Don't expect good service, especially after signing.
I purchased a vehicle from Superior Mazda in the beginning of November. When I walked in for my scheduled appointment, I waited at the front desk for over 5 minutes while employees walked passed me, looking at me, but not asking if I needed help. After I got service the experience was great. Until I signed the paperwork, then it was the most difficult thing ever to get service. My car had an issue with the driver seatbelt when purchased. It was still under warranty so the dealership offered to drive the vehicle to Tulsa to have the service preformed and provide me with a loaner during that time. The day before it was scheduled, my daughter was diagnosed with COVID and we went on quarantine. I immediately informed my salesman, he said no problem, they'll take care of it when we were off quarantine and feeling better. This was 11/17. Messaged him again 11/30, no response. Again Dec 8th, no response. I then called into the dealership, and requested to speak with a manager. The guy that answered the phone took my info, said someone would call me back. A week later, after still not having my call returned, I reached out to the office in Fayetteville. The receptionist was very pleasant and attempted to contact each of the 3 managers in Bentonville. No one was available, she left messages with all three of them to call me back. No one did. On December 21st, I searched my email and found the Internet sales managers number in a thank you for purchasing email and called. FINALLY, she called me back. I was not impressed with her customer service skills, as she was very short with me as I was trying to explain the situation. Then she called me back multiple times asking what was wrong with the vehicle after I told her that the service dept there found it and it was on record. She did get and appointment set up for me to take me car to Tulsa. I arrived the morning of my appointment to drop my car off, met Sherri up front and she had no idea who I was or if my appointment had been verified. There wasn't a loaner ready, the salesman had a major attitude when she asked him to get one ready and I ended up being late to work after I was told I could drop off and the loaner would be ready to go that morning. So finally my car is fixed, I was informed the car would be ready for pick up at the dealership at 5. I am on my way from work and get a call a few minutes before letting me know they are still in Oklahoma because they did not leave early enough. Just after 7 that night my vehicle was delivered to my house. When I asked the salesman why he never responded to me, he said that his parents changed his phone plan so he wasn't getting messages. Why Superior doesn't supply phones is beyond me, and that didn't answer why management never called me back until Sherri. In addition to all this, the "detail" was a joke. They didn't vacuum the seats and left a pike pass sticker on the windshield after I asked specifically to have it removed.
Terrible experience, shop elsewhere! read more