The staff exhibited extreme rudeness, lacked empathy, and failed to create a welcoming atmosphere, leaving me disappointed, especially considering the pricing. During my consultation, they were unable to assist me because it fell outside their area of expertise. read more

Unprofessional, Bad Customer Services! The office ran a promotion in July in which if purchased SkinMedica TNS Advanced+ Serum they would give Skinmedica Illuminize Peel at no additional cost. I contacted them on Instagram to ask for more details whether I had to do the treatment in the month of July to get the deal or if I could schedule at a later date. They replied that I could do the treatment at my convenience, with no date restrictions. On September 1st, 2020, I called to schedule an appointment and confirmed with them whether there would be any extra charges for the treatment and I was reiterated that there was no extra cost since it was part of the July promotion. However, on the day of my appointment (September 29th) they said I had to pay for the treatment when I checked in as I didn't do it in July and the promotion funds were exhausted in July. If I was informed that I had to schedule and use the promotio treatment on the month of July, I would not had purchased the product since I was not able to schedule in July. I explicitly asked and made decisions based on what their employees informed me. I have the chat logs as evidence. They still put the blame on me for not using the promotion on July, and their own employees, all the marketing, esthetician and scheduling, for being misinformed. I would not recommend this doctor's office because they engaged in potentially false advertisement campaigns. Even though I had evidence of what their employees told me, they refused to honor the promotion and their words. Whether it is an internal communication issue or shameful false advertisement tactics, I will not be coming back here! read more

Consultation was horrendous. Huge infomercial first for their products. The speed was 75% of my appointment time. then they Sent me for Mohs treatment/removal of cancerous bumps on my chest. A new mom of twins, I was beside myself for the 10 days I waited for an appointment. I was convinced by their demeanors it was already too late for me. (Another doctor came in to discuss my chest also and both looked grim). Finally got in with The Mohs expert, Dr. Price, and he said, from across the room, nothing on your chest to worry about but you have a cancerous legion on your nose. Across the room and ZERO equipment...just his eyes. Suzanne Bruce's office caused me 10 days of suffering because they don't know what skin cancer looks like. Besides seeing cancer where there was none they MISSED a cancerous legions on my nose! And did they follow up? Of course not, but maybe if I had bought their overpriced products..... I wouldn't trust them again. Too many great dermatologists out there. Look at the reviews. Give this one a miss. read more

Very arrogant office, they think they can do and treat you as they wish. First, extremely expensive office and not competitive for cosmetic procedures. Second, treating poorly patients/clients in cosmetic department/procedures. Front office is not friendly, front office manager is not professional. The only thing they care is to charge you exorbitant fees for procedures. They make you sign some kind of policy broshure (don't sign) a dn if for some unforeseen circumstances you cannot cancel or reschedule your appointment 2 days in advance, they will charge you a huge fee even if you call in advance of appointment to cancel and reschedule. They don't care about long term clients, greedy for money. There are some other good cosmetic offices in Houston, and clearly they lost a long term client. read more

I missed having a dermatologist since college and there are issues that my PCP is not equipped to handle so I was glad to find this location. This is a very large clinic and they take up the entire 6th floor between their medical and cosmetology clinics. I'm not sure what the difference is really since the same doctors work in both, but apparently, they know. Their regular physician rates are not bad at all and if you're one of those poor self paying people (looks down in shame), they will be glad to tell you the price of an procedures before they start and are very fair. I've never seen doctor Bruce there, but Dr. Katz is the best. read more

I used to come here. Not anymore. I had an abnormal looking mole on my thigh that I pointed out to her, for TWO visits, and each time I told Dr. Bruce my concerns, she brushed my worries off due to my age, despite my having a literal family history of skin cancer and being super pale + sunburning easily. The mole had been changing. She said she wouldn't take it off to test it but said if I really wanted it off she'd have to bill it as a cosmetic removal, which isn't covered by insurance. She also said I was too young to worry about this (again, disregarding my family history) and that I don't want a scar at my age do I? Jeezus. I don't care about scarring, I care about my health! I was still concerned, so went to a different dermatologist - who immediately was concerned by the spot and told me that mole needed to have come off YESTERDAY, and guess what, it came back from testing as being a severe dysplastic nevus, which is the FINAL STEP OF A MOLE BEFORE IT TURNS INTO SKIN CANCER. I was extremely lucky that I chose to go see someone else as soon as I did, otherwise I'd have had a bigger headache to deal with. I had to go back to a specialist to surgically remove a large literal inch wide chunk of my leg flesh to ensure there was no problematic tissue left. Now I have a large scar on my leg that is visible, but, I'm safe and healthy and that is what matters. Do NOT go here if you have medical concerns. They don't listen read more

