Working with Andrew and Tonya Nielson at Summit Group was a fantastic experience from start to…read morefinish. Moving is always stressful, but they made the process of selling our current home and buying a new one feel seamless. They are incredibly attentive and responsive--no question went unanswered. Their deep knowledge of the Colorado Springs market was evident as they helped us secure our new home at a fair price and sell our existing home at full asking price (which we welcomed their guidance on). If you want a team that is professional, knowledgeable, and truly has your back, look no further!

Andrew and Tonya Nielson from Summit Group are true real estate partners. We recently purchased a…read morehome in Colorado Springs and it was the most pleasant, professional and stress-free experience I've ever had buying a property. Andrew goes above and beyond and stayed along side of us through the entire negotiation and offered help when we needed it without rushing us or talking us into anything that we weren't sure about. You will be in excellent hands with Andrew and Tonya!!

I have known Kristen Franzen for several years and find her to be an amazing and caring property…read moremanager. Her professionalism and sweet demeanor as well as her good-get-em attitude has impressed me so much that I want her to work for me. Alas the commute is too far, but the offer stands! There are few people in the field of property management who have a knack for being honest and thorough with their business and this lady continues to impress me. Seriously, if you're looking for a top-notch Property Manager to take care of your investment as a rental property, look no further. I highly recommend Kristen with Pioneer Property Management. She is one dedicated young woman!!

I cannot express enough how pleased I am with the outstanding service provided by Pioneer. I highly…read morerecommend them to anyone in need of a reliable and trustworthy property manager. Five stars without hesitation!

14 days without hot water in our building them seem to forget they work first us,we don't work…read morefirst them

Our small HOA complex has been extremely pleased with Diversified Association Management. They…read morerespond to all requests in a timely manner, are professional and thorough. Most important is the follow-through. Our previous property management company was all promises and no substance. Diversified is completely different. Our Community Manager, Matt Armstrong, actually gets things done and meets regularly with the board to see what needs to be done and recommend reliable repair work. Due to the neglect of our previous property management company, our complex was looking a bit shabby. Diversified is turning things around for us. I highly recommend them.

They are the kind of HOA that reduces services for properties while doubling fees clearly they're…read moreonly in for pure profit like a slumlord

In January, RowCal's system failed to process my association dues through autopay, even though I…read morehad been enrolled for over a year and had never missed a payment. Several neighbors experienced the same issue, which means it was a broader system failure. Instead of taking responsibility, RowCal repeatedly told me to "just make a manual payment," even though doing so would force me to pay an additional one-time payment processing fee that I specifically set up autopay to avoid, per their terms. RowCal did not meet that obligation, yet they insisted the fee "cannot be waived" because it is "system generated." At no point did RowCal acknowledge that homeowners should not be penalized for a failure in their system. Even after multiple attempts to escalate the issue, I was told that no one at any level has the ability to process the payment without charging the extra fee. They also confirmed that payments cannot be made in person, leaving homeowners with no reasonable way to resolve the issue without absorbing a cost that exists solely because their system malfunctioned. This entire situation reflects poorly on RowCal's processes, accountability, and customer service. Homeowners should not be forced to pay for RowCal's technical errors, and the lack of meaningful resolution, care, or ownership from their support team is unacceptable.

A horrible experience. Horrible experience. Avoid using…read morethem at all costs, which BTW is not possible if you build with one of the largest builders in the area! Closing set for Thursday at 3pm. On Tuesday afternoon, I spoke with my closer's assistant to confirm our first wire came in and confirm the balance I was going to send for our second wire. The figure she provided was $512 dollars less than I had on my documents from my lender. I said to her they didn't match. She suggested that I wire extra money, as they can cut a check back to us for any overage. I did this. You would think that this would have been a red flag for Capstone when I stated the figured didn't match. We arrived timely for our 3pm closing. We were brought back to the conference room and at approximately 3:15 and our closer came in. She said she had been trying to reach our lender as a figure on the documents was incorrect. This number was the survey fee. It appears that Capstone provided the wrong figure by $25 to the lender, as they forgot it was higher at Sanctuary Pointe - which baffles me because they are THE title company that is also partially owned by Classic, so they do ALL of their closings. She began the meeting by advising us that her car had been in the shop and was going to be done. She had a ride arranged to pick her up and she was going to have to leave early. We were absolutely understanding about this, but in hindsight as things went south, maybe she should have reconsidered this since our documents were not in order. We got approximately half way through and she left and said she was leaving her email open, so that her peers could check for the correct document from the lender. Another woman took over. By the time we were done with everything else, she still had not received the document. I contacted the local rep that I was dealing with from the lender. He escalated this in house. We spent a total of 2 hours and 43 minutes at our closing because of an error on the part of Capstone's employee initially and the failure of the staff to catch the error 3 days PRIOR to the closing when the documents were received and again when I called on Tuesday afternoon. I have since confirmed with my lender that the first time the closer called then lender about the incorrect number was at 3:06pm, 6 minutes after the closing was to begin! We had to pick up a rental car by 6pm. We had to rush and sign papers that we didn't even get a chance to review, so that we could make it timely (we arrived at 6:01pm) to secure the car we needed to get to the airport the next morning to fly home to pack our home and move to Monument. On top of that Capsone was implying we needed an additional ~ $600 to close and it was after 5pm, so no wire could happen. This was also inaccurate as they didn't even take note as to the correct funds I had already wired. Thankfully the closer's assistant was still there and was able to print off the proof of my second wire. I am baffled how someone who has to spend a total of 45 minutes to 1 hour with us, could first set an appointment up to pick up her vehicle when it overlapped a closing she had scheduled, second couldn't take the time to secure the updated documents prior to closing; when she had the originals for 3 days and couldn't provide the correct information to the lender for the documents. I emailed the next day to the President of Capstone, it's been over a week and no response. The best part is that I still have not been told the amount of my overage, as they owe me a check for same. Not a word, even though I requested it when we rushed out the door and in my email to the president. What a stressful experience to be there that long and then have to literally speed to get to pick up our rental.

