Great imaging center. Pleasant, friendly staff. The waiting room areas are quite small, however. Oftentimes have to stand while waiting to be called in. Also parking is a huge problem here. Plan to arrive 30 minutes before your scheduled appointment, as you might have to drive around for awhile to find somewhere to park. read more

First time here they tried to put me in a too small mri took two week to get me to another machine This night they tried four times to do mri Simply said machine is broken doing snowy images this is feb 7 Why keep a machine on working if it's not working Now rescheduled till March 11 No early appts with their machine breaking This place is uncaring and definitely lacking in many ways read more

Scheduling is difficult. My Mom had mammogram and it found a growth the doctors need to biopsy. Mom is scared. Had to wait a couple of weeks for a biopsy appointment. Day before her scheduled biopsy appointment Sutter called to cancel her appointment saying the machine broke and they didnt know when it could be fixed. Really? Is Sutter so poor it can't maintain their equipment in working order? Now Mom has to wait and has time to stress more. Sutter didn't care enough to move her to a different Sutter facility. In reading the reviews here broken machines seem to be what other patients were told in the past too when their appointments were canceled. read more

Just completed my 10th mammogram, it's not fun but it's important, especially when you have a family history. I specifically ask to be scheduled at this location for my annual mammogram even though it's in another city and a good 45 minute drive away in heavy traffic. The reason? I've had three annual breast imaging exams here and each time I've been treated with consideration and professionalism. I have had two previous exams (one at Cedars-Sinai in LA, and another at Sutter's L St. location) that were extremely painful and my request to release the pressure or stop the test briefly were ignored. That has not happened here once, so fingers crossed it won't. The women who work here are experienced, kind, yet dedicated to doing their work effectively and with precision. Very appreciative for the care here. Of note, parking is quite challenging here (they do offer valet parking for patients) and the Roseville medical complex with multiple buildings and some obscure signage can be pretty confusing, so if it's your first time here I would recommend coming early to scope out the situation. I also an upfront about my history of a few bad experiences and verify that if I say "stop" the person controlling the machine will do so. Basic consent discussed (and I've never had to invoke it here). read more

Google reports this place as permanently closed, and i'm glad to see it. This used to be my go to place.But this new group of technicians are rough, brutal and dismissiv.e..my body is stilin pain from the muscle spasms caused by strapping me down so tightly.. and when I compare the quality of pictures from 2021 to 2023 and now, it looks like they got these new machines from Temu. And when you're trying to get a good view of muscles, when did it become protocol to squish them? Should leven comment on the readings? Just as dismissive as the tech. read more

I have been to this Sutter Imaging site plenty of times over the years and I have always had great customer service, genuine caring staff, easy and quick appointments, good hours, and at this site they have valet parking. It's a very busy place but yet it's always very calm and relaxing and organized. read more

Facilities and care are quality, but scheduling is a 1 star. Very difficult to get through the various telephone numbers and some of the worst hold times in regional health care. I have called about 8-10 times in recent months and my average wait time is about 30 minutes. Further, when Sutter referrals leaves a voice message, they rarely note the specific referral. So which of my current three referrals was the message about? The staff also use clinic terminology and abbreviations, including on outgoing phone messages. Does CT mean cats can? Or cath? or what? How am I supposed to know? This is unhelpful - really unprofessional - and leads to wasted phone calls, that make the next caller wait even longer. Some process improvement and communication planning is in order. read more

Called multiple times earlier today before bringing my sick infant to get a Stat x-ray, no answer. We decided to go there because business hours show closes at 9. Didn't know xray techs left at 7:50. Just wish phones were answered and could have saved us a trip. read more

I went to Urgent Care this morning. Their response time was surprisingly quick (60 minutes) from checkin to registration. The bomb came when I was told I needed a chest X-ray. Drove over to imaging and checked in. I had another appointment after so asked what the what time was. She explained minimum of 60 minutes. I commented that was ridiculous. She responded it was normally 120 minutes, for a chest xray. I'm not even sure how you can say you are providing a service to the community when there is a 1-2 hour wait time. Unfortunately there aren't a lot of options in Roseville. If you average a 2 hrs wait time, that's a problem. Maybe you could rethink your service delivery. Just a thought. Needless to say I left without my X-ray so as not to miss my next appointment and will have to go back later. The net effect is delayed care. read more

I had an outstanding experience today at Sutter Imaging Roseville. The radiology tech Jim was not only an excellent communicator, he was kind, patient and made the experience a 100% better than I anticipated. His high level of professionalism deserves reward. The doctor on staff was also high quality and very helpful. 10 stars! read more

Their scheduling department is awful. Good luck talking to someone to schedule an appointment.

