Searched a Yelp for waxing services and struck gold with this woman! Michelle was skilled, fast,…read moreand KIND! So so kind. Best Brazilian I've ever had. Barely hurt - and that's a first for me. She's easy to talk to and the location is nice and tidy. Will definitely be back for more services. Highly recommend!!!!

Found Michelle on Google & went to her recently for a Brazilian wax. She was so nice & really…read morefunny! She made an uncomfortable experience as comfortable as possible. She did such a great job & I'm so glad I found my new esthetician!! She also offers laser hair removal, facials, etc.

I have visited Tracy for both laser hair removal and skin care. I would highly recommend using her…read morefor all of your beauty needs! I was really scared to try laser hair removal due to the pain, but Tracy always made sure I was comfortable and aware of what was going to happen next to ease my nerves. I have gone to 3 laser hair removal treatments and have been so happy with the results. She made what could have been a painful and awkward situation very pleasant. She also set up a unique to me skin care regime that was simple, yet effective for a cleaner, healthier looking face. She was so fun to talk to. She is just so naturally easy to talk to and made my time with her very enjoyable. Thank you Tracy for everything!

I'm amazed and very happy with my Laser Hair Removal results! Tracey is wonderful. She makes my…read moreexperience every time I visit her very comfortable and helpful. She's the best Laser Tech here in TriCities. I highly recommend her!!!

Fiona was great at explaining the whole process, what to expect and talking through the treatment…read more Very professional and clean environment.

Came in for my appointment and was acknowledged and greeted right away by staff at the front desk…read more The traveling nurse filling in was kind and listened to my concerns and answered my questions. She was gentle and also helped soothe the pain by pressing down on my skin. Much appreciated! It has been hard to get in here for the last 1.5 years since I've started my laser treatments. I have had to travel to Yakima just to get an earlier appointment. Great news - they are now booking Sunday appointments! Thank goodness! Penny the Clinic Manager was able to cancel my Yakima appointment and schedule me in Richland on a Sunday. Yay!! Four star review due to the high volume of clients and lack of a second laser. That second laser is a must at this location! Tri Cities is growing exponentially fast and would benefit greatly. Please consider this Milan.

If you have sensitive skin or are just looking for healthy skin care options this is the place for…read moreyou. More than just cleansers and creams, DermaCare's Jane Iredale line of mineral makeup is easy to apply, healthy for your skin and stays on all day! Products here are a little pricey, but let me assure you it is worth it! All the ladies at DermaCare are very helpful and knowledgable. Be sure to call ahead to get your free Jane Airedale Consultation, it makes it easier to pick out your products. Kudos need to be given to Nedy (you will know her by her flawless makeup) at the front counter. She makes customer service look effortless & reminds me of a seemingly era gone by where the customer's needs are equally important to those of the company. This review would be five stars if DermaCare stocked more products in their store. We had to come back up from Oregon to purchase items that were out of stock. When we did come back a week later they only had one of each of the items we needed and I had to arm wrestle my mom for the light concealer.

Professional compassion, excellence in communication, customer service, patient care!read more

I have been going to Amaris now for two years and I have to say how impressed I am with not only…read morethe staff but with the products and services. I've had different services done all in an effort to keep age and wrinkles at bay! I've had the deep pore cleanser, great! Glycolic Peel, fantastic, but my favorite is the Perfector! I have really seen great results on my skin and its firmness. I'm definitely hooked! Oh and did i mention their products? The sunscreen is amazing. Good things cost money, so some products are a bit expensive but well worth it

Angela has been my aesthetician for quite sometime now, I always look forward to my brow…read moreappointments, the atmosphere is so relaxing. I also want to share my laser hair removal experience, Angela is informative from the consultation to the very end of the process, she also followed up to see if I was happy with my results. I am super pleased with all that Angela provides... from customer service to the actual service... she is friendly, knowledgeable, and always has advanced equipment. If your interest in laser work I highly recommend Angela you will love your results!

Wish I could give more stars! I am so happy and thankful to…read morehave found Revitalize and met Gayla. Her shop is Tricities' best kept secret, and I wish everyone could stop by and see what a benefit it truly is. Gayla is not only knowledgeable but has a beautiful soul and positive, uplifting energy. Her shop is full of amazing products. My family and I have personally used many products and therapies from her shop and have all had great results. I really can't say enough but I highly recommend, Revitalize! Please stop by - you won't regret it!

This place is awesome! The owner is great and is always wanting to help. It is like a hidden gem…read more They have Ideal Protein and their own less expensive version as well. A lot of great options for supplements and many, many other healthy and helpful things. I enjoy visiting every time.

Olga & her staff are friendly and knowledgeable. I went looking for laser hair removal and over…read moretime have recieved everything from peels to Botox. Olga is a Botox artist! There are cheaper places in town, but no one can compare to her skill

my mother and I had services with Olga and I will say Olga and her team are AMAZING. They got us in…read morequick and made us feel comfortable. We both got fillers, I got mine on the lips, which they look and feel amazing. Olga has a very light hand which made it almost painless, with the help of the gal that was working with her made the process so much easier than I thought, They have checked up on us to see how we are feeling and how we like our results, they went over the side effects, post and after care of it all. Their communication is great with each other and their patients. For a first timer into the world of fillers and such, my mother and I were very happy with our results and how we were treated by everyone at Zest! My dad felt that they made it so comfortable for all of us and he was just there to watch the procedures. I cannot wait to go back for future services!

