I went to this salon based on a recommendation and booked with Ashley P. Unfortunately, I left…read moreextremely disappointed with both the result and how the situation was handled.
My service was fairly straightforward: an all-over brown color with a red/copper undertone and a trim. I specifically explained that I wanted a copper undertone rather than a purple-toned red. There were no highlights or foils.
After the first color application and wash, Ashley apparently noticed an issue before I had even seen my hair and began correcting it. Once she dried a section, I was finally able to see the color myself, and my roots were noticeably bright/glowing red. She mentioned that the salon lighting was making it appear worse and took me outside to look at it.
For context, my appointment started on time at 2:30 PM, and it was after 5:30 PM before I was able to see the color for the first time. At that point, I had already been there for three hours for an all-over color and trim and needed to get home to my kids. Ashley offered to continue color correcting it, but because of the time, we agreed she would adjust the roots and I would leave with wet hair.
I went back to the bowl for another application, my hair was washed and towel dried, and I paid and left. Once I got home and dried my hair, my roots were still very bright red. The photos attached to this review were taken after I got home.
What made the experience especially frustrating was the $400 total: $275 for the all-over color and $125 for the trim.
I messaged Ashley afterward to explain that I was unhappy with the result and asked whether any of the additional attempts to correct the color had been included in what I was charged. She explained the pricing and offered for me to return so she could attempt another color correction free of charge. I was also told there would be no full or partial refund.
At that point, I declined. After spending $275 specifically on an all-over color, sitting in the salon for more than three hours, and already having multiple attempts made to correct it, I prefer to return to the stylist that I know will get it right and save myself the time and further disappointment.
I understand that hair color doesn't always turn out perfectly on the first application. I've had that happen at my usual salon. The difference, for me, is how it's handled afterward. In those instances, the issue was corrected quickly and successfully. I don't expect perfection every time, but at this price point, I do expect the finished result to reasonably resemble what was discussed--or for there to be a meaningful resolution when it doesn't.
A few additional observations about the salon itself: it was extremely loud, to the point that having a conversation with my stylist was difficult. While I was there, another stylist had food delivered and appeared visibly irritated with the delivery driver because utensils weren't included, walking away shaking her head. I found that interaction uncomfortable and unprofessional to witness. My back also became soaked while I was at the shampoo bowl, and Ashley mentioned that this happens frequently because of the chairs they have.
I do want to give credit where it's due: the salon was kept clean, and I repeatedly saw stylists cleaning not only their own stations but helping clean one another's as well. There seemed to be good teamwork in that regard.
Unfortunately, cleanliness doesn't outweigh leaving after more than three hours, paying $400 for an all-over color and trim, and still having to go elsewhere to have the color corrected. I won't be returning and will be going back to my stylist at another salon. Lesson learned.
