There's no way that some of these positive reviews aren't staff members or bots…read more I have never had such a terrible experience with a dry cleaner and I refuse to believe in a city like this full of financial professionals that they haven't mistreated other people too. I'll keep this short. First, they refused to help me without my claim ticket which I forgot in my car. I had to make several trips to this business just to pick up my suit. It's old fashioned and they don't even use computers apparently. So you can't just give them a phone number and they find you that way. You have to have the ticket or it's a major hassle for the business and the clerk. Second, cash only which I was not aware of so again I had to make another trip to a bank and pay an ATM fee or just have my partner come grab it later since I was leaving town and I was already in a rush. I was trying to pick this suit up on the way out. Third, when I complained about these things making clear that it wasn't the clerk I was angry at but the policies of business she mockingly smiled at me and laughed at me. Fourth, they're way more expensive than competing dry cleaners. Fifth, they completely destroyed the pleat of my suit jacket. The bottom now flares out and the lapel won't stay folded down. They didn't even do a good job after all this nonsense. Lastly, I dropped off my suit in a suit bag. They didn't return the suit bag with the suit and since it was my partner that picked it up... There were about 4-6 ties in that bag and I presume now they're just gone, although I'm going to call them as soon as they open. They are absolutely the worst ever dry cleaner I've ever dealt with. And I would advise you to stay away despite the location on Greenwich avenue. Don't make the mistake like I did of assuming the location implies competency.

Ridiculously high rates. Cleaners a few blocks away charge half way they charge and take any form…read moreof payment - not just cash and checks. Who still carries a checkbook?

Very responsive and very accommodating. Fast service when needed and always on time. Easy to work…read morewith for weekly services

I have been using this cleaner for years. I've never had a problem. Everything is clean and…read morepressed. Prices have gone up which is why they get 4 stars, not 5. prices are listed behind the counter. The owners are very polite, so these reviews claiming rude behavior really surprise me. I've never had a bad interaction from the owners or from the younger man who I assume is their son.

One of the worst dry cleaner I have ever used!! Took a white shirt in to be cleaned with a small…read morestain on the color, when got the shirt back it had large yellow stains all down the left front and the left leave. When I took it back to show them and ask how this had happened they knew straight away so obviously they saw the stains when I first pick the shirt up but they placed my other black shirt I also had cleaned over the top of the of the white one so I would not notice it. I was fuming when I went to wear the shirt the following day!! I took it back they said it was not their fault so basically blamed me for the stains!! Do not use this place if you want quality service!!!

Great Dry cleaners!!!! They even were so sweet to put my duvet back into duvet cover…read moreAn impossible job for one person

Prices are fair and customer service is great they are very efficient. Cleaned all the mildew off…read moremy grandfathers old leather jacket that was stored in a closet since the 70s

Go Green has been my Go-To since 2015. Doing our part to be environmentally conscience is important…read moreto me, so that is how I stumbled upon this company. There are several other options for dry-cleaners that are closer to me, but this place is with the extra couple of miles! I have read other reviews, as I am sure you have, and there are a handful of negatives reviews that might deter you from trying them out. But let me assure you from personal experience, if there is anything you feel wrong, these guys do their best to make it right. Also they have a great seamstress/tailor in this store to take of any repairs you may need! All of the employees I have dealt with are courteous, and professional and care about the customer. I have even had the chance to meet the owner once or twice as he was checking in on his employees, and he seemed like a pretty solid guy who cares not only about his customers, but about his employees a great deal. Once you get to know the manager, and he knows you, you might start to expect some friendly banter back and forth. All in all, I give this the pilot's approval. Give them a try, you won't be disappointed!!

If I could give zero stars, I would…read more The customer service at the counter was shockingly rude and dismissive. We're trusting you with our personal, valuable clothing.... why else would anyone go to a dry cleaner if the items didn't matter to them? There's absolutely no reason to treat customers with that level of disrespect. They didn't even want to provide a receipt. How are customers supposed to prove they left their garments there without documentation? I was rushed out and told the items would be delivered, yet no one even asked for my name or apartment number. Completely unprofessional. Unsurprisingly, my item went missing for several days. It was a $400 jacket. Thankfully it was eventually found, but that situation should have never happened in the first place. Had it not turned up, I would have taken this to small claims court. You're lucky it was resolved but you will never get my business again

I am disabled and have moved to the neighborhood in Sept 2025. Since this time, the team has done…read moreall of my wash and fold service, and some dry cleaning. We recently had an issue which I brought to management. While I didn't believe the issue was contentious, the team declared they where apprehensive to continue with my business. The reason for the positive review is that they were proactive in response, resolution and professionalism. I do not judge a business or person on their mistakes, rather their response. I would recommend The Laundry Room, and I hope their business continues to thrive in our Neighborhood.

My first time using their wash and fold delivery service, my laundry was beautifully clean and…read morefolded neatly ready to put my winter clothes away for the season ! Great job!