This used to be my favorite place for Breakfast as I am a local. Today I have had the worst service when it comes to my guest experience. My partner and I came in for breakfast. She ordered 2 poached eggs over bacon and spinach on brioche bread. What she received was 2 over hard eggs on spinach over a stale hamburger bun with sesame seeds. She politely explained to the waitress that her eggs were over done and the bread was not brioche. She asked for toast instead as she was not keen on the burger bun. The manager looked at her and said "yea, that's how our bread is here." She looked like she could care less about the my partners plate of food. My partner asked again to have the eggs cooked properly and the bread changed. The manager took the plate and shortly returned with two new eggs on the exact same burger bun, which at this point was soggy. (same small bite missing out of the top too) My partner manages a 5 star restaurant back in the US and was shocked that this is how a restaurant manager would handle someone's meal concerns. She didn't eat the food.
I proceeded to go to the counter to tell them how terrible this experience was & how this wouldn't happen in America, to which the manager scowled back "then you should go back to your own country!" Excuse me!? I'm Australian you racist idiot. Maybe you should learn proper customer service as your boss just lost a customer, and I'm sure many more based on your attitude. read more