What happens when you live in a city long enough that you've memorized corners of it and mourn when favorite places close up shop? Your doctors also start retiring. It is a humbling phenomenon that even if you're not moving on (yet) your physicians are clocking out to enjoy their retirement. Thank you, Dr. Wilson, for delivering my baby. It was a stress-free experience with a snap surgical recovery. read more

WO I ever had in San Francisco. I called them two weeks ago to ask for my medical records and they said they will email me 7-14 days. After two weeks I didn't receive any email from them, so I called again and they ask me to give them my personal information and ask me to wait on the phone. I wait like 20 mins they still don't have answer so I decided to walk in. In the clinic they ask me to fill the form. First of all if you need to fill the form why you didn't mention when I called two weeks before and make me wait two weeks without any calls or email. Second, they have bad service in the front desk. Tbh the doctor is kind but the attitude of front desk ppl are rude af! When I'm talking he's not listen after few seconds he ask me huh what you said and we keep back and forth few times like this. I really hope I can get my medical records otherwise it's really waste my time! 2/10: Your reply doesn't help me. I had dm you my info but still no one calls or email me! Plz don't reply and do nothing! It's not really helpful! It just make me feel you are trying to make urself look good! read more

I've been seeing Dr. Wilson for at least 15 years and she really cares about her patients, listens carefully, and gives you all the information you need to make informed decisions. She's also squeezed me in a few times when I had an urgent issue, and has supported me through 2 surgeries. SF is lucky to have her and so am I. read more

Going to the gyno is not exactly a trip to Fun Town, but it is necessary, so, at the very least, you hope for a doctor who doesn't exacerbate what is already (at best) an uncomfortable experience. When I was first escorted into an office, with a desk, and Dr. Wilson started asking me all kinds of questions about my medical history, I was a bit shocked, to be honest. Not only did she actually seem to listen to what I had to say, she also seemed to have plenty of time for any questions I might have about my health. Mon dieu!! What would the world come to if all doctors began to listen attentively and respond thoroughly to their patients?? Further, her knowledge base for the questions that I had shows that she keeps up-to-date with current medical research. The experience (including the dreaded exam) was quite enlightening and, relatively speaking, painless - because, outside of being a good doctor, she is also a nice person. I picked Dr. Wilson out of a random "covered physicians" line-up on my insurance website, and I feel like I won the gyno lottery! read more

I'm sure Dr. Wilson is very nice. Too bad I didn't ever get to see her. Let me count the missteps: 1. I had to wait over 2 months to get an appointment. 2. On the morning of my appointment (8:30 am to be exact), I call to confirm my appointment. I'm confirmed - hurray! A mere 6 hours later when I show up to my appointment, though, I'm informed that it's been CANCELED. 3. They tell me they tried to call me 3 times but I never picked up. Hmm, doesn't that seem strange? After I ask them to read the number back to me (note they never thought it strange), it turns out that they have the wrong number! Good thing I asked! 4. They also have my email on file (I gave it when I called in to make my appointment) but nobody tried to email me. 5. I had to ask if any of the other doctors could see me. None of them could (understandable), but I wish someone had had the forethought to try to make that work. Look, I get it. Cancellations happen and I'm sure Dr. Wilson's reasoning was very valid and probably an emergency given her line of work. And yes, mistakes happen too (like with transcribing phone numbers over the phone). But it felt like only the bare minimum effort was made to try and make it less problematic. It's very difficult to take time off work to make an afternoon appointment and to feel like nobody cared at all about the inconvenience caused after waiting two months for an appointment is so mind boggling to me. I won't be trying to reschedule. read more

Susan herself is good, the facilities she practices in are disgusting. It is for this reason that I will not be a repeat patient. The office keeps urine samples right next to the reception counter. While receiving my paperwork, the nurse had to ask me to scoot over so she could collect the urine that was sitting there when I arrived. It was so close to where guests enter that I could have easily knocked over the urine tray will my arm. The office is dated, dusty, and doesn't seem well-maintained. The nurse was also unintelligent. She asked me to fill out forms for blood work even though the doctor had recommended I don't do blood work, and the nurse forgot about a clearance form I had to sign before leaving. It is troubling when a "professional" forgets such pertinent information. read more