Shittiest office in town! Inefficient people working there and poor phone attention ehen you call. Csn't get a lousy refill from this office. What a joke Changing Drs read more

I have seen Dr. Tracey Katz at the Houston Location for the past 4 years. Whether I am coming in for eczema, have moles checked, or acne, she takes the time to discuss my options thoroughly and doesn't try to push treatments that I am not interested in. Everyone from the staff is nice and helpful and they really work with you to get in for an appointment. The location is good and have free accessible parking. I always recommend Suzanne Bruce and Associates to friends and family! read more

I can no longer trust any doctor again. I had been doing clinical studies for years with Dr. Bruce. She was always professional and kind. Her staff was always full of energy and made a relaxing environment for my treatments. With my care in their hands, I always trusted them until one day while participating in a study, the nurse Jasmine told me to double the dosage of the medication I was on. I had second thoughts since the medication Xeljanz had not yet been approved by the FDA at the time. It seemed to be helping a lot with my skin condition, so I called her back the next day and she confirmed to yes double the dose which I did. Her incompetence cost me my job and dignity. As a direct result of doubling the dose, I experienced the worst pain I have ever been in, agony worse than childbirth. It got so bad that I had to have emergency surgery all because they don't know what they are doing. They should be suited. read more

I had a suspicious spot on my arm. I explained this to the Dr. Eubanks, she said it looked fine. Something "nagged" at me, I went back and insisted it be removed. Turned out to be melanoma. I went back to have few other things removed... she didn't want to remove a "spot" on my toe, which I felt was playing a little too fast and loose with my health. (considering she'd MISSED the melanoma) I felt I was being patronized for diligently pursuing subsequent "spots". I changed Dr.'s. read more

Dr. Bruce is on top of the Dermatology field, and she keeps her patients informed on cutting edge medical and cosmetic procedures through her informative and easy-to-read newsletters. Even though I do not live in Houston anymore, I still read her newsletter just to keep on top of dermatology procedures available. I still recall visiting Dr. Bruce at St. Luke's Hospital during my high school years, and she always made me feel less self-conscious of my teen acne and thoroughly explained everything with a genteel voice and understanding kindred spirit. In my years of seeing medical providers in different cities, I place Dr. Bruce on top of my list for best medical advice, best bedside manners, and best in medical knowledge dissemination. read more

It was my first time to have cosmetic procedure, very bad experience. After the treatment, I saw the brown spot on my forehead, because of the numbing cream, I didn't feel too much pain, and no one told me anything. After few hours, the brown spot turned to a big blister and was hurt. If the doctor explained me the cause of my blister, I'll understand. Nobody is prefect. The problem is how to handle the mistake. I emailed to her office, there was an associate called me back, told me that she would discuss with the doctor than call me back. But I heard nothing from them since then. Terrible experience! read more

Suzanne Bruce, MD - I spent $3345 to burn my forehead! Terrible!! - Dermatologists Near Me - Houston, Texas

I have gone to this practice for years but today and last Friday I saw their newer doctor, DR Powell and I am shocked that he is of their caliber. He was rude, incompetent and a waste of money. read more

