ZERO STARS!!!!!
It saddens me that I'm having to write a poor review for this place after my son has been here for over a year. Unfortunately, this learning center does not seem to care for their students. This is the SECOND INCIDENT and the owner fails to reach out. Bonnie is difficult to discuss anything. We first had a scheduling conflict and Bonnie was pressuring to have my son attend even make up sessions and implying that academic curriculum is more important than athletic competition which he also has committed to. We were able to work with the schedule once Bonnie stopped talking over me on the phone, a one sided conversation.
My son was rotated to another, different teacher, without my knowledge and was never given an explanation as to why that was the case. Also, we never received his progress report from Sylvan as promised. Each week I request it and every week I never received it. They never answer their phone. You must leave a voicemail but they never call back.
My son excels in school academically. We didn't want to lose his skills so we are committed to having him attend Sylvan. However, the last several sessions, he has complained that the curriculum is "boring" and "all you do is math on a tablet and earn tokens." I came in early prior to the session, to chat with Sasha, the teacher that day about the difficulty I have had the past several weeks to even get my son to attend.
Sasha was listening my situation and said she would talk to Bonnie about it. We were wrapping up our conversation when Bonnie walked into our 5 minute conversation, and quite curtly asked me to leave. Bonnie said, "If you have a problem, then you need to discuss it with me but I'm busy right now." I don't know what side of the bed she woke up on that morning, but no parent should be belittled like that. SO MUCH FOR CARING FOR OUR CHILDREN! WHAT A JOKE! I explained the situation and that we were wrapping it up yet Bonnie didn't even seem the slightest interested in and never asked to speak with me when I pick up my son after the session. I already know they don't have students afterwards. I would've waited to speak with Sasha after class but I needed her to understand the situation (a 5 minutes conversation, to give her a heads up so the session would not be a disaster). This place is called "Sylvan Learning of Encinitas" - is learning putting your kids in front of an ipad and earn tokens? Also, I suggest you watch your credit card bill. They will bill you for sessions that you didn't even attend. I was planning on sending both my son and daughter here for the summer. Obviously not worth their time or money. read more