Ordered a pair of $117.00 Olukai sandals. When they came, it was immediately obvious they were a…read moremismatched pair. One was a size 9 and the other a size 7. How stupid can their staff be? Now, trying to reach customer service is a real pain. Then if you do reach them ( easiest by phone) they still demand you go to their website to fill out a complaint form with mandatory photo request to prove you're telling the truth about your defective item. Still waiting for them to send me my return label soI can return the damn things, BUT, they have yet to email me that. They refuse to pay return postage for their mistake! My advice? Do NOT order from this company!!

One of a few places in Canada that had item was wanted. Order placed...quick response via…read moreemail....process started and followup email advising item shipped. Arrived exactly on given date(today) and well packaged, with notification + photo proof of delivery.

Ordered a hat online. The hat description online showed the hat with a wool lining. Received the…read morehat, and it didn't have a wool lining, I returned the hat. Received an email from Sail saying they would not refund the hat because the hat didn't match the description. I said yes, this is why I returned it. They said they wouldn't refund the hat because it didn't match. Out $75 and no hat. This company is a scam.

They shipped me an obviously damaged product and then have ignored my multiple inquiries. Truly the…read moremost pathetic lack of customer service I have ever experienced. Do not shop here.

After a few reps agreed to help, one finally did. I went in for rock climbing shoes and the guy…read morewith the cleft was very helpful! I didn't speak French so he was very nice about walking me through my shoe options available for my size. I told him my size and luckily he brought several shoe options and a 1/2 size larger, because I ended up get in his selection! Overall, good experience. Only minor drawback:There's too many American brands in this store;). Tip: Make sure you know someone with a membership in order to purchase something.

cute workout and casual clothes, nice staff, what's not to like? $5 co-op "membership" fee (really…read morebuying a share of the co-op) is required before you can buy anything.

From the owner: Établi depuis 1989 à Québec, EXO est reconnu comme référence dans le domaine du skateboard, ainsi…read moreque dans la musique indépendante et émergente. Des dizaines de milliers de produits en inventaire!

Typical selection but I like the one in this particular location. Real ease of access from mall…read moreparking and super quick service in changing room and at cashier. I knew what I was generally looking for so just a quick peruse, size trying, and paying - all with expertly attentive and speedy help. Was in and out in 15 minutes!

We signed up for a bike tour to the falls. We thought it would be a ride there and just turn around…read moreand head back. I was wrong. This tour exceeded our expectations. It was a great ride and we got to spend quite a bit of time at the falls. Our tour guide, Ross, was fantastic. I'd recommend this tour as a must do.

Took a tour of the falls with Echo Sports on a beautiful day in late June. Mark, the owner of the…read moreshop, is very friendly and accommodating. Our tour guide was Benoit who could not have been more warm and welcoming. The falls are an amazing site to visit and I recommend it to anyone who can ride a bike. Benoit told us a lot about the history of QC and pointed out many significant sites along the way. On the day we went, there was a very stiff wind blowing against us on our way back to the shop which made the travelling a lot more difficult. Benoit was patient and made sure we all got back safely. Thank you Mark and Benoit.

They have a lot of variety of everything except for soccer Jersey. The man working at the store…read morewas unhelpful in directing me to some other place that might have the item I was looking for.

Visited both locations and had amazing service, personable and friendly, each time. The store on…read moreSaint-Jean has a better selection.