We recently listed and sold our home through Maryann and Steve Sinkler, Realty One Group in Cannon…read moreBeach. We've known the Sinklers personally for some time, so that makes this review even more difficult to write. The Sinklers have a reputation for being top realtors on the north Oregon coast. We selected them to list our house based on their reputation and our personal relationship. The experience turned out to be less than ideal.
The first issue was photography. The Sinklers use a local photographer they described as 'the best in the business'. He took half a day to shoot exterior, interior and drone shots. We thought we were getting a 'walk-through' video as well, but that didn't happen. I recall in our first meeting with Maryann that she said we would have a video, however, it may have been our 'impression' that was going to happen. If you want a walk-through video, make sure you specifically ask them that question. The first set of photos we received were composed well and showed the house well, but the pictures were post-processed so excessively that the colors were washed out (lightened) so badly they were unusable. Our kitchen cabinets were blue, and the pictures showed them as grey (see attached photos). This resulted in cleaning/staging the house AGAIN to have the photographer come back out to spend another couple hours to reshoot about 50% of the shots. The second set of photos were color-corrected properly and were usable. (In staging the home for photos, the Sinklers used wine and wine glasses from their own company to promote their product and logo. Not really a big deal, but kinda uncool that they didn't ask if it was ok to market themselves in our photos.)
The second issue, and far more disappointing, was the actual live listing. Not the RMLS - the MLS listing was fine. The feed to all the other commercial sites (Zillow, Trulia, Homes.com, Realtor.com, etc) showed the dilapidated duplex that stood on this lot before we tore it down and rebuilt our new custom home in 2016. These commercial real estate sites pulled their photos from Google Earth(?) and, as a result, they all showed a run-down, funky duplex instead of our beautiful contemporary home. There were a variety of other issues like number or bathrooms (52 vs 2.5), number of bedrooms, etc. There were issues on literally every commercial site. To Steve Sinkler's credit, he opened a number of customer support tickets with these sites and resolved the photo and listing issues within a couple of days.
The email from Maryann letting us know the listing was 'live' came in about 3PM. Unfortunately, later that night (around 10PM) my wife went online to look at our house on Zillow, etc. only to find the old pictures of the wreck that used to be here and all the wrong info, such as bathrooms, bedrooms, etc. Maryann explained that 'she was afraid this might happen' (apparently this has been an issue for others on these sites) and that these issues were out of their control, etc. I understand that. The Sinklers can't be responsible for the acts of third parties. However, the Sinklers had all afternoon, from 3PM on, to check these sites, catch this problem and call us before WE found the problem. They have a reputation as the 'best on the coast'. In my opinion, the 'best' check their work and don't let the client get surprised like this. After all the work on cleaning, arranging and detailing our home for these TWO photo shoots, we were rewarded with a disaster. To this day, our friends and family still ask us why we used those photos of the old duplex. People saved the images and want to show them to us on their phones, etc. It's very embarrassing and very, very disappointing. We were so excited to see our home on Zillow, for example, with professional photography, etc. and the result really killed our excitement for the entire process.
The home sold on the second day to a client a local realtor brought in to see the house. We expected that the Sinklers might have had a couple potential buyers, but that was apparently not the case. We had to clean and prep the house again for a two-hour open house after we had received our offer. The Sinklers can't control who does or doesn't come to an open house, but it was primarily locals that have always wanted to see the house, etc. so it really was a waste of time. The challenge was for every photo session, open house, etc we had to clean and then move our pets to a different location. This is normal when you're selling a house, but when you're doing it for no gain or because there was a mistake, it becomes really tiring, really fast.
Selling your home is already a stressful process and a good realtor can help to minimize that stress. Unfortunately, in this instance, the missteps doubled/tripled the stress. The Sinklers are good people and I believe they were really trying to do their best. Unfortunately, their best fell short. If you chose the Sinklers to list your home, check/verify every step.