I have been bringing my pets to this veterinary office since moving to Lake City about five years…read moreago. Unfortunately, my experience has been consistently disappointing. The biggest issue has always been wait times. Despite arriving early for appointments, I have never been seen promptly. Typically, I wait 30-45 minutes in the lobby, then another 30 minutes or more in an exam room before seeing a veterinarian. On one occasion, I waited approximately 1 hour and 40 minutes. The explanation is always the same: not enough doctors or technicians available. My confidence in this clinic was seriously shaken two years ago when I brought in my senior German Shepherd because she was breathing heavily. I was reassured that she was doing fine, yet her lungs were not thoroughly evaluated. Three days later, she passed away. While I understand that not every outcome can be predicted, that experience has stayed with me. The final straw occurred today. Earlier this week, I visited the office, picked up my dog's Simparica medication, and scheduled an appointment for 10:00 a.m. Unlike previous visits, I never received a confirmation text. I arrived early and waited until 10:30 a.m. before asking about the delay, only to be told that my appointment was supposedly scheduled for 11:00 a.m. No one informed me of this when I checked in, and no one acknowledged that I had already been sitting there for over an hour. Had someone communicated with me, I could have used that time elsewhere instead of waiting unnecessarily with a stressed dog in a crowded lobby. Another concern is that after the loss of my dog Hector, I specifically requested that reminder notices be stopped. Despite that request, I continued receiving reminders for appointments and vaccines for a pet who had already passed away. The prices at this clinic are certainly not inexpensive, and for those prices I expect better communication, better organization, and more respect for clients' time. After today's experience, I requested my pets' records and will be taking my business elsewhere. If long waits, poor communication, and a lack of attention to client concerns do not bother you, this clinic may work for you. For me, after five years of giving them opportunities to improve, I can no longer recommend them.

Have used them for years without an issue. Yes, they're more expensive now but who isn't? Very…read morecompassionate when we put down our dog Betty. Couldn't have asked for more. More than able to handle our nervous dog Ruthie. Surprised to see the negative ratings.