This is a great location! Lots of parking and many restaurants & a Safeway. As for the service, ask for Jessica! She is sweet, takes her time, and is a perfectionist. She colored & cut my hair. When it was time for shampoo, gave me a scalp massage that was really relaxing. Then, put a nice damp warm towel on my face that felt great. And the color she mixed for me was a chocolate brown, and it looks wonderful. Even other stylists stop to compliment her work. Highly recommend Jessica! read more

Supercuts - Hair Salons Near Me - SANTA CLARA, California

This was the best haircut ever gotten. It only took me five minutes to get in in 10 minutes to get out super quick super easy. I'll get this. A five stars will come here again. My child would love this. My wife would love it too. Is it the best supercar I've ever been to you should go here. read more

Supercuts - Haircut - Hair Salons Near Me - SANTA CLARA, California

What is the point of the online reservation system seriously? I walked in at 9:02 for a 905 appointment. They tell me to sign the sheet. I do. There's a couple of walk-ins ahead of me. I figured I would get picked up first because I booked online. Nope they take every walk-in in front of me, then when it's finally my turn at 9:30, after all the walk-ins are done, they take somebody else who had a 930 slot booked online too. what's the point? read more

I put my name down on their online reservation system and waited 2 hours til my 'appointment'. I get to the store at my reservation time and they told me i would have to wait another hour because there were a lot of walk in guests who showed up before me. What is the point of a reservation system? I would have walked in 2 hours ago and just waited the normal amount of time instead of 3 hours total. read more

Our family is a regular customer of supercut for a long time. When we met Caitlin before, we have trust her and confidently handle in fixing our haircut. Caitlin is the best!!! My son and my wife are always satisfied with Caitlin's service! read more

Caitlyn is the best and always treats us well. She knows what we need without having to repeat ourselves and always has great suggestions

Its been a year and I have been contacted by the people who run that Supercuts. They understood their mistake and given the opportunity have worked to fix the issue. I have given them another try and the only issue I have is the place is very busy on the weekends and the waiting area is a little cramped. I've never had a really bad haircut from the women and the men seemed to care more about what I ask for. My wife now enjoys going to the place too since her old salon retired. read more

Best haircut in years. I walked in around 4:45p and waited less than five minutes. I noticed their professionalism and appreciated the clear communication. The cut was quick and exactly right. Maybe worth driving from Mtn View next time too. read more

Made a reservation today for 4:30pm and was able to start getting my haircut around 4:40pm. I was out the door around 5:00pm. If you live around the area and it is convenient then this is the place for you. If you are a guy and just want a simple haircut, this is the place for you. Of course there is a negative stigma with Supercuts and other cheap chain hair salons, but you need to take it at face value. If you want a barbershop with the best atmosphere and amenities or want a super detailed cut where you can have personal conversations with your barber. Then this is not the place. Go somewhere else and pay double or triple the price. You need to remember that this is a Supercuts and they do the job. I am happy with my simple haircut, and I am glad that I was in and out very quickly. It also helped that I bought the 100 dollar gift card in the past, this allows me to save 20%! I will be coming here in the future since it is convenient and I get a simple guy haircut. read more

I asked for a trim. 2". The hairdresser took 4"+ off plus it's super uneven. I'll never go back!

Didn't take reservations but made me wait 45 mins and gave preferential treatment to others. In fact skipped me and gave me some odd reason to make me wait even longer. Sad, and disappointed. Don't buy their coupons. read more

The place was clean and looked well maintained. I got my haircut right on time. The stylist was friendly and did a great job for not too much money. Do make an online reservation. Sometimes everyone wants a haircut at exactly the same time. read more

I love this place. Ignore all the bad reviews. I have come in to see Caitlin for over 5 years. Her attention to detail and excellent customer service are next to none. She will cut your hair perfectly every time. This place is clean and friendly. I highly recommend this particular Supercuts. read more

I am pretty particular about how I have my hair cut and I have it done about every two weeks. It took me a while to find a stylist who does my hair just the way I like it and Caitlin is the best! She has been here for the most past of last 5 years and has been cutting hair far longer than that. She does a fantastic job every time! She is always friendly, happily greets her customers and listens to exactly how they want their hair cut. I highly recommend her at this Rivermark Supercuts! read more

