Where do I begin. We stayed here for one night in August. I picked this "hotel" based on the photos they posted, thinking it was a cute "boutique" hotel that had been updated recently.
We go to check in, and the first thing out of the hotel cashier's mouth was "our cable isn't working." Great. At least it was only for one night. The room we were given was supposedly a courtyard view. The view was a parking lot, with a courtyard maybe 200 feet away near the entrance. I didn't expect an ocean view, since I had only reserved the room a month in advance, but seriously.
We get into the room. It's warm and muggy. Look for the air conditioning. There is none. Go to sit on the futon in the room, get a hard piece of metal straight to the tailbone. The room is painted mostly in a forest green, making it dark and depressing. The only window in the place is coated with dead bugs and cobwebs. Gross. If you open it, you then hear the sounds on the walkway which it faces. The bathroom was the only space that felt slightly comfortable or refreshed.
We were thirsty so went looking for a vending machine. Couldn't find one that takes cards, so had to go the lobby. My husband bought two off-brand small bottles of water. Didn't ask how much before purchasing (our bad) but ended up being $10. And it wasn't even refrigerated.
While my husband was in the lobby, another guest had come in to complain about the amenities. She was having a similar experience to us. The cashier did little to appease here, other than offering a 10% discount on her stay because of the cable outage. She asked for it in writing, they refused, she pushed back, and they finally wrote it on a piece of paper, and assured her that it would be on her check-out receipt. When my husband heard this, he asked why we hadn't been given the same discount. They said they only offer that when you complain. So, guess what, my husband complained. They said they would give the credit on our check out receipt. Guess what? When you check out, there is no receipt. He asked about it, and they said, "Oh, it will be reflected on your credit card statement." Guess what? It has been several weeks now, and no credit.
This place needs to be shut down temporarily, with a massive deep cleaning by a professional cleaning service, inside and out. It needs fumigating, power-washing, and probably needs a saging to remove the bad juju. They need to update ALL the rooms with fresh paint and furniture if they want to classify themselves as "boutique". They need to update their door entries to electronic and not an old metal key. They need to fix their cable, which has been out for weeks from what I can see.
I'm glad that my husband and I have a sense of humor and were only staying here briefly on our road trip, or we would have been so disappointed. read more