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SureTemp Mechanical

3.0 (2 reviews)
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Services - SureTemp Mechanical

HVAC installation or replacement

HVAC system repair

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11 months ago

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Joyner & Dickens Heating & Air Conditioning

Joyner & Dickens Heating & Air Conditioning

(2 reviews)

Called Joyner & dickens upon a recommendation of a friend. They came out, completely misdiagnosed…read moremy hvac problem, then charged me $748 for the pleasure of absolutely nothing! Beware as they charge travel time and don't disclose that when you make the appointment. Go elsewhere. Bad choice.

I am a disabled military veteran that is on SSDI. I take medication that makes me hotter than the…read moreoutside temperature by 10 degrees. With the weather's heat and medication I can be overheated quickly and get very very sick. I paid J&D $1600 to repair my AC/Heating system for that reason. They made a big deal about washing out animal hair from a drum with a hose that took 5 minutes. I don't know if the parts they replaced were even necessary or not since they never showed me the old parts. It didn't turn on with the new parts. From the date they allegedly repaired the central AC/Heat I have never been able to use it. I suffered for years begging them to please repair it. I called them the same day and they claimed I had done something to the system. I hadn't touched it except at the Thermostat to turn it on. They put in another part and it still wouldn't work. Then they said it was electrical which if it had been the problem why didn't they tell me that before they started work if the end result would be AC wouldn't work? I would have had the electrical repaired if indeed it had been the actual problem but it isn't. The AC filters were changed on a regular basis every month with new ones being put in. I swept up or vacuumed animal hair every day several times a day. I had Duke Energy check the actual AC system to see if had to be replaced. It didn't. I had General Contractor Jesse Lochless check the Outdoor Breaker Box and fuses. The fuses were replaced after the J&D AC repair work and are still working fine. The breaker box didn't need to be replaced for years after they allegedly repaired my AC. It didn't need to be replaced at the time they did the AC work. Neither did the Indoor Breaker Box need to be replaced. As a precaution I replaced both anyway. It made no difference to the AC/Heat working which I had gone without for years due to their fraud. I begged them constantly to repair it even though I told them it wasn't the electrical. I filed with the Attorney General. They called me and threatened to sue me for telling the truth. They had pulled the same thing on my parents who had a new AC system that never worked.My stepfather died from being overheated. He shouldn't have to repair a new system at all let alone countless times. He went without for over a year. I don't know what excuse they used for why my parent's new TRANE system didn't work. They had the nerve to blame me for my stepfather dying because we should have put him in a shelter. What about he wouldn't need to go to a shelter if the AC system he paid for worked right? I don't know if their employees are trained properly or not. They were paid by both me and my parents even though the AC system never worked. I have begged them again to repair it once and for all so I don't have to suffer. That was a great deal of money for me and I shouldn't have to keep repairing the same system if it was repaired right. I checked with other AC companies to see what they said about all of this. They said it was unethical for these people to charge me to repair the AC if the end result would be it doesn't work. They said that if it had truly been the electrical they shoudl have told me before they did any work allegedly repairing the AC. They have let me suffer for years after paying them every cent I had. They also always blame the client for any problems claiming they don't maintain the system or whatever. I did maintain the system with regular AC filter changes. I removed any outside dirt that I saw. I've had to keep the door open at night to air out all the heat. Dirt comes in because of it. I hate it. I have had to use fans and space heaters and be a prisoner in my bedroom because of their lying.

SureTemp Mechanical - hvac - Updated May 2026

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