Man, this place was a train wreck. Full disclosure: we had a large party of 14, but we reserved a…read moretable in advance, which really wouldn't have been an issue since only two other groups came while we were there. We also booked the table at 4:30 when they first opened, since we figured two hour would be plenty of time to get to our event at 7:00. To save time, we also sent in our orders by email in advance.
The first strike happened when we first got there, and ordering drinks was like pulling teeth. Seriously, one person would order, then the owner or waitress would walk away. One waitress straight up ignored one person in our party. Eventually, we managed to convince them to stay and take all of our drink orders. Eventually drinks became coming out, but one at a time with a few minutes' delay in between each drink.
The second strike was how long the food took to come out. Due to traffic, not everyone got there until 4:45 or 5, but we had enough people there to confidently tell them to start by 5. The appetizers came out about 20 minutes later, which weren't bad (although I've never had green gyoza before). Maybe 20 minutes later, miso soup came out, and it was weird. It was grittier than any miso I've ever had in my life. But the real kicker was that our main dishes didn't come out until 6 or 6:15. And even then, some people didn't get their dishes until closer 6:30. Again, I understand if you're busy, but 1) half of the dishes were sushi which isn't cooked, 2) we preordered, and 3) there was only one other diner (who was already gone) when a family of four came in at 6:30.
The final strike was when we went to pay. We found out they don't take cards (of course), but luckily a few of us carry cash just for this very occasion. But, when we asked him to split it, the owner went in the back and disappeared. I don't know what he was (maybe trying to separate the bill using excel or something?), but typically in cases like this with bigger groups, the person just tells the server what they had, and the server just chooses them from their point of sale system, or in low tech cases, they grab a calculator and work out the total that way. But he disappeared. We eventually had to tell him to just bring the bill and we just pooled out of our money together because we only had 20 minutes to get to the venue that was 15 minutes away--which we would have done if we knew he would disappear for 10-15 minutes.
The owner seems pretty incompetent, the staff was a little rude, and the food was not worth the price. It's pretty apparent since again, only two other parties came in on a Saturday night, so I'm guessing most locals know to avoid this place.