We had A.T. Frank refinish our wood floors in June of 2024. It was our entire first floor, so we…read morehad to empty the house of all of our belongings, our 3 dogs, our cat and our family. We opted to board the dogs and leave for vacation while they did the floors. When we left, we made sure that our home security system was working as it was connected to everything- cameras both inside and out, our thermostat, our water sensors, our smoke and fire alarms. Literally everything that anyone would need to feel comfortable leaving their house for 10 days. They asked us to set the thermostat at 70, which we did and I confirmed was still running when they arrived Monday morning. About 6 hours after the crew arrived, our entire system went dead. We were no longer able to access anything remotely nor did we have any camera footage. On Wednesday, the day the project was supposed to have been complete, they informed us that our house was too humid and the floors weren't drying. They were going to need a few more days. Which was fine, because we were out of town anyway. When we arrived home on Sunday, the first thing we did was try to troubleshoot the home security system and get everything back up. This is when we discovered that our entire system had been shut off via our breaker box. No, the fuses were not "blown", as they were not showing red. But rather the breakers for our wifi, security system and 1 additional circuit spanning half of our basement had simply been turned off. On top of that, our floors were not awesome. It literally looked as though we attempted this ourselves. We had left about 30 boards to choose from and asked them to replace two boards by the door that had been heavily damaged by water. They picked a board that was not a good color match and just called it good enough. No attempt was made to try to color match with stain, nor did they pick another board. In several corners, thick pools of stain were left to dry, leaving behind rough unfinished patches. There were several areas of uneven sanding, including one area where a bunch of wood splinters got caught in my sock. We contacted Pat at A.T. Frank and he sent the crew back out for "touch ups", which is not something we've ever experienced with a refinish of a wood floor. One man showed up, not to address the floor, but rather to explain why he was messing around in our electrical box. He needed a 240 volt plug and couldn't find one, so he took the entire panel off of our breaker box, unplugged our Air Conditioning unit and used that. His excuse for why our security system was flipped off was to tell my husband "you try putting that thing back on without flipping breakers and if you can, I'll give you $5". So even if we take him at his word that he did not intentionally disable our entire security system, he's negligent for not making sure that all of the breakers were in their original place. I guess we should all just be thankful that he didn't disable the new sump pump. This little excursion into our breaker box, without informing us or asking for permission, also explains why the project took longer than it was supposed to; they managed to break our AC unit in the process. To their credit, A.T. Frank sent an HVAC specialist immediately when alerted to the problem. By the time the crew came back out to do patch work on our floor we had already returned from our 10 day absence and had a house full of our pets and family. When I expressed my extreme annoyance at having to navigate 7 spots on our floor with everyone living here, Pat informed me that it was "just a minor inconvenience". He also said that pine floors were difficult to do- something he never once mentioned in the quote, nor in the preparation for this project. I asked him if these were professionals that should have known how to do a difficult job and he said yes, but offered nothing else. Essentially just a shrug. In all, they had to return 3 times for repairs, plus send a crew out to fix our AC. Our final communication with them was Pat sending us two emails with just an invoice attached- no body to the email, no follow-up phone call asking if we were happy with the repairs, no accountability for this whole mess at all.

Excellent customer service, outstanding reputation, knowledgeable staff. Local owned and operated…read morefor 70 years. Five locations in the Great Lakes Bay Region.

I am AMAZED at the professionalism and good old "customer service" (that's very rare these days)…read morethat Tonya and Dustin (and his whole crew, Joe, George and Rick) demonstrated for our carpet installation. We have a large home with difficult nooks and crannies. We have two sets of stairs. We had an emergency family gathering at the last minute. This crew came out and worked from early morning until late in the evening. Tonya came to our house after work hours and helped design the perfect color scheme and found just the right carpet! I have very high standards for customer service as I'm old and remember when business owners really hustled to satisfy their customers. This experience was a very refreshing experience. Thank you Tonya, Dustin and crew!!!

Got carpet and vinyl flooring from them they did a great job!! They came out the same day to give…read moreestimate and installed fast!! Awesome job!!

Wonderful company to always do business with. They have continued to help my family over the years…read moresince the 1950s. Most recent I got beautiful black and white patterned waterproof tile for my new bathroom. Great selection! John my salesman and Dan Everett are always a pleasure to do business with every time. I comparison shopped and they were very affordable & QUALITY is top notch! I'm really happy So many options, and they have their own installers too!

From the owner: Everett Carpet & Flooring is a third-generation, family-owned luxury vinyl floor installation…read morecompany serving Midland, MI, since 1950. As a trusted luxury vinyl plank floor company, they offer LVP, hardwood, laminate, carpet, bamboo, and area rugs, backed by expert luxury vinyl floor installation services using only in-house installers, never outside contractors. Their showroom features hundreds of samples, and free in-home estimates are available. Visit their showroom today to find the perfect floor for your home.

Recommended to me by a friend. Returned my call promptly, was on time, my carpet looks outstanding…read more He's removed stains that previous cleaners did not. Very thorough and kind. Super reasonable price.

I requested a quote before Steve started to see if he thought he would be able to clean specific…read moreareas of the carpet. He did a wonderful job getting rid of grease stains left behind by a guest. He was fast and thorough. Definitely worth the fee. I would use Central Carpet Cleaning for the whole house in the future.

Very fast and professional. Tyler did an outstanding job on our kitchen floor.read more

From the owner: We are here to help and connect with as many people as possible. Helping improve the look of your…read morehome is an honor and we would love to help do that with any of your flooring needs. Manning flooring offers free, in home estimates. We specialize in vinyl, laminate, carpet and hardwood. Give us a call 24/7, no job to big or small.

Great job and very professional. Arrived at scheduled time. Careful of walls and furniture. Left…read morenothing behind except satisfaction.

We hired ProTech to clean and deodorize a carpeted landing and basement stairs. This space serves…read moreas the entry to our home from our garage and, as you can imagine, sees heavy, dirty, all-season foot traffic and is subject to all sorts of dirt, grime, and the like. We keep our litterbox in the basement, and after a litterbox mishap that occurred on the stairs, there was a lingering cat urine smell that we just couldn't shake after trying half a dozen products ourselves. ProTech was simple to schedule with, friendly and knowledgeable, super fast, and so much more affordable than the "big guys" in the carpet cleaning space. They left our carpet looking and smelling better than new! I cannot recommend them highly enough!