They do their best with the clients they have alot of addicts dont want recovery. They have made…read morelots of improvements.

One star is way to much for this place. This place had tons of mice. They didnt make you go to…read moremeetings or assign you any chores. They don't drug test you so if you are trying to get and stay clean stay away from this place. But if you are trying to use and have a place thats cheaper then a hotel and don't mind some of your stuff missing and having people try to ask you for loans and RIDES that will never get repaid this is the spot for you. The only good thing i got out of this place is that I was watching people 30 years older then me act like children and reminded me I need to stay clean.

I tried leaving my former best friend a message at 1:30 am this morning (I don't expect them to…read morewake him up! Everyone needs their Beauty Rest!.). But I got the shock of my life! The phone to the front entrance rang endlessly! And no one ever answered! (I gave them the benefit of the doubt! I thought the person may have had to go to the bathroom and forgot to turn the answering machine on!). So, I called the next closest Aperion Care ( in Forest Park, and received the shock of my life! Yes, they answered the phone on the very first ring! But that proved that Aperion was doing the right thing at other locations. However, Aperion Nursing Home of Westchester IL can't even provide the most basic of human services: the capability to leave a message with a resident via phone 24 hours per day! How utterly disgusting and pathetic! The State of Illinois should shut this sub standard healthcare institution down for this offense alone! And now just out of curiosity at 3:02 am I try once again (remember I originally tried at 1:30 am followed by a second time at close to 2 am! At which the phone just rings endlessly! Pathetic!) And now at 3:02 am, what? Same subpar result! No one answered the phone or even switched on an answering service! So this proves and validated the truth that over the lifetime of its existence! The Aperion Nursing Home of Westchester IL deserves its D average record of 1.0. /5.0 star average rating based on 20 reviews since it opened in 1989! WARNING: Fellow Illinois residents! Don't risk the health of your family or friends! Don't send them to this HELL HOLE! For Christ's Sake even the Cook County Morgue and Animal Welfare have a live operator 24 hours per day! Which means that we as a society of tax payers offer more fundamental services to those that have just died and the neighborhood lost or rabid dog than a for-profit national nursing home chain which is collecting billions, yes billions from our family and friends and as an insult to all of us can't even provide consistent care in our own Cook County! ABSOLUTELY PATHETIC!

the pictures look nice my friend lives there. they are short on nurses. 1 time they ran out of…read moretoilet paper for 2 days. the desert was just 1 peanut butter cookie. the meals are small. one time he wait 2 hours to change his diaper

My mom has been a resident at The Grove for almost a year now, suffering from late stage dementia…read more We transferred her from another facility to bring her closer to home. We have been very pleased with the care she has received here. She is always clean, and the staff is very kind to her. She had been losing a lot of weight in the other facility, but here she actually gained a few pounds. Granted, The Grove is not a bright and shiny new care center, but the staff more than makes up for that in their care. Most impressive has been their diligence is keeping Covid-19 out of the facility. There haven't even been a handful of cases in 6 months. I get routine calls with updates on my mom, and they established a hotline so you can call in 24/7 for information on infection rates and their policies. I think they are doing all they can to keep their residents safe and cared for.

We chose a different rehab but unfortunately the insurance didn't cover it and it was between The…read moreGrove of La Grange and another place that had even lesser reviews. So we decided to give this place a try. My grandfather was admitted two weeks ago. He left the hospital and went straight here. He had some strength returning and just needed a bit more physical therapy for about a week to be on a good path. When dropping him off, we already felt that this place was not up to par. It was dingy, appeared to be in need of a good cleaning, and we noticed that there wasn't a remote or call button for my grandfather to press if he needed help with anything. Going against our gut, we left him there and figured we'd ask him how the night was and could always take him out the next day if it was as rough as we thought it might be. He fell during the night. He said he was lying on the floor waiting for help for about 30 minutes before anyone noticed. On top of that, we found out that in the 12 hours he was at this facility, no one gave him his medicines. He requires about 12 of them -- each more important than the next. Lastly, he has Leukemia. Yet was placed in a room with a roommate. It's common knowledge that immune systems are low with such a cancer. Yet, the roommate didn't wear a mask nor did any of the staff. If another facility is an option, I'd recommend trying that one instead as my grandfather is back in the hospital after one night at this incompetent facility and has lost all the gains he struggled for a month to achieve. He was so close to going home with his strength and abilities.

