Pre-note: If you go on Google, you'll notice they have a five star rating. They somehow are able to have poor reviews removed. I've noticed this because they removed mine and there was another poor review removed as well that I've been monitoring!
I had a very unfortunate experience with this dealership. My deal included trading in my car and living out of state, it involved shipping. The dealership and I agreed on a trade in value for my car, however, they insisted on picking my car up first (separately), which concerned me in that I did not want them picking my car apart and then not wanting to give me what we agree upon. That's exactly what happened! They called me with this long list of little things (and as you read further into this, you may be shocked to know that one of their Issues with my car was that it had an oil leak! ) and wanted to give me less money for my car. What choice did I have at this point? My trade-in was all the way down in Florida and they waited two or three hours before my new car was supposed to be shipped to call me to insist on giving me less money for my trade. Another fascinating thing is that when I filled a Better Business Bureau complaint and they replied, they stated that they had all this work to do to my trade before they could sell it. They sold my car less than two weeks later after for 6 to $7000 more than they gave me for it! Considering what they said they had to do it, there was absolutely no way at least correctly, to be able to do that work in that time. Moreover,I know the person that bought the car and I tried to warn them. This buyer almost bought the car from me before I traded it into this dealership . We've been communicating all along.
As far as my new car, it has been a NIGHTMARE. First off, they said they would go through the car and service before delivery. They insisted, after I asked the salesman (Shannon) multiple times, they would change the oil, check all fluids "to spec", etc. In fact, I was told that it was in "predelivery" 3 days prior to shipping. This was not done AT ALL. In fact, the oil was black and it was very low. The dipstick didn't even have oil on it when I checked it. I ended up adding 2 quarts and then I finally saw some oil, which is what you will see in the picture I provided, The car had a 7 quart Kevco racing oil pan which called for 8 quarts total. The dipstick in the car was not calibrated to the pan. It was too long. The car had 4 quarts of oil in it. The filter was dated 2016. As I worked to correct that problem, some other issues the car had were as follows: the spark plugs were oil fouled and loose, the rear main oil seal had a severe leak, the transmission leaked, all four tires were at 19 PSI, and I came to learn that the hydraulic lifter for the intake valve for cylinder number 4 was not working. The engine was running 7 cylinders. I basically had to rebuild the entire top half of the engine.
They also said that they would give me all the original paperwork from the build on the car which they never gave me and when I try to reach out, they never returned my email or call.
In summary, they were not honest with me on multiple occasions and at times very rude to me over the phone. If it wasn't for the fact that the car I purchased from them was a dream car and that I was very emotionally charged, I wouldn't have given them five minutes of my time. However, I pushed through with blinders on because I really wanted this car.
It was clear that they did not care about me as a customer and have no pride in what they are handing over to someone. This car has cost me thousands to repair at this point. I paid full retail for this car and having to then put all this time and money into it with no restitution, is simply wrong. They should be ashamed of themselves for this. read more