It's been a few years since I visited this place - but, someone recently told me their bad experience there - which led me to recount my horrible experience there, and wonder why I hadn't shared it before where it could do more good. My first visit was because I was new to town and looking for a dermatologist to replace my LA one. Had run out of medications that kept my skin in check, provided by the previous dermatologist that had with a lot of work developed a regimen that worked for my skin. First, I never saw Dr. Bruce - I saw an assistant who admitted, under a lot of pressure when she resisted going with the previous regimen or calling my previous doctor, that she was not a doctor (just pretending to be one). Either way, her recommendation were all designed to "upgrade" me to the more lucrative cosmetic portion of the practice. I kept insisting I didn't need that - I needed to get on my existing regime. But, she couldn't move off of her script. It was a complete waste of time. Needless to say I found a far better actual dermotologist in Houston after that experience, and I highly recommend Dr. Doubleday instead. read more

Went to a doctor here almost 2 years ago for skin discoloration. She gave me cream but seemed like she didn't want me to return. Just did not care for her soggy cold attitude. I did not return because I was very unsatisfied with the treatment (or should I say lack of treatment) I received here. Not surprised, the cream did not solve the issue. Wish I could get my money back! That is how much of a let down the entire visit was. read more

I have seen Dr. Couvillion multiple times and have always walked away looking and feeling great! She takes the time to listen to my concerns and makes sure all my questions are answered. Dr Couvillion is knowledgeable, skilled, and gave me my best and most natural results ever with Botox! I will most definitely be returning to see her! read more

I had several laser treatments done by Dr. Eubanks and was very pleased with the results. I would go back to her again for the treatments. I found her very honest when I asked questions. read more

Unlike the first reviewer here, I have only had 1 experience with Dr. Bruce. I understand running a practice is hard, especially in an age when you have to devote significant staff power to processing insurance claims for patients. Her waiting room was literally packed, and once I got called in, Dr. Bruce breezed in and out of our appointment together in a total of 5 minutes. I had 2 issues at the time that needed attention, and she attributed both to "skin picking" - a psychological disorder. She dismissed my concerns, directed me to a website for counseling, and told me I was "a pretty girl" - as if I needed some type of reassurance from her. She said, "I bet you're the type that carries a small mirror around in your purse everywhere, right?" I was so dumbfounded by the direction she was taking that I couldn't even respond. She kept going, suggesting that what I really needed was more self-esteem. I felt this was not only an inaccurate assessment, but an inappropriate and insulting one. She ignored my inquiries and got paid by my insurance company to do so. I lost 2-3 hours of my work day for nothing. Within weeks I found another dermatologist who determined that I had keratosis pilaris and prescribed a regimen that has significantly improved this skin condition. The second issue was also resolved by a simple cauterization procedure, which took 10 minutes (something that I had had done before by my dermatologist in Austin but Dr. Bruce wouldn't hear of it). I'm sure she's been a good doctor to others and understand that there were probably a lot of other patients waiting for her attention who had more pressing problems, like skin cancer. However, this is not an excuse for treating patients in a condescending manner and ignoring their concerns. read more

Dr Katz prescribed a medication that I am allergic to despite the fact that I mentioned my allergies to the medical assistant who roomed me and filled it out in the online electronic form requested by their office. I am glad that Walgreens caught this and put a hold on the prescription. It took two days and multiple calls to the office to get an alternative prescription. The prescription was not filled at the pharmacy that I gave them but to another pharmacy across town. read more

Tried this office twice. First time the doctor was way to quick, didn't even listen to my symptoms. Just prescribed a lotion. I felt like he was in a rush. On my second visit I decided to try a different doctor. Made an appointment. Never got a call or email about appointment confirmation. Arrived to the office on time. Customer service stated that I was 15 mins late (I was not). Tried to get another appointment, but customer service was very inflexible blaming me for being late (I was not). I will never be back here again. read more

Went in for a yearly skin check and to have one suspicious skin spot checked. The suspicious spot was diagnosed by Dr. Eubanks as "sun spots" and she sent me on my way with no follow up. Something told me to see my PCP and they diagnosed my "sun spots" as a skin infection that required antibiotics. Would not recommend as this could happen to anyone else with something more severe. read more

I called in this morning at 9 AM to talk to this office about a serious skin problem...possibly a cancer. The recording said they were too busy to takle my call but if I would leave a message they would return my call as soon as possible. 10 Hours later, and nobody called. I left a detailed message. I am a former patient of this office. FORMER. read more