After having such horrible experiences w/ gynos in the past I FINALLY found someone that I LIKE and feel comfortable with. Dr. Wilson sat down and actually had a meeting w/ me in her office after we were done w/ the examination which, btw, was a breeze. She answered all my questions in a professional manner without passing judgement. She listened to all my concerns and addressed everything no matter how small. I was excited that I found my doctor! She's been my doctor for a year now. So about a month ago, I needed to have something checked out by Dr. Wilson but she was booked so I went to see Dr. Mary Olbrach instead. She was also amazing! She had all the qualities I loved about Wilson. It's like splitting hairs but I think I like Olbrach a tiny bit more than Wilson. At the end of the day, I will go to whoever has an opening. It's nice to have more than 1 GYN option in the same office! read more

I've been seeing Dr. Wilson for routine exams for 4 years and have been very happy with her level of care. She is thorough, gentle, and has a very nice manner. We have had differing opinions on certain things (e.g. HBACs), and were able to have conversations where she was respectful to me and open about her experience. The only negative is that I've occasionally had to wait up to a half hour past my appointment time. read more

Frustrating experience of making an appointment. The staff is trying to schedule $$$ consultation. They put you on hold for 30 mins to research a simple question. The online charts email system can not be used and emailed about the error - nobody helped to reset it. I am trying to get the attention by this review because I can never reach my doctor. read more

I've been seeing Dr Wilson for a decade and I couldn't recommend her higher. She's never rushes. Makes sure you fully understand your options and is a dr that really cares about her patients and makes sure you know. read more

Its that time of year when I make my regular checkup appointments with various medical specialists. I've been going to Dr. Susan Wilson for 20 or 25 years. I would not see anyone else. I have a couple of auto-immune disorders so a pelvic exam can be be uncomfortable at times. Dr. Wilson is gentle and patient. She listens well. When I had breast cancer she was very reassuring about my independent choice of breast surgeon, a colleague of hers. It felt good to know that Dr. Wilson would have referred me to Dr. Nima Grissom. read more

It might have just been a bad day but I won't go back to her. She was short, impatient, and clearly did not have time for me and my questions. I left the office in tears. read more

Dr. Wilson is, by far, the best gynecologist I've ever been to. I've been to many good ones. Many really nice ones even. But Dr. Wilson knows more than any of them and is able to communicate what she knows so clearly. Someone else had written that Dr. Wilson wasn't the warmest of docs. I can see how someone might think that, but she is probably the most compassionate doctor I've ever met. Odd, but true. She listens well and asks all the right questions--even the tough ones. During my first visit, she asked a rough series of questions. It was difficult for me to talk about, but instead of gloss over the issues like other "nice" doctors have in the past, she respectfully waited and prodded for my answers, knowing she needed the information in order to make a complete diagnosis. I felt no judgement from her, only compassion. I've never had my health options spelled out so clearly and in detail from a doctor's mouth. I felt well-educated and able to make clear decisions based on what she told me. A+++ to Dr. Wilson. For being personal and taking time with her patients. And more than anything, for her respect for her patients. You may not get the warm & fuzzies from her, but if want a doc who respects you, truely cares about your health, and will give you the most up-to-date care, don't waste your time with anyone else. read more

Susan Wilson is great. But her office is inefficient and won't pick up the darn phone! My pharmacy calls them re: refills and, two days later, no response. I try calling them and get an answering machine each time. No response. It's really frustrating as I really like Dr. Wilson. read more

Fantastic doctor. She listened, was thorough, answered several follow-up questions promptly, and arranged for specialists to see me when I was getting nowhere trying to arrange appointments. She's easy to talk to and I feel confident with her recommendations. read more

By far the best gynecologist, I've ever had. Before going on the table, we had a very enlightening consultation in her office. Dr. Wilson is a great listener and fully addressed all my concerns unlike other doctors I've had. Plus, she is gentle with your bits. read more

Sue Wilson has been my gynecologist for over 20 years, caring for me through two pregnancies while she went through two of her own. Having cared for me during a late, complicated pregnancy with my daughter, Dr. Wilson is now my daughter's gynecologist. Dr. Wilson has the rare combination of a comprehensive knowledge of the medical literature, a brilliant mind, and an extraordinary bedside manner. I cannot recommend her highly enough. read more

Wonderful gynecologist! I've seen her a few times and have felt completely comfortable every time. She has great bedside manner and was very helpful. read more

Been a patient for almost 4 years. Very happy to have found Dr Wilson. She is very informative and caring. I have had no problems with any of her supportive staff. Everyone has been great. read more

I wish all our doctors were client/customer reviewed. Susan Wilson is the first doctor I've been to who has seemed to care about my overall well being, as well as my reproductive health. I strongly recommend her. read more

