I hate to have to leave a review like this when I see so many others with kind things to say about this company. It is those kind reviews that brought me to this company to inquire abt first time home buying. I was completely transparent about where my scores were and provided everything up front. I worked with Aimee H who seemed so nice at the very beginning. We talked on the phone and she was very pleasant, she said my scores were only a few points away from where it needed to be and then suddenly out of nowhere disappeared. I would email her and she failed to answer anything until I pressed her and said that if I didnt qualify to just let me know and Id move on elsewhere. Finally she gets back to me, no apologies for not answering or anything, and says that my scores qualified however she was concerned abt my student loan debt. why she couldn't have just said this before I dont know. I told her that under IDR that my payments were zero and which she appeared to be happy about and told me she'd just add that and would get back to me the next afternoon with an answer. Well she turned around and did the same thing again...no reply, no answer no follow up. After a day or two when I didn't hear from her I sent her my 2020 taxes that I rushed my accountant to finish, and asked if she would be needing anything else...and guess what? totally ignored again. This company was recommended through the home is possible program in las vegas which helps with home ownership...down payment assistance, home buyer education etc. I never thought Id be faced with being treated like this through a program that claims to help people with difficulties. all she had to do was be 100% transparent from the get go. I am now working with another lender who took the time to thoroughly explain to me what the possible issue was and what I needed to do to get there. There may be other agents in this company who do great work but the experience I had with this person puts a black mark on this company for me. I wouldn't waste my time if you expect transparency and communication. I will make sure to leave reviews about my experience everywhere I can. read more