I have been a loyal customer of CanCleaning.com for two years (since September 18, 2023). In the…read morebeginning, my experience was excellent, and I built a great rapport with the founder, Garrett, who was always helpful and professional. I valued the service so much that I referred it to my family and neighbors in North Irvine and in Great Park, as I truly wanted others to benefit as I had. In recent months, however, I began to experience challenges. Communication became increasingly difficult, with delayed responses even after multiple follow-ups, including one instance where I waited nearly two weeks regarding an uncleaned can. I also noticed service inconsistencies, such as trash left inside after cleaning, the wrong can being serviced, and, most concerning, the return of maggots within a week of service after nearly two years without this issue. When I did eventually receive a response, I was informed there had been an issue with their water supply, but unfortunately the overall quality did not return to the same standard I had experienced previously. Throughout this time, I remained professional and polite in all communication, left positive reviews as a Yelp Elite member, and consistently recommended the service to others. Unfortunately, my account was discontinued after a third courteous follow-up regarding these concerns. It is disappointing to share this update, as I was genuinely satisfied for a long time and appreciated the effort that went into the business. However, based on my recent experience, I can no longer recommend CanCleaning.com to residents in Great Park. Several of my neighbors in Parasol Park use OC Bin Washing, and I plan to transition to their service moving forward. As a final note, I did notice a significant change in pricing for same-day service. Earlier this year, I was charged $39 for a same-day visit, whereas more recently I was quoted $200 for the same request--while comparable companies in South OC charge closer to $50. Having been on a favorable rate for two years, I do wonder if this may have contributed to the decision to discontinue my service.