was looking for wood stove and piping for a wood fireplace chimney. plan to move stove when new…read moreconstruction completed. they declined to even do an estimate! said we needed a "Level 2" inspection. told em wanted a metal pipe placed via the fireplace chimney. trrrible customer service. poor sales. won't even see the site. Went to competition and installed (stove and metal exhaust) without any hassles. Surprised they are still in business.

We bought an American Fyre table from Bowman's. We ordered it because we wanted a certain color and…read moreeven though we never saw the fire table in Bowman's store we were confident that the color would match the samples that Bowman allowed us to borrow for a few days. We were not disappointed. Dorothy was a great salesperson and answered all of our questions. Delivery and setting in place in our outdoor patio went smoothly-I am thankful Bowman sent 2 strong men to lift this heavy table. I have no regrets on this purchase.

Alex came to my townhome today (during a snowstorm!!) and did a fantastic job cleaning and…read morerepairing my gas fireplace. He even painted both the inside and outside for me!! It looks and works great now. I will be using him for additional work as well (installing a fan in the fireplace). The price was also great. Swell guy overall.

On time, proficient, covered the floor, cleaned upon completion. Good job. The repairman did…read moreeverything I expected.

Jack is one of the best people I know. He is fast, efficient, and cleans up after dirty work. He…read moresold me a Osburn woodstove insert that I can't keep from smoking. If the flue is cold after not running for 2 days it smokes my whole house up until the flue gets warm and draws a draft. I have had Jack out several times and he can't make it work. This woodstove is nearly useless as I can't fill my entire house with acrid smoke every time i let the flue go cold. I have tried everything and am ready to throw out a $7,000 investment.

Fast and professional service. Contacted me within half hour of arrival.Priced right. Highly…read morerecommended!

Great Service - even after the sale! Walter came out to give me a quote on installing a stainless…read moresteel chimney liner in my 123-year-old house. Oksana kept me apprised of the date of installation and ETA. They were on-time, and polite, took photos of the materials and final installation on the roof and hook-up in the basement, and sent them to me. That evening the boiler never came back on so I texted the installer (Walter's son) and he put me on a Facetime call to help me find the switch. When that didn't work he called Walter to report the problem and then let me know that Walter would be here in about 45 minutes ... they wanted to be sure I had heat overnight. Walter arrived at 9:15pm and quickly rectified the problem by finding the "reset" switch. The boiler immediately started up. Within two hours I was blown away by how quickly my old 2-story house had gotten toasty warm!! I've put a lot of money into repairs in this house but this investment showed an immediate improvement in energy efficiency! Thank you for a great job!

Honest and Reliable. After inspecting my chimney, Walter said it didn't need cleaned. No charge for…read morethe visit. Nice to find honest business owners!

They kept my Regency gas stove insert running even though it is over 20 years old!…read more We have an old wooden cottage in central PA. The fireplace insert is in a huge stone fireplace and it puts out enough hot air to keep the whole place toasty. The old gas fireplace stove had been running sporadically. Mike came out to do a regular cleaning/service/safety check. He took the whole stove apart, cleaned all the parts and put em back together. This took over 2 hours and was included in the basic annual service charge. He even vacuumed the exterior of the fireplace, stove and hearth - that really please my wife. The company is straightforward and Mike has to be the best chiminey sweep ever.Thanks for taking the time to do a thorough job. TIP: They work Saturdays!

Called them for Chimney and Fire place inspection and to service gas logs…read more Received inspection report with photos of Chimney stack they are proposing repair work but no photos of interior inspection of chimney. And, more importantly, very little information concerning chimney condition and integrity of interior lining. Received proposal to Replace chimney Crown, Flashing, power wash and seal bricks. Estimated at a little over $4,000. The Technician that came to my home was polite and professional. I did watch as they worked -- cleaning fireplace, did not see them inspect interior of Chimney. Technician also showed me random photos from internet of Chimney stack (above roof) tops to explain issues with "crown" but did not show me pictures of my chimney. Then he went to truck and returned with tablet (ipad?) to have me sign and pay inspection bill. Said I would receive inspection report and a proposal for recommended work via e-mail. Did receive them. No contemplating recommendation -- proposed work.

I recently just had service for the first time with Hoffman since I am a tiny bit outside their…read moreservice area and another company in my area messed up the parts installation on my stove. I explained the situation to Hoffman and they sent a wonderful tech out he knew exactly what he was doing he worked quickly and efficiently was absolutely amazing, explained to me how to properly care for my stove as I am a widow and not very mechanically inclined. The tech got my stove working again like its brand new! They have definitely won my business!

The staff are so helpful to do everything they can to save you money and they are courteous and…read morerespectful I would recommend these people to anyone.

Our gas fireplace is the heart of our den. Unfortunately, after many years,the old on switch failed…read moreto work. John was prompt & efficient (even during the holiday season) to give us a new remote along with our new gas log assembly at a reasonable price. We are very pleased.

We needed to replace our gas fireplace and had gotten a quote at another service. It seemed rather…read moreexpensive so I did some searching and found John at Phoenix. He was very communicative and gave us a price that was less than half of the other installer. He was punctual and professional and even got our new insert installed before Christmas! Highly recommend him.

We initially called three landscapers to give us a quote for ideas we had for transforming our…read moreunusable backyard. Two never called us back. Brian Nolt, owner of Creative Touch, called us back the same day. He is extremely professional, experienced, and talented. He consistently returned our calls and emails in a very timely manner and was extremely patient while we made decisions about the scope of work, material choices, etc. In addition, Brian was a wealth of knowledge about different options for us to consider and made excellent recommendations. Our backyard was basically unusable because of a steep slope. Brian listened to our vision, pointed out potential issues, and we were thrilled with his final plan. We started working with him February 2021 - it took us a few months to finalize decisions, and Brian and his crew began the project in June 2021. The crew always showed up on time and worked extremely hard for a month to finish a bulk of the work. They paid extreme attention to detail and cleaned up the site every evening before they left. Nate, the project manager, was very willing to talk with us every day about the progress. We are ecstatic with the finished patio, retaining walls, walkways, fire pit, and man made rock and boulder steps.We now have an extremely beautiful and useable backyard oasis that we are enjoying tremendously. Brian and his crew also spread close to 70 cubic yards of mulch on the part of the slope were aren't able to mow. We purchased a swim spa and had to wait a year for it to be delivered. There were huge challenges with the spa itself but absolutely none with the installation Creative Touch performed. Unfortunately, the inferior swim spa company left us with a major issue during one of the coldest nights in January. We were overwhelmed and unsure of how to proceed. We called Brian and he immediately came over and helped us fix the issue. He was absolutely instrumental in helping us avoid having the entire spa and system freeze. We are forever grateful for his help. The overall look of our backyard is breathtaking and dramatic - our friends and family were in awe when they first saw our new space, especially since they remembered how unusable it used to be. We will enjoy our new space for years and years to come. Creative Touch may not be the cheapest, but you really do get what you pay for, and we definitely got a top notch product from Creative Touch.

From the owner: We specialize in installations from design to install we do it all. Pergola and pavilion, water…read morefeatures, fish ponds, pondless waterfall, landscape lighting, shrubbery plantings, lawn irrigation, retaining walls, paver patios, and fire features.