I have been Dr. Wilson's patient for more than 20 years and I think she is thoughtful, caring and easy to talk to even about rather embarrassing issues. She takes her time to explain things and is gentle with all procedures. When I developed breast cancer she referred me to two very good doctors and called to check on me twice. I really felt she cared about me as a real person. I'm now cancer free. I have never had to wait very long to see her and think she has a good staff in her new office. I really count on her and she has never let me down. Thanks Dr. Wilson. Linda R read more

WOW... she is absolutely AMAZING! Like previous reviews, for my first visit I was escorted into her office where we discussed my medical history and any issues I had. Once it came down to the actual exam time, she was SUPER fast but extremely thorough. I personally felt like she had wonderful bedside manner and seemed to actually care about my health and my questions. Update: I forgot about a question I had an I called the office at 3:30 and left a message requesting Dr. Wilson to call me back. She called at 5:15 and answered my question!! I have had to promise my first born after 15 calls to previous OB-GYN's just to get a response two weeks later!! read more

This review is NOT for Dr. Wilson herself but for her incompetent office and the offices of my internist, also with Sutter Medical Group. It has taken me TWO WEEKS to get someone on the phone with this office. No actual humans are answering phones, apparently. You have to leave a voicemail, and then they get back to you two days later. TWO DAYS. And, like normal adults, I work. Thus, the two weeks worth of phone tag. Apparently if you miss the call, they just assume you don't need an appointment. So you have to call back and leave another voicemail, and the vicious cycle repeats itself. The only reason I'm going to this office is because thanks to Obamacare, I got bumped from my original insurance plan and randomly assigned to an internist in the Sutter Medical Group. He was lovely (Dr. Nordlicht), but his office is also incompetent. The referral he wrote me never got put into the system, so in order to actually get an appointment with Dr. Wilson, I had to call them back to resend the referral. The person I spoke to had probably two brain cells to rub together. He asked me the same questions over and over and then referred me to Dr. Wilson, NOT the original doctor Dr. Nordlicht had told me I would see. It took so fucking long to get a human on the phone with Dr. Wilson's office that I just said "WHATEVER." Now I have to wait until mid-January to even see Dr. Wilson. read more

Doctor Wilson delivered my baby brother. He is healthy and safe because of her. He was a vbac baby.

I have been going to Dr. Wilson for about 10 years and have always liked her. I recently had some health issue over the last couple of years that required a lot more care than normal. Dr. Wilson was great at walking me through and keeping me calm even when the news wasn't good. The office staff is very competent and kind. They remembered me even when I was popping in only once a year. read more

Dr. Wilson is obviously very intelligent, well-educated, well-informed and thorough. She's sometimes emotionally available but sometimes cold, which is understandable given any doctor's workload. What I dislike very much about her practice (and the reason I left her after more than two years of trying to be comfortable with working with her) is that her front office staff are very difficult and sometimes downright unfriendly to deal with. They make errors and are not pro-active in staying on top of what I need and making sure that everything is going smoothly for me. I have to chase them to get details right. When I mentioned this repeated experience to Dr. Wilson she did listen and she did say she would act on my feedback, but she was also a bit defensive in her response to me and then nothing changed in my experience of the front office. When I subsequently had an abnormal PAP test result, I found myself urgently seeking follow-up care elsewhere, where the emotional and operational environment would be friendlier and more efficient and details oriented. I feel I may be missing out on a long term relationship with an excellent doctor by leaving Dr. Wilson's practice. But so much of our experience in health care depends on the systems surrounding our doctors, and in this case my experience was not good. read more

