It's a shame, because this place COULD be five stars. It has a lot going for it, but unfortunately it has just as many negatives. I should state that we have stayed here twice, and this review covers both visits.
Firstly, the location is great, the rooms are overall comfortable, and obviously the hot tub is a huge perk. Check-in and out is quick and seamless, the two-headed shower is really cool, and you're right down the street from one of the best restaurants in LC, Blackfish Cafe.
The issues begin small, but they are definitely there. The bathroom had an odd smell to it. There's no other way to say it; it smelled like farts. And while that is not unusual in a bathroom, this was before anyone had even used it. I'm pretty sure it was something in the pipes. Also the floor of the shower was a mess, warped and cracked. It was the kind of thing you'd expect at a truck stop, not a fairly pricey hotel.
These problems are irksome, but not deal-breaking. For us, the major issue, and the reason we won't be back a third time, is the customer service. It absolutely felt like a situation where, once you're checked in, their attitude is "Well, we have your money now, so you're on your own".
On our first trip, we had neighbors in the next room that were constantly smoking pot on their balcony. For reference, the entire property is supposedly non-smoking. You probably know that one of the great things about a beachside room is being able to leave your patio door open and enjoy the sounds and scents of the sea. Not so at the Starfish Manor. Here you get to enjoy waking up to a cloud of weed smoke filling your room. When we complained, multiple times, to the front desk, their answer was to look up our neighbors in the computer and say "Oh...well they're moving out later today." And that was it. So I guess what I'm trying to say is, if you want to smoke in your room at Starfish Manor, feel free, because they will do NOTHING to stop you.
On our second trip, we went out to dinner one night. We had a hell of a time just getting our car out of their tiny parking lot (they do have a nice two-story parking garage, as well) because some idiot in a Jeep had parked in a "not really a parking spot" and was blocking an entire line of cars from backing out easily. If we'd been driving anything but a compact vehicle, we'd literally be stuck in our spot. When I called the front desk to tell them about it, their response was, and I'm not kidding, "Well...I mean I guess if someone hits them, that's on them."
Really?? No, the correct answer is "We will look up which guest this is, and have them move it immediately, or we will have it towed." So an hour and a half later, we get back from dinner, Jeep is still in the exact same place. So I guess what I'm saying is, if you stay here, park literally wherever you want, because they will do NOTHING to stop you.
They just don't care. You're paying Inn at Spanish Head prices, and you're getting Motel 6 service. And that's why we are done with Starfish Manor. There are way too many options in the area, and there is no way the hospitality is any worse. The bar has already been set at the lowest point.
Again, I want to state, it's really too bad. This place could be great. read more