We had A.T. Frank refinish our wood floors in June of 2024. It was our entire first floor, so we…read morehad to empty the house of all of our belongings, our 3 dogs, our cat and our family. We opted to board the dogs and leave for vacation while they did the floors. When we left, we made sure that our home security system was working as it was connected to everything- cameras both inside and out, our thermostat, our water sensors, our smoke and fire alarms. Literally everything that anyone would need to feel comfortable leaving their house for 10 days. They asked us to set the thermostat at 70, which we did and I confirmed was still running when they arrived Monday morning. About 6 hours after the crew arrived, our entire system went dead. We were no longer able to access anything remotely nor did we have any camera footage. On Wednesday, the day the project was supposed to have been complete, they informed us that our house was too humid and the floors weren't drying. They were going to need a few more days. Which was fine, because we were out of town anyway. When we arrived home on Sunday, the first thing we did was try to troubleshoot the home security system and get everything back up. This is when we discovered that our entire system had been shut off via our breaker box. No, the fuses were not "blown", as they were not showing red. But rather the breakers for our wifi, security system and 1 additional circuit spanning half of our basement had simply been turned off. On top of that, our floors were not awesome. It literally looked as though we attempted this ourselves. We had left about 30 boards to choose from and asked them to replace two boards by the door that had been heavily damaged by water. They picked a board that was not a good color match and just called it good enough. No attempt was made to try to color match with stain, nor did they pick another board. In several corners, thick pools of stain were left to dry, leaving behind rough unfinished patches. There were several areas of uneven sanding, including one area where a bunch of wood splinters got caught in my sock. We contacted Pat at A.T. Frank and he sent the crew back out for "touch ups", which is not something we've ever experienced with a refinish of a wood floor. One man showed up, not to address the floor, but rather to explain why he was messing around in our electrical box. He needed a 240 volt plug and couldn't find one, so he took the entire panel off of our breaker box, unplugged our Air Conditioning unit and used that. His excuse for why our security system was flipped off was to tell my husband "you try putting that thing back on without flipping breakers and if you can, I'll give you $5". So even if we take him at his word that he did not intentionally disable our entire security system, he's negligent for not making sure that all of the breakers were in their original place. I guess we should all just be thankful that he didn't disable the new sump pump. This little excursion into our breaker box, without informing us or asking for permission, also explains why the project took longer than it was supposed to; they managed to break our AC unit in the process. To their credit, A.T. Frank sent an HVAC specialist immediately when alerted to the problem. By the time the crew came back out to do patch work on our floor we had already returned from our 10 day absence and had a house full of our pets and family. When I expressed my extreme annoyance at having to navigate 7 spots on our floor with everyone living here, Pat informed me that it was "just a minor inconvenience". He also said that pine floors were difficult to do- something he never once mentioned in the quote, nor in the preparation for this project. I asked him if these were professionals that should have known how to do a difficult job and he said yes, but offered nothing else. Essentially just a shrug. In all, they had to return 3 times for repairs, plus send a crew out to fix our AC. Our final communication with them was Pat sending us two emails with just an invoice attached- no body to the email, no follow-up phone call asking if we were happy with the repairs, no accountability for this whole mess at all.

Excellent customer service, outstanding reputation, knowledgeable staff. Local owned and operated…read morefor 70 years. Five locations in the Great Lakes Bay Region.

I am AMAZED at the professionalism and good old "customer service" (that's very rare these days)…read morethat Tonya and Dustin (and his whole crew, Joe, George and Rick) demonstrated for our carpet installation. We have a large home with difficult nooks and crannies. We have two sets of stairs. We had an emergency family gathering at the last minute. This crew came out and worked from early morning until late in the evening. Tonya came to our house after work hours and helped design the perfect color scheme and found just the right carpet! I have very high standards for customer service as I'm old and remember when business owners really hustled to satisfy their customers. This experience was a very refreshing experience. Thank you Tonya, Dustin and crew!!!

Got carpet and vinyl flooring from them they did a great job!! They came out the same day to give…read moreestimate and installed fast!! Awesome job!!

Very fast and professional. Tyler did an outstanding job on our kitchen floor.read more

From the owner: We are here to help and connect with as many people as possible. Helping improve the look of your…read morehome is an honor and we would love to help do that with any of your flooring needs. Manning flooring offers free, in home estimates. We specialize in vinyl, laminate, carpet and hardwood. Give us a call 24/7, no job to big or small.

Garage Floor Coating of Michigan did an amazing job on our garage floor it turned out perfect, I…read morehighly recommend them, they are very professional and explain everything before, during and after the job.

From the owner: We specialize in epoxy and polyurea-polyaspartic coatings, offering free estimates and top-grade…read morefloor solutions for retail, commercial, and residential clients. Our coatings are moisture, chemical, and stain-resistant, available in various colors and styles. Perfect for patios, walkways, driveways, kitchens, basements, and offices, as well as warehouses, restaurants, parking garages, and airplane hangars. Any season, any space, we've got you covered!

Called for a quote to update/remodel laundry room, came out, showed the area, took pictures, been 2…read moreweeks, not heard back from him. Sales person said quot 3-4 days, left a message, still nothing. Guess they are selective on what projects to work on, not mine.

Mike was unprofessional at all levels. The work performed was completely unacceptable. He…read morepressured me to make full payment before I could arrive on the jobsite (the next day). I notified Mike immediately upon reviewing the work that there were serious issues. Job was done and paid for 10 days ago, but Mike has been too busy to address any of the problems. Here a few of the problems Mike left me with: a. Excessive amount of paint left on my brand new floor, counter, hood vent b. Left painters on the wall in numerous places c. Failed to paint several places including: around outlets, behind blinds, kick plate in the kitchen, cabinets sides, and more. d. Not even paint used to cover doors and trims e. Paid extra for wall damage to be repaired. Numerous spot just painted over without being repaired.

These guys were awesome! Tonga was great and knowledgeable! She came out right away to measure and…read moregive me the estimate them had it installed in a short time!! Also checked with Home Depot but I had the carpet in before they even came out!!! The guys that came out to install were awesome! Todd did my kitchen floor he did a great job!! The guys that did the carpet were awesome too!! He made sure it was perfect!! Thanks so much!!

I love my new dining room table/chairs. Great quality at a fair price. Travis and Lincoln…read moredelivered and assembled the set with friendly and professional attitudes. I'll be back for my living room set.

A friend of mine bought a reclining chair with a motor after two years and It broke. she wanted to…read moreget it replaced she was willing to pay for a replacement motor. This business would not help her or work with her. She ended up having emergency EMS come to rescue her when it finally broke they were kind enough to take Tri-Cities furniture recliner and put it to the side of the road for her I would not recommend this their customer service is horrible

I had them install Mercier hardwood in my kitchen and family room in 2023. The installer was top…read morenotch. My floor still looks beautiful 2 years later. I am so pleased. Joe was very helpful. This wasn't cheap but well worth the expense.

Had hardwood laminate install by Karen's 2yrs ago... interlocking boards are breaking and…read moreseparating. After several attempts of contacting "kevin" the SMALL BUSINESS owner to try to remedy this, mind you we know the warranty has expired. We were told the product was discontinued...long story short we contacted the manufacturer of the floor product and were informed the product has not been discontinued but the locking style had been changed due to problems with installation. Guess what..the new locking style is not compatible with the last version,so any problems means THE WHOLE floor needs to be replaced, guess who's avoiding that. Was also told by the manufacturer that a professional floor REFERY WOULD NEED TO BE BROUGHT IN to find out what went bad. Basically we were told a non truth to avoid replacment