I tried out this spa due to a groupon deal. I loved it! I used to get microderm all of the time, the old fashioned way with sand blasting, and i would have grit in my eyes, mouth, hair, ears, etc for days, not to mention if I sweat at all my face would be on fire. They use the diamond technique here and left no residue whatsoever! I was able to workout afterwards with minimal burning! I also got a nice relacing facial massage after the microderm. I will definately be going back for more services! read more

I have been going to Dr. Bruce and associates on an off for over 10 years. Each time I move out of Houston I search for a practice as cutting edge, friendly and competent as hers, but never succeed. I now live in Houston again and see her every 3 to 4 months and my skin has never looked better. My mother and sister now live in Europe and both refuse to see anyone else. Everytime they come to Houston, no matter how last minute Dr. Bruce finds space in the calander to see them. Personally, I have seen Arpil, Maria, Dr. Eubanks and Dr. Bruce and they have all been fantastic. I have sent many friends an coworkers over to them and they have all become clients for life as well. There is no need to go anywhere else, everything you need medical, cosmetic, or spa treatment can be done. With regards to the insurance comment made by another reviewer, the office does take insurance. It is just limited to certain doctors, so if this is a concern ask to see one of those doctors. read more

After a terrible experience with Bellaire Dermatology with scheduling, I set up an appointment with Dr. Doubleday and have not looked back. He did not want to immediately want to put me on accutane, and his prescriptions have helped me control my acne better than ever before. It's a shame I have moved, otherwise I would continue my treatment here. They also have Saturday hours. read more

I know dr Ali from his days in uniform. I live in Atlanta and flew out to Houston just to see him because the professionals local to me wasn't aggressive enough in my treatment. I just seen him today so I can't speak on the results yet, but years ago the whole back of my head went bald (alopecia) and he got it all to grow back like new. I have great respect for his methods and care. The patches I have today (face and scalp)makes me self conscious at times and he's the only guy I trust to help me overcome that. I will comment in a couple months to comment on the progress, but I feel good about the visit. His nurse was also very helpful and sweet. Thanks guys! read more

Dr. Doubleday has been my dermatologist for 20+ years. I always enjoy seeing him and appreciate the quality medical services he provides.

I had my first filler injected today by Marcela the Nurse Practitioner and she was the ABSOLUTE BEST!!! I was so nervous about the pain but it was so easy! I had no bruising or swelling I was back to work as soon as it was done. I will definitely be back for more!! read more

I've had cool sculpting done twice now. I would of thought I would have gotten a price break in it since I'm repeating the abdominal area again. Other wise every thing was great. They make sure your comfortable and don't need anything while your there. I have recommended Dr Bruce to several people. read more

I am (or was) a regular patient for skin checks. Today I had more of an emergency in that I had a skin infection that needed immediate attention. I called to see if I could have someone take a look at it before it became a real problem. The appointment clerk couldn't have cared less. She gave me two choices...one appointment in a couple of days or one in August. So, I'm thinking...should I: i) wait and watch this infection get out of control for the next couple of days; or ii) perhaps switch to a physician who gives a damn. I think I'll opt for door number (ii) and leave these docs to those who want a doctor simply to see every few months for the burn and bill so they can make another house payment. read more

I have used Dr. Bruce's services 3 times. The first was great, second was good and that last was bad. First, I went in for a consultation and felt she was very honest and thorough about options. The 2nd visit, I did a fraxel laser treatment. I had done treatments before and this one was signifigantly more irritating and required 3 days of down time( as opposed to 24 hours as in the past). I am uncertain if this is because the treatments have changed over the years or due to other reasons. I scheduled my next appointment for fraxel and she didn't do as thorough of a job. When I brought that to their attention, I was told the " file says it was the same",but I know the treatment wasn't as comprehensive! During the 2nd visit, I was rushed in, waited and waited, rushed through treatment and rushed out without any ice,follow up. The receptionist even charged me incorrectly and called me when I was already on my way home to come back!! She didn't apologize for the error or inconvenience! I still tried to book another session because I do have interest in more fraxel treatments. First, Dr. Bruce is never available on Fridays and since her treatments caused a need for 3 days of down time, I can't take off multiple days from work to accomadate HER schedule. At my previous derm, I was able to do the treatment one morning and return to work the next day( a bit pink and puffy,but presentable). Then when I FINALLY got an appointment ( a month+ in advance) she cancelled just a week or so before. I had already made plans for the time off. Some of her staff are great and the location is very convenient for me,but It just isn't worth the hassle! read more

