Came here to get my car looking good to sell soon. Got the top tier wash which was $22, and…read morevacuumed the heck out of my car afterwards. Really appreciate the free vacuums that are on both sides of the car, making it really easy to clean every nook and cranny. The wash went very fast and the employee at the front of the line was very helpful and efficient. The car looks mostly in tip top shape after the wash and wax, but there's still small traces of dirt and debris on the outside. Would have loved to see all of that gone for how expensive it was, but then again, I worked at a car wash decades ago and you really can't get a car fully clean without an actual human doing it. So this place is good for what it is, just next time I'll skip the expensive wash and just do the middle of the road one for $12.

New Management And this guy is working hard to improve this…read moreplace. Things are starting to work better and the people that he has hired are much better and there friendly kind and pleasant. Very nice improvement ! Keep up the good work. Danny Phillips

Terrible experience and service. After a long drive with my dogs, I needed to get the hair vacuumed…read moreup in my car. Taking a 2 hour lunch and making a 30 minute drive on a rainy day, I decided to pay for the most premium car wash experience called the "Ultimate Wash". Again, it was a rainy day, so all that was needed was the vacuum inside the car. Following the wash (with a tip) I raced back to work after the long lunch and drive back to the office. At the end of the day, I noticed the back of my car had not been touched. Hair all over the place. When I called, the owner did not even get on the phone with me, and did not offer any discount or refund. I will never go back, nor will I ever recommend.

Service, professionalism this place does a fantastic job, thorough detail work...hand down the best…read morewash around the Rockford, Belevidere, Freeport area...

Mister Car Wash was kind to us. I only got the basic because it was a raining day, but I like how…read moremy car was looking clean.

Stopped going here years ago due to poor interior cleaning. Recently went back. Whoah! Wow! have…read morethey improved their game! Best interior clean I ever had in the drive through wash. Must be hiring better people, because they sure know what they are doing now. I will definitely go back even though I paid $28. It was worth it THIS TIME -FINALLY!!.

I went to get a $50.00 wash. I was told it would take 45 minutes, but they had it done in 25…read moreminutes. Gave them a $10 tip and left. When I got to my next stop and got out and looked, there were still quite a bit of bug splatter on the front bumper. Called back and took the car back and they got it off. I will not be going back there.

Paid for a car wash, drive in and the system stopped after applying the soap. No wash or rinse…read more Had to drive to the self bay and pay to rinse it off so I could drive the car. What a rip off. Will never go there again. Don't waste you money on this crap car wash.

Wow what great service and price is great to.they have a waterless option that is fantastic I will…read morenever use another Car Wash or Detail Shop.Worth the trip we come from Woodstock Ill 2 times a month try there Freedom Waterless Car Wash Products .......Nice!!!!!!!!!!

I didn't get everything that I payed for. I left 4 messages on the answering machine to have…read moresomeone call me too inform them their automatic wash isn't working properly and no one will call me back. I am done.

I hate to have to write this review. My husband and I visited this location and as he was cleaning…read moreout the car I realized I forgot my wallet. A gentleman plowing the driveway approached us. It made me uncomfortable since it is a pandemic and he didn't seemed pleased. He proceeded to ask my husband if he needed any quarters and he said no. The guy was really rude and you could tell was displeased with us being there. Instead of coming back to vacuum we just went up to the free place on riverside. I am assuming he was the owner of the property as his actions indicated this. We won't be back and won't be recommending anyone to do business there. He made me feel very unsafe.

I purchased the ultimate car wash. Normally they do a great job but yesterday not so much. My door…read morepanels weren't wiped down well the did a terrible job vacuuming the flors and wiping down the seats. The performance wasn't worth the $36 I paid.

They do a great job. Inside and out. The employees are exceptional also. I will not be going…read moreanywhere else.

Very Nice. my car looked sooo clean after being detailed Everyone there was very nice! Price was…read morevery reasonable I would definitely recommend the Wash Factory

Went to get my car washed and have the inside cleaned. I was told they are not washing cars today…read more I asked if they could just clean the interior and he said no. No explanation as to why. Pretty sure they just didn't feel like working today. Very strange.