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    Recommended Reviews - Swan

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    6 years ago

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    The Crown Hotel

    The Crown Hotel

    (7 reviews)

    One of the most disappointing experiences I've ever had. It's a real shame, too; I love Adnams and…read morewhat they stand for, but The Crown really lets them down. We'd booked for a special treat on the Saturday night of our visit. Our numbers dropped one, so my mum and I went in at lunchtime to let them know, so we weren't taking up too much room - they said that was fine and thanks for letting them know. When we arrived later on, my boyfriend and I before my parents, I gave our name and they didn't have any record of our booking. I'm sorry, what? We just came in at lunch - and my dad booked it over a month ago. Was it under any other name, they asked - well, no, unless you're the ones who have taken it down incorrectly! We were assured (no apology given) that we would be able to have a table within half an hour. So, we went and sat down in the back bar area for some drinks. Cue a 40 minute wait, after which my dad had to get up and ask if our table was anywhere near ready. Yes, they are just paying up - an excuse we'd heard before on a past shaky experience. We were seated 10 minutes later in the dining room and handed our menus. The offerings at The Crown are something a bit different compared to the rest of Southwold; paired with The Swan down the road, this is one of Southwold's finer eateries. Noone offered any help with the menu or explaining starters/specials until I asked. I opted for the gnocchi starter and duck main. Both were quite tasty, though the gnocchi was fairly flavourless - the addition of courgette didn't help! My mum's lamb main came grey, not pink, and with no potato or vegetable addition - quite odd. Noone knew who was eating what, suprising for somewhere supposedly priding itself on silver service. I requested a wine menu part way through the meal and it came quickly, though noone offered to take my order, despite the main meals coming and me obviously sitting with it in my hands. We weren't asked once during our meal how we were or if we were enjoying our food. Maybe they knew the answer. At the end of the meal - coming to around £150 for this experience - our receipt was just plonked on the table, folded up numerous times. You get a silver tray with mints in your local Indian! This was the straw that 'broke the camel's back' and my mum decided to speak to the manager. He didn't pull himself away from putting the money away in the till and blamed the missing booking on the fact the bookings come through The Swan - even though my dad spoke directly to them. And we saw another table having the same experience. He focused completely on the missing booking rather than the poor service and we all left feeling angry and disappointed. Hopefully, The Crown will pull its socks up. Until then, we wont be back.

    This is a nice hotel on Southwold's High Street. It's old and attractive, and interesting because…read moreit's divided up into a few areas. The clean white street facade leads you to a large wine bar with cushioned seats and a large fireplace. The back room is my favourite bit, though: smaller, pubbier, with more wood on the walls and benches, a better spot for a pint. A further room to one side, accessible from either front or back bar, is the restaurant area that serves some quite fine dining. You'll get several Adnams ales here, of course, since their brewery is in Southwold, just around the corner in fact. The hotel is owned by Adnams.

    Sutherland House Hotel

    Sutherland House Hotel

    (3 reviews)

    ££

    We stopped in here last weekend for a really nice lunch. It's just an old house, barely renovated…read moreinto a multi-room restaurant. Okay, it may attract thehow shall I put this?...mature clientele, judging from the lunchtime crowd. But the service was thorough, pleasant, and friendly. The food wasn't cheap, but it was interesting, very high quality, and of good enough variety to cater to all tastes (tapas £4-5, sandwiches ~£5, mains ~£12). They've won awards for some of their dishes - check out the black pudding and pork sausages, if you dare. It's a really comfortable, spacious interior: lots of warm, rough wood, miles between your tables and others, nice linen napkins.

    We popped in for an impromptu Sunday Lunch with my parents and managed to find a table for four…read more The set menu of two or three courses offered plenty of choice. The staff were very friendly and very attentive. For start we all had the soup which was flavoursome, home made and accompanied by some wonderful salt crusted home made bread. For mains my mother and I had the pork loin which was cooked in a wonderfully fruity sauce and served with a medley of crisp potatoes, vegetables and crackling. My other half and my father enjoyed the beer battered cod and chips which they both managed to polish off with some gusto. My dad and I were too full for dessert but my partner and mother enjoyed the Bread and Butter pudding which was caramelised (ala Creme Brûlée) and served with a vintage marmalade ice cream. This was a lovely meal, great price and everything served was very tasty and served at the right temperature. The staff were very friendly and I will definitely be going back there the next time we visit Southwold.

    Swan - hotels - Updated May 2026

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