Great communication and talented technicians. Very happy with their services on my 1948 Cadillacread more

I'm thrilled to write a 5-star review. Why? First of all, the tire store in Saratoga that has…read moreserviced 2 cars for many years complains regularly that they're too busy and can't fit me in. So I called Rowland St. and they said if I want to wait during the service, I could have an appointment in about 2 days. A few more minutes on the phone and it was set up. Also, their new building has a pleasant waiting area and pleasant, low-key staff. Have you had a jiffy oil change where they try to add on unnecessary services that you don't need? That didn't happen here. I explained what I was after, I pointed out something else I found, and I got good advice on how to resolve it. There was no upselling. Finally, I figured the service I needed would be outrageously expensive, so I researched to get a feel for what I was in for. IMHO, the final bill reflected a reasonable price for parts which I expected to be marked up obscenely. The labor, too, seemed fair for the task. In all it was a lot of money but it seemed appropriate after my worrying beforehand. I didn't expect to be saying this, but I'll probably be back for my next auto service.

when our friend mike told me that MICHAEL'S AUTOMOTIVE won't "screw you", that they do what needs…read moreto be done, without looking for and finding a million things they insist NEED to be done, like RIGHT NOW, all in the name of the holy $$$.....that they are trustworthy, honest, and reasonable..... figured we would give them a shot. my '08 pontiac G5 was having an issue, and several other garages insisted it was a transmission problem, and refused to touch the car, instead recommending a tran$mi$$ion $peciali$t. i was heartbroken, then took our friends advice. it turned out to be a simple, 265.00 fix, since the great crew at MICHEAL'S AUTOMOTIVE properly diagnosed the problem. i was elated! turns out "little blue" (pontiac) is the third car i've had, where it is supposedly a p.i.t.a. to change a headlight bulb. every single other garage insisted upon a few/several hundred dollars to do this job, (on 2 other cars, one a prius) something to do with having to remove the front panel from the car. but waaaait, garages charge hourly, right?? not sure why/how a simple two bolts being removed warrants a 600.00 bill. a few garages in the past did the job at original quoted rate, but whined and pouted about it after the job was done, letting me KNOW they were doing me a favor by so doing. ('cos, you know, "we had to remove the front end off the carrrr!") michaels crew did the job quickly, and even noticed a detail relating to another light, which i was unaware of. they repaired it. with no whining. and they charged a very reasonable price. i am both impressed and thrilled. thank you, MICHAEL'S AUTOMOTIVE. you will see us again.

Michael's Automotive provides excellent customer service and is honest, responsive and professional.read more

I had the best customer service the best auto work and the best detailing of my car I've ever had…read morefrom the moment I walked in there till I pulled my car out of there. Everything was perfection. They went over and above my expectations not only did they perfectly clean the outside of my car but they cleaned the inside of my car like it was brand new I would highly recommend them to anyone anytime.

Garvey Autobody went above and beyond what one would expect. My Kia was in pristine condition…read moreinside and out when I picked it up after repairs, like a new vehicle. Tiffany in the front office was amazing. She adeptly handled communications between the shop, car rental company, insurance company, and myself so that everything was well coordinated. I rate this business as A++.

Very disappointed with my experience here. I scheduled an appointment over the phone with Rich for…read moreJuly 6th, but when I showed up that day, the shop was closed. No one called ahead to give me a heads-up or reschedule -- I just arrived to locked doors. I called from the parking lot and left a message letting them know I was there for my appointment. That was over three weeks ago now, and I still haven't gotten a callback -- no apology, no explanation, nothing. I get that shops sometimes have to close unexpectedly, but a simple phone call would have saved me a wasted trip, and a follow-up afterward would have gone a long way. Instead, total silence. Can't recommend based on this experience -- communication was nonexistent.

Didn't use them for repairs, but uhaul rental. Honest and trustworthy! Will help you out.read more

They were so helpful after I had the worst experience with Midas…read more They were honest, professional and reasonable. I had window tint removed, my car reinspected and a photo done for my insurance. They told me how long it would take and told me how much and they did not go over. I will be a repeat customer for life and highly recommend them!

It was probably about a year ago that I went here. They did everything right. Without getting into…read moredetails, they know what they are doing and they will do it right the first time. The only thing that makes it a three star for me was the prices. I understand that everything is expensive now but that is a total cop out reason to justify hosing people. If you just want it done right and don't care about the cost, there is no better place around

Have called them 3 times concerning an estimate for a brake job....never received a call backread more

Craig is honest, competent, and wise. His work keeps our 8-year-old Subaru running safely, and he…read moreanalyzes its life expectancy. We explain what's wrong, and he'll tell us whether we can safely drive until he can fit us in. His insight and sound advice reassure us in maintaining our mature vehicle.

They have fixed my car's dings and dents and crushed panels for decades. I'm not trying to say I'm…read moreaccident prone, LOL. Anyway, I bought a used car recently and I noticed the damaged mirror housing after a couple of days. It was too late to go back to the dealer. I got two estimates. One was from a body shop on a dealer's premises, and one was upstate. Even though replacing trim on the mirror was kind of a small job, they saved me nearly $100! They also got the part quickly and promptly scheduled it. Everything went smoothly and I'm very pleased. It's been pretty much the same result over many years of fixing my cars.

I am very happy with my experience and was treated like my car was the most important car on the…read moreproperty! Easy communication, price and a quicker than expected turnaround time deserves this 5-Star review. See for yourself. You'll be as happy as I am!

This shop is the reincarnation of a decades old high quality neighborhood auto repair shop that…read moreoffered truly good work at reasonable prices. After being bought out when the owner retired, it would be natural to wonder what the new ownership would bring. The answer is an even better version that still kept the core competence and courtesy of the former owner's operation. Al is still there with more experience in repair than can be imagined; he did great work a while back on my '78 Eldorado and has always had an expert eye and a friendly honest manner. The waiting room has been completely revamped; the parking lot relined and reorganized. Phones are answered promptly; receipts and workorders have been revamped and upgraded. The new owner is friendly and very accommodating. I recently had an inspection due and he worked with me to fit it in around my schedule. Last year I had a 20 some year old Cadillac that was overheating, and there was some question about head gaskets vs. anything else. I brought it in and got an answer the very next day - head gaskets. No guessing, no "well maybe it's . . . . ". Xpert did a chemical test of the coolant, discovered the presence of hydrocarbons, , a 100% accurate indicator of a bad head gasket. There was no attempt to sell me one of the numerous "mechanic in a can, just add to the coolant" products that never work, and I was told very honestly that it would be a job with a repair bill about equal to the value of the car. Flat out honest advice delivered with respect and professionalism. That testing and evaluation cost me a mere $50, well worth it for the certainty it provided as to my path forward. At this point I cannot imagine a reason why I would bring my cars anywhere else for service.

Very relaiable. Honest , and professional service. Did a brake line emergency repair and price and…read moreservice was grear!!!