I cannot say enough about Roseville Sutter Imaging. The staff is kind, thoughtful and informative. They share what's going to happen and be expected at each step of the process. They're human, empathetic, kind, patient, from the moment I valet my car to reception, waiting room, procedure to after care. The environment is serene, calming, private and welcoming to family or my support person. I don't have my results yet. I do feel calm in waiting for them as I will be in good hands by this amazing team of people. P.S. I went for two appointments in the same week with completely different care providers each time, and yet my experience was the same. read more

Convenient office located in the Medical Plaza. We came here for an MRI on a weeknight. It was nice that my hubby didn't have to take time off work since the appointment was during the evening. We really found the fact they stay open during the evenings, super convenient. We registered quickly and was seen in a timely matter. The office was modern and well stocked with magazines. Although we were early, the technician was running a bit late but it wasn't that noticeable. Highly recommended if you need to get an MRI. read more

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Excellent caring staff!! They even offer warm blankets, a small thing but very helpful!!

Convenient but very hard to find on the Sutter Roseville Hospital campus as there are no signs. I was very frustrated by the time I was told where to go. read more

The actual tech who performed my ultrasound is 5-star. She was super. Answered my questions and explained everything well. Unfortunately finding the place was a nightmare. Had a 7 am appointment. It was dark outside. No lighted signs indicating suite numbers at any of the entrances to the building. From outside, could see no lights through any of the windows. Tried calling for directions to the location. Automated response said office was closed and did not open until 7:30. Went into ER. Told imaging was down the walkway. Didn't see it. Asked a nurse who was walking from the parking lot where to go. She said imaging was on the other side of the building. I am being treated for arthritis in my hip. Not happy to have to wander all over the campus. Went into building. Suites were numbered 150 and up. I'm looking for 105. Finally happen upon the entrance. Receptionist was personally offended hat I was upset. I asked why no one answered the phone. She said she was there at 5:30 so maybe I called the wrong number. Of course, it must be my fault. No, she confirmed that the number I called was the correct one You shouldn't have a public-facing job if you can't deal with complaints in a professional manner. I complained about the trouble finding the place. I did not complain about her personally. She should have apologized for my inconvenience, not criticized me for having a complaint. A tech told me I shouldn't complain to the receptionist because she is "the sweetest person." I'm a sweet person too, when I am treated properly! Had a bad experience previously when trying to schedule a procedure with Sutter Imaging. Who's in charge of this mess? read more

Had appointment for CT scan with contrast today. Was told to be there at 11 and to be prepared for issues with parking. Was taken in early, and my big regret, not knowing the name of the wonderful man that did the scan. He said 5 minutes, and boy was it great. His kindness made everything a breeze. Best CT scan I've ever had! read more

Staff is great. However, expect to arrive about 20 min early to get a parking spot. They have valet but there is always a long wait. The last 2 appointments I drove around for 15 min trying to find a spot. Both times I ended up on the top level of the garage and had to squeeze into the only spot available. Next time I'm requesting a different imaging place. read more

My experience this morning was absolutely awful. I forgot my slip for the procedure so was told by Jane M that I needed it to be seen for my exam. Told Jane M that I would go home and get it. Jane M at the desk ask if I thought I could be back in 15 minutes and I said I thought so. I left but when I came back I was 10 minutes later because of traffic. She immediately, in what I would describe a very rude and abrupt matter, told me that I would have to be rescheduled. In our first conversation she did not indicate that I would not be seen if I could not be back in 15 minutes. Mind you this is taking place at between 6:15 -6:40AM. There are maybe 2 people in the waiting room. When I ask to speak to the supervisor she said she would be in within 15 to 30 minutes. I really didn't want to make another trip so I waited and went back in 15 minutes to see Jane M. and she said it hadn't been 15 minutes yet. She was very argumentative, very rude with both her body and verbal behaviors. After going back to the waiting area there was a lead by the name of Kirby Tyner who called me and ask to speak with me, she was equally rude and argumentative and said I could not be seen now but would need an appointment. I scheduled another appointment but will probably not keep it as I do not want to subject myself to this type of service. After I got home, I called to speak with Kerry Carnes who I guess is the supervisor because her name was printed on a card I had requested,and was told that she would not be in until 9AM. So what's the deal with she will be in within 15 to 30 minutes. I have gone to this facility multiple times and have never been treated so unprofessionally. I often have to wait in excess of 15 to 30 minutes to be seen. What is going on here!!! I would NOT recommend using this facility until there are personnel changes, good customer service training conducted and appropriate communication skills developed. Now I know I was maybe one of the first patients this morning....don't you think that Jane M could have at least said good morning as I walked up to the window after I had waited for 5 minutes in line with no one around. If you have a choice to go to another facility, I would suggest you do so. Sutter Imaging Roseville Parkway WOULD NOT BE MY FIRST CHOICE until there are major changes in their professional behaviors. It is my hope that someone within their organization sees this post and takes some action to prevent this from happening to others. Its not right that patients are treated so poorly. read more

I went in for a biopsy and was a nervous wreck. They where so caring and nurturing. God bless them.

