1. Sylvan Brandt Antique Flooring

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Lititz, PA

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Sylvan Brandt Antique Flooring

5.0 (1 review)
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11 years ago

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Elizabethtown Flooring

Elizabethtown Flooring

(7 reviews)

We are very happy with our experience with Elizabethtown Flooring!…read more We were unsure what exactly we were looking for and Kayla looked at a few pictures and very quickly made wonderful suggestions to meet our needs and the style we were seeking. The process was painless and fast, and Jordon was so helpful. Within a short period of time Brian came to our home, took measurements of the room, answered all our questions, and gave us a quote. We were also very impressed with the installation. Rafaela and Matheus were both professional, courteous, and very skilled. The installation was done with great care and surprisingly fast. Their work was precise and impeccable, and they left the room immaculate. Not only was the experience of working with everyone easy, and the installation was wonderful, the products they carry are high quality. Every step of the entire process was professional, pleasant, clear, and double checked. A+ service from start to finish!

The sales people are very nice and they engage etc, however I was more interested in getting an old…read moreremnant that they had towards the back of the store. I was looking for something for a spare room and didn't want to spend a lot of money. The sales lady however couldn't have been less interested in helping me with that! I guess the commission is lower on those or something. True or not, this is how she made me feel and as a result, I ended up not buying anything from her because of her attitude. I found another place that was more interested in taking my money, so I spent it there instead!

Martins Flooring - Lancaster

Martins Flooring - Lancaster

(12 reviews)

Our experience with Martin's flooring was very mixed at first. We installed LVT flooring on the…read morefirst and second floor of our condo. The meetings with the salesperson, Bonnie, went great. She was very helpful and knowledgeable. Scheduling for the measurements and installation went well, although the estimate did not have a break down on cost and amount of flooring being ordered. The first installer was pleasant although when I asked to have our flooring installed lengthwise through the first floor, he strongly suggested it go crosswise instead so that it didn't come off looking like a "bowling alley". I really didn't want it that way, however, I caved in to his objection as I was told repeatedly that their installers were experts in the field. The job took an extra 1 1/4 days longer than was expected, and in the end, the flooring we chose was beautiful, HOWEVER, I am still to this day not happy with the direction it was installed. **UPDATE** I want to applaud Martin's customer service. We had concerns with our initial flooring installation, most specifically with the direction the tiles were installed. After expressing our feelings about how it went, we were contacted by Martin's who then came out to assess the situation and discuss what fixes could be done to make it right. They were very willing to do what it would take to accommodate my situation which restored my faith in the company. I know that things happen sometimes, but it is truly how a company handles it afterward that is important to me. After all, you can get flooring almost anywhere. It's the customer service that makes all the difference. The flooring selection is great. Sales staff are super and very helpful. The installation was where the frustration came in, but in the end, it's all working out. I'd use Martin's again.

We had flooring installed in our whole first floor. The installers were awesome. The quality of…read morethe job was excellent. The problems were: 1. Our salesperson transferred to a different store and our order was delayed significantly. 2. The project manager, Rob was unprofessional. He was at our home and had a concern, instead of talking to us about it, he had the office call and threaten to suspend the installation. The information the office received wasn't even accurate. 3. Nobody ever came out after the installers left to inspect or ask us if we were happy with the work. 4. They sent us an invoice after the job with an additional charge for laminate removal, which was never performed. 5. Our sales contract indicated that 2 people would be there for the install and would move furniture. I moved almost all the furniture myself and the last 2 days of the install, only one person was here. 6. We were told there would be one person on-site that spoke English at all times. The last 2 days of the install, the sole installer spoke almost no English, which was stressful. 7. Due to the stress and confusion caused by Rob and the office, we will not be using them to install flooring on our second floor. This whole experience was disappointing because they came as so highly recommended. If anyone would be considering having their floors done by this company, I would ensure Rob is not the project manager. After I posted my comments, the sales director reached out to provide a "listening ear". He did acknowledge the issues and apologized. He did seem sincere but nothing was offered to make things right. They offered to come out, look at the finished work and shake my hand.

Sylvan Brandt Antique Flooring - buildingsupplies - Updated October 2026

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