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Recommended Reviews - Swiss Diamond Hotel
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Had a lovely time here for 2 nights at the tail end of our trip. Sofia at the front desk was very helpful, even before arriving. She allowed us to be picked up at the Melide train station outside of the normal shuttle hours which was helpful. We were greeted nicely and had our bags taken care of and we were allowed to use the facilities because our room wasn't ready yet which was nice. The lake is lovely and you can swim in it. There are also boats for rentals, I just wish they had kayaks. Our first room was initially very low and only gave a view of the parking lot but one quick call to the front desk fixed this easily and we were moved with no trouble. The room itself was fancy and felt very royal. I had two amazing nights of sleep here as the bed was so comfortable. We also received very soft robes. The spa was great as well, I just wish some lights were working in the hammam and that the hot tub was hotter. We opted for massages and these were wonderful - there was also fruit infused water available at the spa and throughout the hotel which was refreshing. The breakfast buffet was also delicious and offered a variety of options + champagne. We did not dine at the restaurant, however as the hotel is located about 10-20 minutes walking from Morcote so we ate there most nights. It was easy to access with bus and the hotel shuttle. Overall, the hotel is a little older and not as modern as some hotels but it still felt classy and was a great stay. I am giving this 5 stars due to the service of the front desk, but I do think a couple of items could have been fixed (making sure all the lights work in the spa, the ladders to the lake were a little dingy and some screws could have been tightened). Overall, I still recommend this place to anyone going to Morcote! read more
Five STARS all the way from staff to accommodations, they go above and beyond to please the guests at this hotel. Amenities are 5 stars as well. The pool area is beautiful, they have two restaurants, fitness center, spa and so on. A true diamond on Lake Lugano. A live piano player at 7:00 PM in the bar, nice parking with attendance, places to park/yacht if you arrive by water. It caterers to the rich and famous and the fashion world since it is so close to Milan. If you an opportunity to stay here ENJOY! read more