Just got done with a Nuclear Stress Test with Sutter Imaging and I have to say this was the most amazing experience from the check-in to the ladies who performed the Test. Thank you Mercedes, Noelle, and Mallory you went above and beyond in Superior Customer Service to make sure that I was well informed about the procedure and that had everything I needed to be comfortable during the Test and while waiting! A million stars to you all! read more

After scheduling an appointment and waiting for 3 weeks to get that appointment I was diagnosed with covid and spent almost two and a half hours on hold trying to alert them that I had to cancel my appointments it is the worst electronic torture I've ever been through in my life I can't believe they can do business this way does simply cancel appointment waste 2 hours on hold virtually unbelievable read more

Just think they should accept appointments. If I want to have a lab drawn I can make an appointment and it's done within 5 minutes sometimes. An xray of my back means I am in pain and an appointment would be very useful. I'm not understanding how hard this must be to do. The staff is very organized. This should actually help them. read more

Just recently went to Sutter Roseville Imaging for a routine mammogram. My technician was Ellen and she was not gentle and her "bedside" manor could use some coaching. This is my 3rd time going to this center and every time previous to this was a good experience with kind and caring technicians. She was rather rough and tightened up the machine extremely tight. I mentioned after the 6th image that it really hurt. Her response was "this is not supposed to be an enjoyable experience" ! Well I totally get that but ALL of my other experiences (about 8 total) have not hurt SO much..... my left breast was still sore 3 days later. Also, when we were done she said "you can go now". Not " OK thats it and have a nice day". I think the Imaging Center is fine but STAY away from Ellen. read more

This imaging center is terrible. When they told me my appointment time I wrote it down. Then they called and left a message "confirming" a time that was different from what I had written down. I called to ask about it. Apparently the appointment time I was told was 15 minutes before the actual scan. They didn't explain that at the time and if I hadn't called, I would have shown up 15 minutes before THAT time which would put me more than 30 minutes early. Apparently my time isn't important to them. Also the scan report was inaccurate and when I questioned it, I got a big runaround and was told the technician would call me, then the PA would call me, then I can't to talk to the doctor who signed off on the report because "he moves around." Why is a PA writing up a medical report in the first place? Especially since this one had errors. Very dissatisfied with the service and the lack of medical professionalism. I won't go back. read more

This place is horrible! If you want your ultrasound experience to be negative and uncomfortable I recommend going to Sutter imaging. The front desk staff is RUDE and they smell bad... Not to mention the bathroom is dirty, looks like it hasn't been cleaned in weeks. read more

pls advice jeannete at the appointment line to be courteous and friendly when talking to the customers,she was cold and unprofessional,she sounded like she hates her job,and seems annoyed when i ask a question ,she didn't even say her name when she answered the phone. read more

Sonographer was not very friendly. She seemed uncomfortable during my ultrasound which made me feel uncomfortable. Will not be making anymore appointments here. read more

I have gone here for many different procedures, and usually ok. Really nice young woman ultrasound tech. Most of the front desk people are friendly (not all though). I do think they should have appointments for x-rays however. You have to go and just wait and wait until they can do yours. Walk in appointments are not usually walk in. Also there is a mildew smell to this facility but I think it's from the waterfall. read more

What a great group of healthcare providers. I recently had an ultrasound done here. As a Registered Nurse I was extremely nervous and they immediately put me at ease. read more

I lucked out with parking and got a primo spot. Otherwise, the lot was super packed. They do have valet service though so that is pretty cool if you don't mind someone else driving your car. The facility itself was very clean, modern, and spacious. The wait time was only a little bit longer than I'd like but in all honesty a wait of about 15 minutes isn't THAT bad. The front staff ladies were really sweet and personable. It was very easy to check in and there is plenty of comfortable seating in the waiting area. The exam room where my daughter had her ultrasound of her thyroid was clean and roomy and not stuffy at all. The technician was very kind and knowledgable - however, I'm not sure she understood that my daughter is autistic and kept trying to ask her questions. To her credit though my kiddo looks typical and she's 17 so I get it. I informed them ahead of time about her special needs but I think the message wasn't relayed? Anyway, I appreciate that she tried to have a conversation with her - although my kid just stared at her blankly which is always funny when ppl aren't expecting that. Lol. I would def go back if we need that service again bc staff were really professional. read more