with. Hope this information is helpful before you decide where to buy your countertops.

I am very happy with my tile from this company. They really go above and beyond to help and kept my…read moreproject within budget.

Easy to work with and the cabinets are beautiful. They are so helpful with their suggestions and…read moreMichael is amazing at designing kitchens. Would highly recommend this company.

We hired HK&B over 15 years ago and were pleased with their work. When it came time to do over…read morethe kitchen in our current home, we elected to use them again. Mike did a great job with our kitchen layout, Glenn and Don communicated well and the installers did a great job. The installers have excellent craftsmanship and are genuinely nice guys; they want you to be happy with the final product. Our job was finished in Aug 2021. We are happy with the final product and our kitchen looks great. A few items to note: 1. Mike is an awesome designer and nice guy but we needed to chase multiple times to get our plans after our deposit was paid. Mike had to personally drive over to get plans to us for a meeting with our general contractor which added additional stress. Communication and follow up could be improved. 2. Get installation costs in writing in your contract to avoid the actual cost being over what was verbally communicated. We ultimately arrived in a good place but the back and forth on this added stress. Would recommend HK&B.

Tom and his crew did my kitchen remodel in late 2017. They were thorough with the estimate, weren't…read morepushy and provided some great guidance as far as layout and design. The remodel went quick. They showed up when they said they were going to; were neat and everything came out beautifully for the right price! Any construction has some hiccups and the way they handled ours was a true testament to the character of the owner! I would recommend them over and over again! Diane L

From the owner: Customcraft Products Co is located in Riverdale, New Jersey at the intersection of Route 23 and the…read moreNewark Pompton Tpk. We have beautiful displays and helpful designers ready to assist you in the planning of your new kitchen or bath. Our experienced staff can answer your questions and show you the latest available products and materials. We showcase a variety of styles and can help you find the best solutions for your dream kitchen or bathroom within your budget.

I did quite a bit of research before choosing a contractor to remodel my kitchen and I am so glad I…read morechose The Kitchen Shop. I first met with Devinn who measured and set plans in motion after carefully listening to what I wanted. He guided me throughout the process which was seamless. The work was done to perfection thanks to the professional and skillful work of the entire team, Devinn, Dean, Jimmy and Anthony. They were a pleasure to deal with, addressed any and all concerns and went above and beyond to make me happy with the outcome. They do quality work and operate with a high degree of integrity. My kitchen turned out beautifully and just as I hoped thanks to the The Kitchen Shop Team. I highly recommend them and would give 10 stars if I could.

Just had our kitchen remodeled and have to give a glowing review for The Kitchen Shop in…read morePequannock. We interviewed four renovators and were most comfortable with The Kitchen Shop. Devinn Bua did the showroom and onsite consultation; Dean Bua and Jimmy did the renovations. This was a complete gutting, all sheetrock removed, soffits removed with plumbing relocated, doorway into dining room widened by 4', doorway into foyer widened by almost 1', new upper & lower cabinets & floor, all new electrical. Aside from some dings caused by the cabinet mftr's packing skills, the job went flawlessly. Dean is an absolute perfectionist (and ex cabinet maker) and will stay until his or his crew's work is to his standards. We'll be using them later this year to reno a bathroom as well. Again, highly recommend! https://www.thekitchenshopnj.com/

FABULOUS CONTRactors! Great job, fair pricing & honest!! I have used them and recommended many…read moretimes!!

Great guy. Master carpenter. Besides having stuff done in our house and saving me thousands of…read moredollars in replacing huge windows I've had a pleasure of working with him for many years and watched him build some impressive houses. Great guy and I will always have him work on my house.

Second install for a countertop by Milestone and they did not disappoint. Unbeatable prices, expert…read moreopinion, and seamless install. So glad to be able to have a go-to for this kind of thing. Totally recommend.

Great job on short notice! Greatly appreciate their help…read more Loved the quick service showing images of the types of stone for me to order. For a fee I was able to get a 24 hour turnaround, which was awesome since I was working with a short time frame to get this apartment completed. Will definitely be a return customer!

I called to get basic information and Mary extremely helpful because I had a small project I was…read moreworking on. She easily answered not only my questions but was informed me of what the business entailed and hours. When I arrived at the store she was present and her husband the owner walked me around the property helping me pick the exact perfect piece for my project. They confirmed the measurements many times and it was complete within a couple days. The price was very very reasonable. Highly highly recommend and will be back if I have any future projects.

I bought new cabinets from AMC and they are only a few months old. They are cracking/splitting and…read morefalling apart. The installation is awful and the cabinets don't line up. We have called for replacement doors and the owner doesn't return our calls. Do yourself a favor and go elsewhere unless you want to waste your money.