Dr Wilson RUINED my life!!! I wish I had known about Yelp twelve years ago when I had a hysterectomy with her as lead surgeon. She did the surgery on a Friday...released me from the recovery room when I was still in incredible pain, because the head nurse at St. Francis Hospital said they needed the bed, but really so she could get out of there for the weekend. They told me I would receive pain medication as soon as I was in my room. Dr Wilson visited my room for about three minutes, said she would take care of it...and TWO hours later, my daughter had to practically throw a fit to get them to give me pain medication...a shot of demerol...why was I not offered a choice of a PCA??? Why would you order injections for someone who had just had this surgery...to add more pain to a painful situation? I didn't know about a PCA until six months later when I had to have another surgery to remove the adhesion's caused by Dr Wilson's surgery. She didn't even come to release me from the hospital...her partner did. He incorrectly assumed that she had told me all I needed to know about after care and gave me a quick run through of basically nothing...and I was sent home. I told her I was a neophyte in the surgery arena, so to please tell me everything I should know about...but that meeting took about four minutes. I had never had anything wrong with my reproductive system before and had two healthy children born in another city. She said it was an EASY surgery and I should be fully recovered in six weeks. What I didn't know was that there were options for everything while in the hospital...which she never offered me...precautions during after care...which she never told me about...and a level of attention that she never provided. I didn't feel good about her from the beginning, but I didn't listen to my gut. That appears to be a pun. Four days after being released from the hospital everything ripped out...I could barely walk without insane pain...I called her office and couldn't get in for four days. When I finally saw her, she was defensive, cold, RUDE, said nothing was wrong, and told me to "see someone". She did give me a referral to a wonderful pelvic pain doctor though, Dr. Jerome Weiss, who helped me through some incredible pain, which I still have TWELVE years later and deal with every day. I never went back to her, but by then it was too late, the damage was done. I have had three major surgeries and many smaller ones to fix what might have been corrected if there had been intervention promptly after I called the office. Her bedside manner is non-existant and was always cold and disinterested, her office is filthy and her staff is a mess.I never received any paperwork with explanations of anything prior to surgery and later they couldn't find my file to transfer to another doctor. Wonder Why??? Using Susan Wilson for my surgeon was the WORST decision of my life. There are many fine surgeon's in San Francisco...she is NOT one of them. read more

I have been a patient of Dr. Wilson's for over 20 years. She has really seen me though so many things both routine and emergency situations as the years have gone by. I have had other doctors and specialists who have come and gone, but she is the only one I have stuck with continuously. That is because she is one of the best gynecologists and surgeons in the city. I really appreciate her manner and approach. She makes sure you as a patient can make informed decisions by taking the time to discuss things with you fully, laying out relevant facts and presenting options. She clearly keeps up on the latest developments and techniques. She is also an excellent surgeon. I know this from personal experience. My surgery with her a few years ago went off without a hitch and I enjoyed a relatively short and uneventful recovery. I have also referred her many times to friends and family and twice specifically for women who needed surgery. Like me they were totally impressed and satisfied with the care they received, and also like me, several have stayed with her long term. The bottom line is that you have to have a doctor you can trust and have confidence in. Dr. Wilson is all that. But now I'm going to get to why I was FINALLY prompted to post this long overdue review of her (Who would have ever thought people would be Yelping their doctors.). Several weeks ago I became very very seriously ill. Dr. Wilson saw my test results online and was on the phone calling me that afternoon. It was not her area of expertise, so she figured out the specialist I should see, contacted them directly and arranged for an appointment for me. The next morning the specialist's clinic was calling me to confirm an afternoon appointment. Wow, what doctor does that for you? Calls you at home and arranges for a specialist to see you the next day? (Answer: A really great one.) In addition, she followed up with me personally over the next few weeks to see how I was doing and to make sure I was getting the care I needed. Now that is above and beyond and I really appreciated it so much. It made a really stressful and serious situation manageable knowing that my doctor was looking out for me. read more

The patient complaining about the cancelled appointment obviously did not know that Dr. Wilson's husband died suddenly a day or two before. His obituary (Robert Wilson) is posted on sfgate.com. read more

Dr. Wilson is awful. She does not seem up-to-date on current medical trends and has terrible follow up. More than once, she left me high and dry for weeks without renewing a prescription. I also had bladder infections that were not correctly diagnosed. She is difficult to get a hold of, and her office staff is not easy to deal with. Better to find someone else in the city. read more

I have been a patient of Dr. Wilson's for about 20 years. She is awesome! She has taken very good care of me over the years. She has a teaching spirit. Explains what she is going to do and makes sure you understand. Also, I always feel comfortable to talk to her about anything. Very good bedside manner. Thanks Dr. Wilson for making sure I stay healthy. One of the best human beings ever....... read more

I have been going to Dr. Wilson for years. She has always been very thorough on all gynecological issues and everything associated with them. I could not be more impressed. She is also the doctor who got on my case about high blood pressure and kept following up until I received appropriate treatment. read more

Dr. Wilson has been my gynecologist for 20 years. She is compassionate, professional, and offers great advise and tips for what ever age or situation you have. She has a soft spoken, gentle manner in everything she does. You have her total attention during the whole appointment. I feel lucky to have her on my medical team since she always ask about my primary care Dr. and anyone else I maybe seeing. Her office staff is pleasant and efficient at either location on Hyde or California St. read more

dr wilson office was one not to be remembered. the office on california street is far too busy, i felt as if i didnt get the personal care one would like from a gyn. ive met dr wilson twice and each time she has rushed me through my visit and made me feel as if my time wasnt as important as hers. I would definately not recomend her to any of my freinds. read more