Capstone is making some impressive changes lately, and really stepping up their service. The staff…read moreworks hard to make sure you understand what you're getting into, since buying a house is one of the biggest decisions of your life and there are so many details in the process. I love working with Amanda and her team.

Also Tralon Homes. Run, don't walk away from this builder. We've had more problems with a new home…read morethan we had with our 50 year old home.

We built with Saint Aubyn in 2014. Immediately our floors were a problem. Since it was covered by…read morethe builders warrantee, it was repaired but shortly there after we came to the realization that it's just POOR MATERIAL! Within a year the molding began to fall apart. Every one of the GE appliance have had to be repaired AND replaced. We haven't even lived here 5 years yet and THIS HOUSE IS FALLING APART! We are having to replace the wood flooring. We had to replace the water heater. We had to buy a new dishwasher. I only mention the appliances because we felt stuck buying GE appliances because thats what Saint Aubyn gave us an allotment for. Our neighbors are all having issues as well. In our neighbor alone they have had issues with their decks, sup-pump and also the very issues we have had. I would also like to point out that I used nothing but the products recommended. And this was normal where and tear in the household of GRANDPARENTS! We worked all our lives to buy our dream home and this is what we got. A complete REFURBISH JOB! I just hope the frame hold up! LONG STORY SHORT BUYER BEWARE!

Jerrod has been really helpful with our search and even take videos of the properties when we are…read moreunable to make it.

I invest in rental properties in different states and have worked with many real estate agents so I…read moreknow when I find an absolute GEM and that's Jerrod. Let me list the ways that Jerrod is EXCEPTIONAL: - I have a LONG list of criteria for the property I want. Jerrod has several tactics to find what Im looking for. His intelligence, resourcefulness and creativity materially expanded the potential homes he brought me to land at a really special property that I loved. - He treats my money like its his own even though it means more work for him. For example, I was willing to put a little more into the offer but he advises me "I wouldn't pay more than X". Another example, given the circumstances, I was also skeptical we'd get anything on the inspection objection so I wondered if it was worth the effort and he said we should put one in bc you never know, and we ended up getting a couple grand. He saved me at least a few thousand over the course of the entire process. - He property manages himself so he has a great network of contractors and he has a good idea of what things cost. Very helpful in figuring out how to negotiate after an inspection is done. Both during the after the purchase, Jerrod got several handyman in to quote and fix things. - Jerrod goes above and beyond: I thought the 3rd party inspector could have done a better job inspecting the foundation. I expressed my concern and Jerrod offered to jump into the crawl space himself. He found hairline fractures in the foundation and traced them above ground to figure out the source and recommended a mitigation tactic which he then implemented by himself. UM.. Who does that?! WOW WOW WOW I have worked with 20+ real estate agents and Jerrod is the #1 in my mind. If he covered other states, I'd use him for all my real estate needs.

Jake listed our house and had in under contract within four days during a tough market!read more

Jennifer is an angel. She worked tirelessly to help us find our first home. Her responsiveness is…read moreunmatched. She is extremely smart and cagey.

I wholeheartedly recommend Christine Callender of Exit Realty - Pikes Peak as your Realtor, whether…read moreselling or purchasing property. I first met her as part of a neighborhood group and soon learned of her deep involvement with our community. A new job required us to sell our home in the summer of 2022. After interviewing potential Realtors, Christine stood out for being very enthusiastic and well-prepared. She was familiar with the Briargate area of Colorado Springs (other neighborhoods, too) and had already sold other homes nearby. She made herself available for both phone calls and in-person advising. I know that she gives just as much time to her buyer clients. Christine does everything she can to help sellers get their properties ready for market, including recommendations on updating, staging, exterior improvements, and the best time of the year to sell. She researched market trends for our neighborhood in order to advise us on the optimum price - maximizing the sale price while also not exceeding recent comparable sales too much so that the house could sell quickly. She was knowledgeable about each home for sale in our neighborhood, explaining how ours contrasted with them and why we should ask for the price we settled on. In the end, our house was under contract BEFORE it was staged and put on the market because Christine was able to let a young family know that their dream home was coming for sale soon, even though it wasn't quite ready; they toured the house in its unkempt state and made an offer in a couple of days! This saved my husband and me weeks off the selling process, allowing us to proceed with our own home purchase in another state. We got slightly over our asking price, which was on the higher end of competitive at the time of the sale. Your results will depend on the market at the time you are buying / selling, along with the quality of the properties on offer; but, you will get Christine's expertise and effort on each and every transaction. I have had experience with a Realtor who wasn't putting a lot of effort or offering good advice, and I know this won't happen with Christine. You will be happy with your choice!

If you are tired of losing houses because you are a day late, call Timothy at Exit Realty!! He will…read morestay with you day and/or night until you not only find the perfect home but close the deal! In this crazy market, you need a committed realtor who is devoted to you and can act on houses the minute they go on the market!! Tim is that realtor!! He is devoted to his business and clients and will treat you like you are his only one. We bought the second house we made an offer on and I know it is because of Tim. He stayed with us from the beginning until the close and still checks on us. Tim, you are the best!! We didn't buy a million dollar home but you treated us like we did and will always think of you as family!!