I have 1 star only because I couldn't give it zero stars!!…read moreWouldn't send my worst enemy there! Type of care in my opinion is not at all what is needed! The Pearl is absolutely not a good live in rehabilitation center. No care plan is ever provided. They are woefully understaffed. In my opinion they are more concerned about money than the patients. In my opinion, from what I saw, they take horrible care of patients! Non responsive nurses and staff; tried to give incorrect medication to my relative more than once!! STAY AWAY!!!

I can't give this place any stars because the experience we had there for my mom was horrendous and…read moredisturbing. Dont send your loved one there. terrible nursing staff led by an egotistical Director of Nursing and an Arrogant and uncaring Facility Director who shows no compassion. there is no care given by nurses, they seen completely unhappy working, they merely dispense medications and ignore the condition of their patients. I could go on and on but I have to write a long letter to get to a few agencies to be alerted.

Had a great time with my 30 day respite from earlier this year. The residents are very friendly and…read morethe staff more so.

My mother lives here in independent housing. She made an informed choice to live here. There are…read morepluses for us : close proximity to amenities and to my home. The Wye Valley building seems comfortable enough but there are some glaring issues. 1) The meals are not very healthy or satisfying. For the price that is paid, I would expect fresher food, more variety, more flavor (I have eaten there myself a few times.) More importantly, the meals don't seem to follow appropriate dietary guidelines for seniors with health issues, i.e. most seniors. There was a brief period when the staff had a dietician that was making a real effort to make sure the food was tasty, well presented and appropriately nutritional for the individuals. But now, the food is not very good. My mother tells me about other residents complaining about the food, but are afraid to speak up. 2) The second elevator has been inoperable for months, because of needed repairs. However, and this is on Brookfield, an inspection has not yet been completed, it seems like it's been out of service most of the year. 3) Although the building is for independent living, seniors still need support and stimulation. There is a small game room and a room with an exercise bike. The staff I have encountered do well with the resources they have, but it seems like more interactive activities could be added - things that are a little more engaging and lively - that would be appropriate for an independent living situation.

My friend was here for several weeks!! This place is…read morepristine! The staff is attentive and very caring. When my friend pressed the Call button it took only a few minutes even though this place is "packed!!" The food, well not bad either!

Exceptional Care and Compassion…read more Burgess Square Healthcare and Rehabilitation Center provided outstanding care for my father at every level. The administrative staff was professional, responsive, and compassionate, making a difficult time much easier to navigate. The nursing team treated my father with dignity, kindness, and genuine concern, while the PT/OT staff were knowledgeable, patient, and truly invested in his progress. The social worker was invaluable--guiding our family through care planning and next steps with clarity and empathy. The facility was exceptionally clean, well maintained, and well organized, and communication with our family was excellent throughout. Entrusting a loved one's care is never easy, but Burgess Square earned our complete confidence. I would highly recommend this facility to anyone seeking exceptional rehabilitation and senior care.

The nurses and CNA's are helpful. the social workers are also kind and helpful. The problem is…read moremanagement, Patty in particular! She has a horrible attitude problem and speaks very nasty to the families. I told her she had a bad attitude and instead of apologizing she denied it and got even more short with me. In the process now of moving my mother out of there.

Working with the Social Worker Heather made care coordination so seamless. She is friendly,…read moreapproachable and knowledgeable. Highly recommend this facility for excellent communication.

My father is currently here and he is here on radiation because of cancer. On a liquid diet and…read morecan't eat. We bought him a bag of lollipops to suck on because the radiation he is on leaves his throat dry. The staff STOLE his lollipops. My mother ran down the hall to stop them and they told her they must have fallen out of his pocket. Well lo and behold they gave him back 4 of his 14 lollipops from the ambulance. Then, they left him in a soaking wet diaper. Then the air is broken in the room. It was so hot a Hershey bar was melting. My mother complained and she was told "the thermostat is broken how do you know the temp in the room"?? Also my father was done with his radiation. He gets oxygen so he can breathe. These people didn't hook the tube up to the oxygen tank so he could breathe. My mother had to go get the nurses quickly. The oxygen was just going through the room. Are you kidding me!? I'm furious af and I will be there today. Don't bother to respond to this email with your petty "call us" cus im coming in there today and I will not stand for this. Completely unacceptable. He's a vet from Vietnam that has worked hard his whole life and doesn't deserve this treatment. I will not stand for it.

Be aware and think about how you would like your love one to be treated! If with respect and…read moredignity... you have the wrong place! My husband was here in Jan 2022 and left me a voicemail saying " he would NOT treat a dog the way they are treating him". I pulled him out after he fell and taken to the ER with no communication from this place! The Nurse in charge was very Rude and denied even knowing that he fee and was taken to the ER! Just Be Aware!