This the worst experience I have ever had with a dermatologist. Dr. Doubleday made me feel awful about my appearance. He was not knowledgeable about common conditions like dry skin on my face. On top of all his incompetence was his dismissive attitude. Dr. Bruce, I will never recommend any one to your practice. read more

I have problem skin, I will admit it. It really is something you good skinned people take for granted. I have tried it ALL, lotions, potions, creams, masks, pills,--Over the counter stuff, and prescription stuff. I have not tried Accutane, and thought that was my last option, next to getting my face sanded or peeled, or something scary and horrifing like that. I decided I was going to try one more doctor, and had heard good things about Mrs. Bruce's practice. I tried to make an appoint with her, but she was booked for months, so they referred me to Christina Ahrens the Nurse Practioner. I had an appointment at 1:15, and was seen at 1:15. I was out in 20 minutes. Now, yes this was fast, quick and to the point, and I did feel a bit rushed, but she answered all my questions, handed me several free samples and coupons, and a savings card (she had me at coupon) and sent me on my way. Two weeks later my skin looks SO much better. I know its not something that is going to happen overnight, but the easy regimen that she perscribed is great, and made sense. I would definately go back, and I recommend her and her staff to others. read more

I have always been leary of dermatologists with large cosmetic practices so I did a lot of research before selecting one who didn't just want to make me young-looking but also make sure I didn't have melanoma. Dr Bruce has a large cosmetic practice but she is also very serious about medical dermatology. Her newsletter is good reading and tells me she cares about keeping her clients/patients well informed of the latest and greatest in her field. Don't expect to get an appt in 1-2 days, won't happen unless there's a cancellation and you put yourself on the call list. The shortest wait I've had to get an appt was 4 weeks. But do expect a short wait in the lobby on appt day. Her staff does a good job w/ scheduling appts and making reminder calls. Dr Bruce's office does not process insurance claims so be ready w/ your checkbook and be ready to file your own claim. read more

LOVE LOVE LOVE this office!! they were THE only office in 20yrs to cure my eczema! They take their time with you too! No "revolving door" here! I have personally seen 4 of the docs there, and they are all top notch! read more

This place is great! I'm so glad I went. I saw to Dr. Doubleday (sp?) and he was very nice and thorough. I'm so used to doctors running in and out of the room and only talking to them for 30 seconds. He was sure to answer all my questions and address any of my concerns. He and his staff made me feel comfortable in what I felt to be an already uncomfortable situation (I was going for acne issues). I waited to be seen for a max of 5 minutes and about 1 minute once I was in the examination room. I have definitely found a dermatologist I will continue to go to! read more

Dr Bruce is top notch, I have seen her for 5 years and never been treating with anything but respect. She cares for her patients and treats everyone as if they are her only patient that day. Her staff is as kind as she is, love them! read more

Outstanding!! I can highly recommend Dr. Bruce! As a physician myself, I have been a patient of Dr. Bruce for about 24 years and can report that Dr. Bruce is an outstanding doctor in every way possible! She is the one you want to see and refer your family to for care. Dr. Bruce is kind, polite, and (really) always helpful. She has outstanding bedside manner and is highly professional. You will love seeing her! Likewise, her friendly staff is very polite and delivers truly patient-centered care services. Dr. Bruce is highly knowledgeable, and she is one of the very most experienced dermatologists in town (we are in Houston with the best doctors in the world's largest Texas Medical Center.) She comes with excellent medical training and worked as a university professor in our Texas Medical Center for many, many years in the past. She also conducts and participates in important clinical research studies. She is very interested in bringing the best procedures, best treatment modalities, and best medications to her patients. Before she treats patients, she explains to them very well the different treatment options there might be for a given condition. It is important that patients are with a kind, safe, well-trained, and highly experienced physician. Well, Dr. Bruce is the one to see then! read more