Suzanne was amazing. We were searching for a buyers agent, but the only recommendations that we got from acquaintances were of people NOT to use. In the end, a friend of my mom's recommended Suzanne and we could not have been luckier to have her represent us. Below are just a few of the words that describe our experience with her and what to expect for others that choose to work with her in the future.
Patient. As first-time homebuyers, we didn't know the ins and outs of buying a house, but Suzanne did and she patiently walked us through the details and explained everything in terms we understood. She never laughed at or blew off our questions and addressed everything we had concerns with until we closed on the house.
Helpful. We never felt as though we were being pressured into any specific home or time-frame. She only showed us homes that we were interested in and stood to the side as we walked through each home. She would point out specific details that she noted (both positive and negative), but these were always made without bias. Further, she would listen to our conversations and subtly take notes on our comments so that she gained a more refined view of what we liked and didn't like. She would sometimes bring these things up when we were looking at other houses (e.g. "I remember you said you liked crown-molding" or "This house has those same low ceilings that you didn't like in the previous house." It was great having someone remind us of these thoughts, as we were looking at many houses per day and she helped us put each one in context with the others.
Fast communication. Text, email, phone, you name it. This is incredibly important given how quickly the housing market in Omaha is. We would send her houses we wanted to look at, and oftentimes within an hour she would have appointments scheduled. On many occasions, she was also very persuasive with the sellers/seller's agents and we were the first to see the newly listed houses or were able to walk through them outside of the hours listed for availability.
Punctual. Suzanne was always on time for any meetings we had with her. This saved us a lot of time as we weren't waiting around before appointments. Further, it shows an immense amount of respect towards her clients that she puts so much effort to follow through with all of her promises, big and small.
Motivating and optimistic. We had trouble finding homes we were interested in around the time of our visit, but she kept sending us options and encouraging us to keep looking. Further, when we got outbid on the first home we had made an offer on, we were devastated. Suzanne really worked hard to lift our spirits and get us back on track. Without her, we no doubt would have went home empty handed and ended up renting for several more years.
Incredibly likeable. Suzanne is an absolute pleasure to get to know. She is professional, yet extremely personable. We frequently had conversations about our families, careers, hobbies, etc., which really helped us to maintain a positive attitude and keep us from getting overly stressed. The fact that we genuinely liked Suzanne as a person made spending so much time with her easy and the whole house search that much more enjoyable.
Experienced. She gave us great advice in making offers and negotiations that were specific to the Omaha market. Further, she always gave the caveat that she wasn't telling us what to do and that it was our decision on how to proceed, meaning there was never any pressure to do anything we weren't comfortable with.
Connected. Suzanne has many connections within the community with various contractors and inspectors. She always knew of good people to hire with reasonable rates, and would shop around for us if someone came back with a quote that seemed a little too high for the service. When our mortgage lender (who was recommended independently by a friend) found out we were working with Suzanne, his face glowed and he said "Oh, Suzanne is great!"
Committed. We were only able to visit Omaha for about 5 days and Suzanne spent nearly every waking moment of that time with us or in communication with us until we found a home. She was absolutely fantastic in understanding and working with our time-frame. I honestly don't know how people are able to purchase houses without a buyer's agent that works this hard for the needs of their client. In the end, we found our dream home and could not be happier! read more