Aaron, the salesman, came to our home to talk to us about putting a new roof on our home in August…read more2022. Boy did he have a sales pitch! Not only could he get our roof replaced, but he could get the insurance to cover our metal top pavillion (the dings in it that HE saw), the paint dings in our painted pathway from the patio to our swing, the firepit that had dings in it, etc., etc.
He told us that he was going to sell us the HIGHEST quality shingle! Not knowing much about shingles, we trusted every word that came out of Aaron's mouth. We DID have some doubt about his claims that he could get all that other stuff covered, but he said he could so we gave him the benefit of the doubt.
Well, long story short, Aaron sold us mostly a BILL of goods. He never spoke with our insurance company about anything BUT the roof and our firepit. We could live with that. BUT, AFTER we had paid IN FULL for the job, over $26,000, he told us that "that just wasn't going to work for him" (the balance of the bill that I wrote the check for which was over $16,000) and then he said that we "are making out like bandits"), because we were still due the recoverable depreciation which he had initially told us we would keep to use as we saw fit (which we are using half that we kept to do more work on our home). After all was said and done, about a month or so later, Aaron's boss called us for more money. Even though we had a "paid in full" invoice!! We eventually got sick of being bothered by Top Notch people, so we agreed to give them half of that RD that we had received to get them off of our backs.
Jump forward to after this last horrific hailstorm that we had...20 straight minutes of marble to quarter sized hail. It severely damaged our pavillion. It damaged our roof and gutters and leaf filters, among other things. So, we had other roofers to come out to take a look at the damage. We actually had four roofers come. Everyone of them told us that they noticed some nails sticking up from the shingles and other places that were already beginning to rust and advised us to keep an eye out for these areas. Two of them told us that these so called "HIGHEST QUALITY" shingles were not even close to being "HIGHEST" quality. As a matter of fact, what brought that conversation up with both of these roofers was when I told them that our neighbor's roof looked so much prettier and that he had told us the manufacturer of his roofing shingles was Tamko and the style was Titan. But when I did research on HIS shingles, the reviews were awful! Tamko Titan shingles are supposed to be the BEST shingle that Tamko makes. I ventured out to my garage and found the bundle of shingles still wrapped that the roofers had left behind when they installed my roof. Those were Tamko Heritage--a MUCH cheaper, less dense, thinner shingle than even the Tamko Titans. So TOP NOTCH DID NOT USE THE HIGHEST QUALITY SHINGLE ON OUR HOME AS AARON STATED WAS GOING TO BE USED!!! And apparently, the job was subpar if nails are already sticking out after only a month and a half on our roof. We have discouraged our neighbors from using Top Notch for the shear dishonesty that comes out of Aaron's mouth. But also, now, because of the poor workmanship. BEWARE OF TOP NOTCH ROOFERS in Fort Smith, AR!!!
