We had our two kids enrolled here for about three years. The facility is nice and most of the instructors have been pretty good--albeit, there was quite a bit of turnover on instructors.
However, the front desk and administration is quite poor. They frequently would not have people able to take phone calls during business hours leading to many phone calls going unanswered.
The biggest problem is that they don't manage accounts well. Since we joined a private pool for the summer, we had cancelled lessons for one of our kids (the other had already been cancelled) at the end of May, which was too late to cancel for June as they billed for the next month on the 20th of the month prior. That's fine. Though, it was quite the process to cancel. We tried to cancel in person at the end of a lesson with the desk worker. They told us that they would put in a request to a supervisor to see if we're able to cancel. What?! They ended up telling us we were unenrolled, but that's quite a bizarre way to manage accounts.
Whatever, we continued through June and planned to be done at the end of that month. One of the weeks during the month of June, we asked to switch the lesson to another time that week, which was a fairly standard request and which they did. Fine.
However, what they didn't tell us is that they then instead re-enrolled him for that time slot going forward. So, to our surprise, we got a tuition charge for the month July on June 20th, which we didn't notice for a week or two. We called and asked what happened. They admitted that they re-enrolled when we asked to change the lesson time for that one week. The desk person said they would have a supervisor look into fixing it. We waited a week or so. Nothing. We called again and left messages. Eventually, they said they credited our account for that month. We said, "No, we unenrolled, we don't want a credit, we wanted a refund as it was your mistake." They said they would make that correction. Okay. We kept checking calling about once a week to no avail. No answer, no returned calls.
Fast forward to July 20th while we wait for them to resolve it. We get billed again for the month of August! We noticed it right away as we were waiting to get refunded. We called again and actually got a hold of someone. They apologize and told us a supervisor would look into it as well as the charge on June 20th. On June 31st they refunded just the charge on July 20th but not the one on June 20th. We call again on August 1st, no answer, no return message. We call a few more times to no avail.
Then, on August 20th we get some random charge of $25. Ugh. We have no idea what's going on. I suppose we'll just have our credit card block all charge from them.
Moral of the story, DO NOT GO HERE. This is basically stealing, right? read more