Our company called to schedule someone to look at one of our computers. We were told we would be given a call when the appointment was made and told what time the tech would arrive. We were also told the charge would be $100 per hour. Over an hour later and no phone call. So, we called back. We were told no appointment had been set yet and that we would be called back when one was made. So, moments later my boss herself called back and they said they had a tech scheduled to come at around 1:15. The tech shows up and I punch on the time clock when he begins working so I will know what time he started. When he finished he asked me to test the computer to see if it was working properly. I said no it's not working because my network is down. He then realized he forgot to plug all my ethernet cables back into the router. Then I tried the computer and it worked. So, I punched him out. He called the Synergetics office to see what we owed him for the visit. He tells them he was "here for hmmm about an hour." I said "No sir. You were here for a half hour exactly. You started working at 1:18 and finished at 1:48." He said to them (he was still on the same call with their office) "Ok maybe it was about 3/4 of an hour." They said to charge us for a full hour. I asked why. He handed me the phone and the lady at his office said "We also have to charge for drive time." I said "But your business is only a couple blocks from here. That's not 30 minutes nor 15 minutes worth of driving." She says "Well we charge a minimum of an hour." I said "You did not inform me of either of those things and why would he bother saying 'more like 3/4 of an hour' if you charge a minimum of an hour anyway. She says that that is just their policy. So my boss says "Just write them the check for the hour." I gave the tech my fax number so that Synergetics could send me an invoice for our records and I have yet to receive one. The following day after the tech "fixed" our computer, the same blue screen came up again.
Very dissatisfied with their work and their office staff was rude and unpleasant to deal with from the first call. I surely hope we do not have to do business with them again. read more
