What a wonderful professional team that work to make a positive dental experience!…read more MLJ

Dr Leib and his nurse are so personable and efficient. I had a tooth extracted and felt absolutely…read moreno pain during or after. They are so helpful and answered all my questions. I would highly recommend them.

Billing is horrible. Will never return here nor recommend anyone to go here. Over 6 month after the…read morefact I am billed more even though I paid at the time of service what they determined I owed. And 1st notice I received is marked final and I have been threatened with collections over $30.60.

**Do not go here**, **Dentists do not refer to here**.Surgery went great. Everything else has been…read morehorrible. 8 months later still working with an incredibly rude office and billing department. Bi-State is claiming they only get mail once a week and haven't received the check from our insurance company. Insurance company mailed the check over 2 weeks ago. Our insurance company is telling us we overpaid on the day of the surgery and should be due a refund. Bi-State is saying we still owe over $1400.

Dr. Hyten was amazing for my wisdom teeth surgery! The surgery was super fast and my recovery very…read moresmooth! I definitely recommend going here! Not only is he an amazing oral surgeon, he is also an amazing person! He will definitely make you feel comfortable, safe, and have nothing to worry about!

Not trustworthy. Lied about the conditions leading up to and after my surgery. As I was unconscious…read moreduring the surgery I have no way of knowing if they told the truth about that either

Went to him for years. I like his staff but Dr. Goetten himself was always on the gruff side. He…read moretold me the bump under my tongue was just a sore from rubbing against a tooth but it ended up being cancer. All nonhealing sores in a mouth are suspect and he didn't take it seriously and blew it off. Also, he told me year after year I could put off dental work and then told me I can't put it off any more and by then I was past the point of being able to have a bridge to fix my back teeth and I was now going to need the help of an oral surgeon. I would have gladly went ahead with the work needed had he not told me it wasn't necessary at that point.

One of the best dentist in the area! Does great work on your own teeth or makes perfect…read morereplacements. Would recommend him to anyone

Read the reviews ! Most of them are similar bad experiences with this dental office. I was…read morejerked around by the office with one canceled appointment after another and with disinformation about their procedure to take care of my dental issue. The process was laid out for me during the first visit but it seemed to change as time went by and appointments were re-scheduled one after another. It got to the point where I started to realized that what they had promised to me would occur simply couldnt due to time and their mis-information given to me! When I called and brought these issues to them they accused me of mis-understanding what they had originally told me. I CAN TELL YOU NOW THAT I DID NOT MIS-UNDERSTAND ANYTHING. THEY TOLD ME ONE THING AND THEN THINGS SIMPLY STARTED CHANGING DUE TO THEM, NOT ME! The office gal told me that they sometimes speak in 'dental lingo' and that is why I mis-understood. YEAH, RIGHT! NO deary, what I was told in that first appointment was NOT spoken in 'dental lingo' and I am not stupid as YOU are trying to make me out to be. PLEASE! I might also ad that she was VERY rude on the phone that day. I had already paid them some money which I wish I had not done so I canceled any further appointments with them and requested my money be given back to me which it was 4 weeks later, thank God!!! IF YOU ARE LOOKING FOR A GOOD RELIABLE DENTAL TEAM . . LET ME WARN YOU . . THIS IS NOT IT!!

First and foremost, unbelievable! I have been waiting over 3 months for my appointment., and they…read morecanceled it on me. I spoke with Taylor she said that they called me and left a voicemail. I didn't get the voicemail.Just a missed call. I worked until 7pm that day so I couldn't confirm. I received no texts. Since I didn't confirm the appointment they canceled my appointment. They called me on a Friday, and I work Monday through Friday. The confirmation is when I booked the appointment. The best part was she wanted to rebook the appointment but it was for March. A month more I would have to wait. I wish I could give a negative star review. No way this is the right way to run a business

Who else gives you Ted Drewes after your surgery?! From start to finish, my experience was great…read more Kimberly on the phone and at the front desk was the epitome of customer service and efficiency. Ceiara was the perfect knowledgeable and skilled surgical assistant. Dr. Lawless was very patient and courteous when addressing my concerns. Great doctor; great oral surgeon. Thank you all. Great experience.

I had a great experience with the oral surgeon and the procedure itself -- professional, skilled,…read moreand everything went smoothly. I previously left a 5-star review for that part, and I still stand by it. However, I was disappointed to learn after the fact that the office only submitted my insurance as general coverage, rather than specifying the exact tooth that was treated. I didn't know that my insurance applied a 5-year waiting period on this tooth, and I ended up paying $860.00 out of pocket over the quote after the procedure that could have been avoided with proper pre-authorization. I wish the administrative team had been more thorough with the insurance process. A simple step -- verifying coverage for the specific tooth -- would have made a big financial difference. I hope they improve this part of their patient support, because the clinical care truly deserves high praise.

My honest review! Outstanding service from start with (Haley), the Assistant with (Annie), the…read moreHygienist (Kerri), Consult (Bri) and of course Doctor Kleinschmit. Everyone was Professional, kind, caring, motivated, knowledgeable and very friendly. I was treated with respect and the crown that come off, was taken care of the very next morning. I have made this place my permanent dental office. Dr. K,, (has many call her), is so good at making things easy to understand and very little pain is involved. Pease, thank each and every one in the Aspen Dental Alton office.

I went to Aspen Dental after losing a filling because my regular dentist was out of town. They…read moreadvertise same-day appointments, so I hoped to get it fixed quickly. Instead, they did imaging and told me they wouldn't replace my filling unless I first paid over $3,000 for a deep cleaning along my gum line. The office manager claimed it would be "unethical" to fix the tooth because bacteria might get into the filling -- something my actual dentist later confirmed was simply not true. I also tried to contact the Regional Manager, Nicole N., after she sent an automated email asking about my visit. I replied three times but never got any follow-up at all. To top it off, weeks later I received a bill for $163 -- just so they could tell me they wouldn't help me. Very disappointed in this practice's priorities and lack of responsiveness. Would not recommend.

Very poor communication with the staff up front. They are rude and argumentative. Appt was…read morescheduled at specific time and we waited over 45 min to be called back. When being asked why the wait they said it was paperwork. Tell me what business require for 45 min of paperwork. I would have come ahead of time if I knew my appt was going to be delayed for paperwork. They should have scheduled the appt earlier. To allow for paperwork.

I had a tooth surgically extracted four days ago, everything was extremely efficient and well…read moreorganized, I was in and out in 45 minutes. Dr. Coffey was so kind and considerate, very caring about putting my concerns at ease and making the procedure as easy as possible.