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    Syed Azam, MD

    3.7 (3 reviews)
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    Banner - University Medicine Primary Care Clinic - Waiting room, I'm the only one here.

    Banner - University Medicine Primary Care Clinic

    3.0(2 reviews)
    0.2 mi

    So all the way up until im seeing the doctor everything is going as normal. Im sitting in the room…read morewaiting for the doctor, last name LU with DO credentials. I was there for an establishing care appointment. The whole appointment seemed very rushed, dont get me wrong I understand theres a lot to go through in an establishing care appointment but no where else have I felt THIS rushed to get through it all. So rushed that I skipped over the main reason I was even getting a new primary which was to potentially get a referral to a nutritionist for my high A1C and to sign a work release form. So she leaves the room abruptly after signing the medical release, apparently we were done with the rundown and the appointment was over. I go out to one of the assistants at the desks and say, I have a few questions about my A1C that werent addressed. Annoyed, the assistant said she would let the doctor know to come back around after she was done with her other patient or task or something. I finished my entire intake form and waited a good 20 minutes total. As the time kept ticking I thought they mightve forgot about me so I stepped outside of the exam room just to find out that apparently they did. Both the doctor and the assistant are sitting infront of computers, eating chips & gossiping. I said to the assistant," I will just figure it out myself." And left. Gave my intake form to the other desk attendant and left. I dont think Ill be back either. Out of everywhere Ive been all over tucson, this was the absolute worst experience I've ever had at any banner establishment ever. I typically really like banner offices, (banner hospitals and ERs had a bad lawsuit back in like 2022-2023 and botched my moms leg trauma stitches so I dont ever go there for emergencies) but this office, felt like it had worse quality of care than the hospitals. Like patients are just little lab rats to round on before you can get back to your normal tasks. I did not feel like they saw me as a human, rather just their job; which was extremely out of character for banner offices to me. I notice the Banners on houghton around rita ranch are the ones that have the most people with disengaged, careless attitudes. As if youre just another task to complete. 2 stars are for the nice desk ladies.

    Not a bad facility. This was my first visit at the women's clinic. Checkin was a little slow, but…read moreother than that everything went smoothly. Nice and clean place with lots of COvId friendly seating.

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    Banner - University Medicine Primary Care Clinic - Front office area

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    Front office area

    Michael DePaso, MD

    Michael DePaso, MD

    2.0(2 reviews)
    1.1 mi

    I like Dr. DePaso my wife is his patient . That said ,getting anything out of the office( Northwest…read moreallied physicians) is next to impossible . If you call you never get anyone just a machine or several machines with a call back promised but it does not happen the majority of the time. Oh by the way he is retiring and patients have not been notified yet? I have heard many times in the Tucson area that people like their doctors , but can not stand dealing withe front office. The front offices are killing businesses. I use the Tucson VA and do not experience any of the problems above.

    This is more a review on the whole medical office, not just one specific doctor. Doctor DePaso was…read moremy doctor for years, he was okay, not super helpful, did the bare minimum to help me as a patient. I needed refills on asthma medication and it was like pulling teeth trying to reach anyone in that office. When calling, I guarantee you will have to leave a voicemail and consider yourself lucky if you hear back at all. I have new doctor through that same medical office, and on a day where I was in the middle of a severe asthma attack, I was leaving voicemails all morning, didn't receive a call back until 4-5 hours later from his MA saying "he's not in the office today and I'm off in 30 minutes so even if I was to send him a message, He wouldn't get it" basically, good luck. I ended up being rushed to the ER 2 hours later in respiratory distress. I'm only sharing this very personal story so that no one else ever has to feel like their doctors don't care about them. Do yourself a favor, unless you have no health issues and you only go to this office for sports physicals and a yearly check up, go to an office that cares about you and your life.

    Syed Azam, MD - internalmed - Updated May 2026

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