i have been having my Rolexes and cartier watches there for over 20 years. i have never been…read moreanything but super pleased with the quality of work and custonmer serrvice.

Terrible service! Very unpleasant owner who had my watch for over a month to add a link that he was…read moregoing to get. I went by to get it being that it had been so long and basically he just threw it down on the counter for me to get and not even an intent to see if he could help me!!! Do not go there there are many watch repair companies that have better service!

The best watch repair and jewelry cleaning in the gables…read more Great assortment of diamonds available. Truly deserves 5stars

I cannot say enough great things about Klein Jewelers!! Paul and Jesus are wonderful. I came in…read morewith an idea of what I wanted for my girlfriend that I could not find anywhere, Paul's solution was a custom designed piece. In less than a week before Christmas, Paul's team was able to design, and then build a 100% custom designed pendant and necklace. I was able to provide input at every step of the process, and they even took pictures at each step so that once I could show my girlfriend the evolution of her custom piece after giving it to her. I would recommend Klein Jewelers to anyone without reservation!

If I could leave a negative review I would. This place fixed my sapphire that came out of my…read morewedding ring in December. They said it was a loose bracket and they tightened them and said it was good to go. A month and a half later the same sapphire falls out again. We go back to see if they warranty it and the guy tells me I cant warranty that what if it got caught in your clothes. I couldn't even warranty it if it was a day. That is ridiculous and I would go anywhere else that has some sort of warranty. This place is over priced for the half done work they do. Their lies of saying they fixed my ring is now gonna cost me even more to fix. DONT GO HERE!

I've been shopping here for years and I'll never go anywhere else for any jewelry purchases. They…read morehave the best selection and they even do repairs of all kinds! They are such a nice family and the selection and prices can't be beat. I just purchased an engagement ring from them and it's beautiful. Highly recommended!

Great service, great prices. Highly recommended. I bought I…read moregold christ and fix my mido watch.

I've been coming here and It's definitely the place to go for watch repair. Owner is amazing and so…read moregenerous and very economical. You won't regret it.

I was in search for a place to clean and polish my jewelry (David Yurman pieces). This location…read moreshowed as being one. Although it wasn't what I was looking for, I am so happy I did!!! Yolanda did a GREAT JOB!!! I highly recommend this jewelry store. Thank you very much!!!!

In April 2010 I purchased a two-ring set from this business in anticipation of my wedding which was…read moreto take place the next month. One of the rings was in stock and was fully paid for. The second ring had to be ordered, and I placed a deposit on the payment of the second ring. The rings were marketed and sold as a set. I would not have bought either of the rings in the set individually, and purchased the two rings only because they were sold as and intended to be worn as a set. At the time of the purchase, the company represented that it would attempt to have the second ring available by the date of the wedding, i.e. approximately a month and a half after the April purchase date. The wedding came and went without the second ring. Despite my repeated requests as to the status of the ring and the company's repeated representations that the second ring's arrival was imminent, the second ring never came in. Frustrated by the months-long delay, in July I requested a refund of the deposit on the second ring, which was provided and, because it was intended to be worn and was sold as a two-piece set, also requested to return the first ring for a full and complete refund. Despite discussions with the sales associate and in-store manager, my request for a refund on the first ring was refused. The sales associate denied that the rings were sold as a set and, indeed, accused my wife of lying as to this issue. At the time that I requested to return the first ring by virtue of the company's failure to provide the second ring, it was revealed by the company for the first time that international orders of this nature often take months to be fulfilled. The months-long process of obtaining such jewelry items was never disclosed to me at the time of purchase in April nor at any point prior to the time that I requested a refund in July, and this information was in contradiction to the company's repeated statements that the second ring's arrival would be shortly forthcoming in a matter of days. Similarly, on that same date it was also revealed by the company that the ring manufacturer had sent two incorrect versions of the second ring and that these mistakes by the manufacturer had contributed to the unreasonable delay in the delivery of the second ring. The company never disclosed this fact to me at the numerous times that I called to request an update on the second ring's status; rather, it continually represented that the second ring's arrival was imminent. In sum, the company's statements as to the timeframe for the second ring's arrival were extremely misleading. Instead of being delivered in a matter of days, the second ring would realistically, at best, be delivered in a matter of months. If I knew that it was to take such a lengthy period of time after the wedding in order to receive the second ring of the set, I would have never bought the first ring of the set nor made a deposit for the second ring. After much pressure, the company at last took back the first ring and refunded the amount, but made sure to make the refund process as difficult and arduous as possible (it took me waiting in the store for over an hour for them to process the refund). My advice: AVOID!!!

THIEVES!!!!!!! Stay away…read more I took them many pieces of gold to melt. I went there, some time later, and saw two of my pieces in the show-case for sale. When confronted, Miguel denied my accusation, raising his voice, yelling at me. I was calm, but firmly asking for my pieces, a ring with different gemstones, and a gold "owl" pin with ruby eyes. they were not returned. I should add, I was a customer for over 10 years!

They have been around for 30 years, I left two high end…read morewatches, and I can't be more satisfied at their knowledge and service, and reasonable cost

I went to this location 3yrs ago looking for a specific watch 11690 Air King or a 126334 Datejust…read more I met Adiel who was very helpful and advised me that those 2 timepieces were not available but that he could put me on a list and as soon as any of those 2 watches come in he can call me. Fast forward literally 3yrs to the date on which I get a text from Adiel advising me that he has a 126334 that just came in and if I was still interested. Swing by the store, sat with Adiel and got an early Christmas present. We went ahead a put my wife on the list for a wait h for her. Unbelievable that 3yrs later I get a call from Adiel about the watch I wanted, I thought it was all BS about being on the list and actually getting called. It's unfortunate that the watch maker is holding back on timepieces and causing the used market to sky rocket.

If I could 0 stars I would!…read more Terrible service with E- Commerce! I purchased a watch for my husband online for our anniversary. Once I got the watch on 12/25, someone emailed me from the virtual boutique department asking if there was a special occasion. I mention it was and the dates(12/18)They didn't mention anything on the small window of return I had. I thought like every store, it was a 30day policy. No it's 10 days. So now when I called Client Services this morning to ask how the return process goes they tell me I can only exchange the watch after 10days. I told them this was a gift I was not informed of this policy to please take that into consideration. I sent pictures to the e-commerce depart manager showing that watch is brand new and they still insist I can only exchange it. You think I want anything from Mayors after this? My husband doesn't want it or any watch! The watch is in brand new conditions, just how they sent it. How to ruin my anniversary with this... nobody wants to help me! Never shopping with mayors again! Terrible e-commerce service!

HAD THE WORST EXPERIENCE IN MIAMI EVER. Dropped my gold bracelet in 7/10/26…read more Kept it until today 8/4/26 Went to see if was ready 4 times THEY WERE IN A CRUISE (congrats) EACH TIME I HAD TO GO TO FIND OUT THEY WERE NOT BACK, I PAID FOR THE UBER 20.OO AT THE END I HAVE THE RECEIPTS TOTAL UBER 60.00 I'm from Spain our businesses are handled in professional ways. We care about giving our clients good service, prompt attention and they charged me full amount for a min bracelet link. I've tried to move back to Spain, my country and still I need to wait some. This place was miami once. TODAY IS ACAPAULCO ON THE ROOF. very down hill

Have visited this place for twenty two years don Fernando and Yolanda are the best you can trust…read moreyour jewelry to them beautiful jewelry to buy estate and modern prices are very good love this place don Fernando can design any jewelry