Buyer Beware!
We purchased custom cabinets from T & M Kitchens. My husband and I are a firm believer in "you get what you pay for", so we decided to go with the higher end cabinet quote from the owner, Tom. He stated the cabinets come with a lifetime warranty free from any defects in material or workmanship.
We paid for quality cabinets and a lifetime warranty, but this business owner fell short. Instead, we received many excuses, substandard work and lack of follow-up.
From the early construction of the kitchen there were many issues, the kitchen dimensions were measured incorrectly, the kitchen island was 12 inches shorter than originally agreed upon( I was told a company error), and the cabinet doors were delivered with many defects in material and craftsmanship. I had to remind the owner that we paid for cabinets rollouts and that they needed to be installed. When the rollouts arrived, the owner sent over his "unskilled" worker to install them and they were installed incorrectly. My husband had to take them all out and fix them himself.
A few months later our cabinet pantry door had some warping due to poor design. The pantry is situated over a heating element which blows hot air to heat the kitchen in the winter time. This pantry was never insulated, as it should have been, and heats up all the food in the cabinet in the winter months. I have to be careful as to what kind of food is put in the cabinet. I informed Tom of this issue and he stated he designs kitchens like this all the time and it's usually not an issue. Regardless I asked the owner if he could come and look at the door and possibly replace it. He came out and agreed to order a replacement for the pantry door. After almost 6 months later, many text messages and follow-up reminder emails the cabinet door was delivered. The owner again sent over his "unskilled" worker to replace the door. His worker installed the door but incorrectly measured the placement of the handle. The handle is noticeably malaligned when compared to the adjacent door. I asked the owner to replace the door, he agreed to reorder it and admitted to the mistake. One month later the door was delivered but it was the wrong size. The owner said it was the company's error and would reorder the door. Another 4 months have passed, and we still do not have the replacement or even a response as to when it would arrive. The owner has not responded to my emails, text messages or phone calls. To date it has been over a year and we still do not have the replacement pantry door.
I would not recommend Tom from T & M Kitchens. We paid for quality cabinets with a lifetime warranty from what we thought was a reputable company but we were very disappointed. read more