Love both the medical and cosmetic side of this business! I've always had very acne prone,…read moresensitive, red skin and the Novel Skin Solutions side (upstairs) has an amazing team that has helped me manage my skincare routine for years. The chemical peels are chefs kiss and very relaxing. I feel so special with the goodie bags they send you off with after lol. They usually have samples so you don't have to spend a lot of $$ on products that might not work for you. Once you find the products that do work, it's easy to stop by the front desk and stock up when needed. Oh! And they have skin friendly makeup - found my holy grail foundation there and my skin loves it! I've also had a couple of scares with moles and spots on my body and the Center For Excellence side (downstairs) eased my nerves and took care of me. Mole removal was quick, minimal pain, and had wonderful results! I tried another dermatologist that accepted my insurance but I had a terrible experience (mole removal was painful and left a scar and she told me moles = diabetes which scares me), so now I will never go anywhere other than Center for Excellence/Novel Skincare Solutions. 10/10 recommend this company for all your skincare needs ESPECIALLY if you have anxiety!

I went in for a surgical melanoma removal. During the visit i mentioned to his flunky who actually…read moredid the excision about a previous side effect from my first excision years earlier..oh yes well make another appt and we'll discuss it.. With you? No way. Meanwhile Dr Hopp is in his glass castle top floor losing sight of the Hippocrates Oath. Nice overhead on that building right. After top insurance I was still billed $530. Stacy L was right. And their providers (because he just see's the moneymakers, it's my privileged option as a Physician's Wife to say: For the love of God-they're just mediocre at best

Velma is the only certified CPE in the Tri-Cities and she is really, really good! Decades of…read moreexperience and it shows. Such a kind hearted person with great stories to tell of her history to distract you from any discomfort. I highly recommend her. Yes, it can be painful for a split second, particularly right next to the lips, but Velma's prescription numbing cream helps a ton. If I relax into it, I can find myself almost dozing while she works. Visit Velma for a consult, see what you think. Don't go to just anyone!

This Lady I have been seeing for about 4 years and she is the most Professional Lady in the Hair…read moreremoval business you could ever meet. Remember Electrolysis is permanent hair removal. Laser is only a reduction. And Prices are fair in my opinion your paying for her time but also it's about respect and her credentials are on the wall and speak for themselves. She is always Responsible and Respectful while always being Professional with me at all times. You can also have a conversation about life and things going on during your appointment.. If you want hair removal go call her and book her now....

Update 2022. Pros: +…read moreCorporate has improved the app the last 2 years. + They're are professional in person and over the phone. + Each therapist is given the flexibility to apply their own skills and strengths. No "cookie cutter". That's great. Cons: - Same service (good) but inflated membership pricing commiserate with the government produced inflation (so can't blame the small business) - Experience frequent cancellations from therapist call in no shows - Still enforcing proven ineffective and irrelevant masking and "fake safety" rules from state government. No problem following a law, but know the truth, don't be a lemming. Note: The cons are in alignment with what we are seeing and accepting through gov creep.

The customer service I just had was unlike any I've ever had before. I called earlier this week to…read moreschedule and appointment but no one answered so I left a message with my name and number and asked for a call back to get the situation sorted. I received no calls back until the day of service and it wasn't even about my appointment it was about booking a facial which I was booked for a massage. I asked the lady if I could transfer my credit to my friend who wanted my massage and I will pay the $10 charge for it. She said yes and asked for her name and I gave it to her. She said we were all good to go and so I hung up and then had to go back to work, and since I had back to back patients I wasn't able to be on my phone. When I was done I checked my phone and saw 2 missed calls from them and text from my friend saying they wouldn't see her. Obviously I was frustrated so I called massage envy and the lady on the phone said that since I cancelled my membership I was not allowed to transfer my credit to someone else. I told her no one told me about this and she said that is correct because the lady I spoke with earlier is new and didn't know the policies. I then asked if anything could be done about this since my friend drove all the way there and was then turned away and wasn't able to get her massage, and the spot probably wasn't filled so the masseuse didn't get paid... I was told very nastily that she tried to get ahold of me earlier today (after they realized their mistake and while I was tied up at work) and that she can't transfer the credits and there's nothing else she could do. I would think that offering to have my friend come back in and still get a massage at even a discounted price would've been a good remedy, so you don't leave the customer feeling like you don't care about them because "you can't transfer the credit". As a business, I do not appreciate how this was handled at all and the lady I spoke with was very rude and actually hung up on me after I thanked her for her time and tried to end the conversation gracefully after she gave me nothing and didn't even try to help me. I never leave bad reviews but this really shocked me and there needs to be some customer service training done here.