I'm sad to be writing this follow up review to my review from a year ago. My topper did not hold…read moreup well, even after using their products I purchased. The hair became very dry and absolutely full of split ends and breakage. My daughter was sitting behind me one day and was shocked by all the split ends she saw on my topper. Lots of breakage 1/2 way down the hair shaft. I used a hair straightener on 350° once in a while after it became frizzy and always used the LA heat protectant. Very disappointed in the quality of hair for the amount of money spent. As far as Lauren Ashtyn's response to my first review, here is an email directly my sister-in-law (also a customer) sent me explaining the "tip request". Lauren replied that her stylists are well-paid, yet in the message she says they work on "full-commission". The stylist at the event will spend up to 1 hour on you. If you are spending $1200 for your topper, plus $265 for products, they are requesting (AT MINIMUM) a $219 - $366 tip. I find that outrageous! I do not even tip my regular hairdresser that much who cuts, colors & styles my hair in a 2-hr. appointment. Keep in mind that your $150 booking fee does not go towards the purchase of your topper and/or products. I'm on the hunt for a less expensive, finer quality hair topper that holds a curl and doesn't suffer from serious split end and breakage issues.

I've given this company a chance to help me out but they simply have THE absolute worst customer…read moreservice I've ever experienced. Went to their pop up event where they basically had 1 option for brunettes (solid black-too dark for me) Worked with a stylist who talked me into buying a lighter piece claiming I can just have it colored by my stylist. Btw, you have to pay for your piece and sign a waiver stating you are satisfied with your purchase BEFORE seeing the actual piece you would be getting, which in itself is already a red flag. I end up purchasing that topper. Once I get home and inspect it I see lots of breakage (they call it return hairs however the toppers hair looks more damaged than own damaged, dry hair) my stylist was surprised with the quality considering I just spent $850+ on it. Thankfully my stylist was able to match the color but unfortunately there is nothing that could be done about the quality of the hair and the apparent "damage/breakage" Please do your research! There are tons of other companies out there with comparable prices and amazing customer service. Don't be fooled by all the marketing you see pop up on Facebook or IG. I've emailed a few times and each time was given a short "you signed a waiver we can't help you response" and Lauren: no need to comment on this, just offer your ladies basic training on customer service and encourage some empathy. Typical response from their customer service: "Unfortunately there is nothing we can do because you signed the purchase form stating there are no refunds or exchanges and we cannot be held responsible if it is damaged once it leaves with you. I'm sorry but that is the policy and there are no exceptions" XOXO, THE LAUREN ASHTYN COLLECTION

I was looking for a new stylist, so I tried The Cut & Color Lounge. The experience was wonderful…read moreand BJ's costumer service exceeding my expectations. I will definitely be back.

I went and got a partial highlight with some lowlights and a cut last week. When I left the salon I…read morenoticed my color was stripey and uneven. I called them and they were super nice fitting me in the next day to fix it free of charge. When I left the next day I loved the color. However it wasent until I straightened it I saw she butchered my haircut. It was uneven and slanted. I will give someone a second chance any day, but once they need a third they've lost my business for good. I'm just not sure how she never noticed the cut was uneven by the second time I went to her. I had to pay another hair dresser to fix her mistake and she ended up having to cut an additional .5 in off my hair to make it even. I was very disappointed and will never be going back.

I give TODD BURNS 5 STARS! This was my first visit to the salon. I chose to go here after reading…read morereviews of Todd on other review sites. He's so awesome! He listened to me, gave his professional opinion & delivered an amazing cut & highlights! I found my go-to in Greenville, finally! Like I said, this was my first visit here, and upon arrival, I was not greeted or acknowledged by anyone for almost 10 minutes. The receptionist wasn't present, and the two female stylists in the salon had clients but didn't even acknowledge me. That gave me negative vibes instantly. Thankfully Todd was as amazing as he was to improve my mood.

I absolutely love this salon! It's not only spotless, but has such a cool vintage decor. Off road…read moreparking. Great products & prices. Vicki the stylist has great knowledge when it comes to color selection, and does an excellent job w naturally curly hair! I'm a happy, new customer!

Courteous and professional stylists. Very good styling and cutting at an affordable price in a…read morepleasant atmosphere. I highly recommend.

I have been to the salon 3 times. It is lovely inside and everyone is so nice. The last time I got…read morea keratin treatment and my hair is now ruined. I went back to see the hair stylist and she said she did not know what I was talking about. I felt like I was gas-lit and after a $350 plus tip experience I will not be going back. I have had my this treatment at other salons many times with no issues.

My daughter and I where so blessed to book with Ashley today. She is amazing and for someone who is…read morevery picky when it comes to my hair that is saying a lot. Both my daughter and I have thick wavy hair and not everyone can cut it. We have found our stylist and could not be more pleased!!

Great service and vibe! Knowledgeable and skilled! Head…read moreshave and beard trim. Appointment is recommended.

From the owner: We specialize in giving the best services of beauty and atmosphere here at cloud 9! We want you to…read morenot only look good but feel even better when you leave!