I will not recommend this store to anyone. I went there today for haircut. I showed them a picture for reference (Those employees somehow don't understand english). Woman who was cutting my hair was very rude. I asked her why she is talking rudely and she said it's a bad day for her (why talk rudely then). She cut my hair very short than I asked for and when I questioned her about that, she said because she accidently cut some hair short and covered it cutting remaining hair short (ridiculous). Also, she was cutting hair so harshly that once or twice her scissor hurt my head. Plz don't go to this store. They'll ruin your hair. Edit: I went home and checked backside of my head. It was looking messy. I had to trim it by myself to make it look better. I've attached photo of how it looked post haircut. read more

Supercuts - receipt - Hair Salons Near Me - SANTA CLARA, California

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If you are heading to Supercuts Rivermark Plaza. I would highly recommend CAITLIN NHU DANG for a great customer service and an amazing haircut. My Mom is super finicky about 2 things- one, her tea and second her haircut but Caitlin exceeded the expectations and my Mom was super happy after Caitlin's service. For me, I came to Caitlin after a terrible terrible haircut which she fixed it very smoothly! She listened to my hair style expectation and she delivered it more than I had expected. It is thanks to her that after ages I have liked my hair style. I and my Mom are so happy with her haircut skills that I will definitely come to her no matter where i'm. Go to Caitlin, y'all will thank me later!! read more

Jessica is the best and my go to! I always go to her because she knows how to cut and layer my thick Asian hair nicely. I've never been disappointed with her and she's so friendly too. Everyone is pretty nice there I've always had a good experience. 1st time getting haircut during covid and it was great. They make sure you feel safe during these hard times. You check in online and wait outside. They check temperatures, sanitize all the seats and tools in between customers, plenty of distance in between, masks required, the capes are pulled out of clean bags, etc. read more

Last 2 times I have had an appointment at this location it took over 20 minutes after the appointment time to be put in a chair. What is the point of having an appointment if it takes that long to be helped??? read more

I have been coming here regularly for hair color and haircut. I have had a good experience until my last visit about 2 months ago when the hairstylist was very rude in a weird way. She was not the stylist I typically work with but it left me with such a bad impression of this place that I'm not planning to return. read more

Got a haircut here in the weekends. Went there by appointment, sometimes wait times can be 10-15 mins around 11am-1pm. So be prepared, and there's so much in the rivermark plaza that you can easily spend that time. Irene, did a wonderful job, and gave a perfect haircut. She asked the preferences and always confirmed with me, about the hair length or styling before anything. It really felt that these guys here, actually do care about your preferences. But, always know your hair well, the hair length you want to keep, and consult first if in doubt before getting the haircut. read more

Lily is the one to go to for long, thick hair. She takes her time and really shows quality in her skill. 4 stars only bcuz others have butchered my hair there. read more

Hey that's cool you know when you get like your hair looked at touched with a comb and charge $57 it's pretty neat glad I paid for that

I decided to try out Supercuts after many years. I was shocked! Everything is an add on cost. Shampoo $5 eh sure but then to get a blow dry $15 and to "style" an additional $40 on top of a $28 haircut. Are you kidding me?!?! I got a shampoo a cut (which was like 2 mins) and then the blow dry and they didn't even actually fully dry my hair! I will not be seeking out services from super cuts again, it's not worth it. read more

The lady at the desk put the thermometer in the sun and was checking with the same one. She checked my temperature twice. First time was 101F and she asked me to wait in the shade few minutes later when she checked it showed 103F. She was suggesting me to go sit in AC and then come back. I later went to Other super cuts at holger dr and she checked me in Fine. Request you to put the thermometer at the right place or see if your thermometer is even working and DON'T SCARE YOUR CUSTOMERS!!! read more

The staff at this location is extremely unprofessional. I called in and made an appointment for 4.30 pm. I specifically mentioned that I have a 1 month at home and I have to be back positively by 5 pm. They said no issues and that as soon as I reach, I will get my hair cut at 4.30 pm. When I reach there, the receptionist was like " oh we don't know when we can get to you as there are people I front of you ".. is that for real !!? What is the use of making appointments of you can't keep it ? I had to go back without a haircut. It's a sham and stay away from this location. Super unprofessional. I gave it one star, because that's the lowest I could give. read more

Finding a place that knows how to do a scissor cut seems to be nearly impossible in this area. The only good part of this place is when I push, they will usually be willing to do one. Not exactly a glowing commentary, but considering almost every other barber I've tried in this area flat out refuse to do a scissor cut, insisting they can only cut hair with a trimmer and guide, not even knowing how to do comb over trimmer style, it is still a step up. I wear my hair in a standard side part with no fade, shave or anything like that, and need to explain to them almost every time how to perform such a cut. I don't even suggest that they trim my beard, because I'm afraid of the damage they'd do to an actually trimmed beard. It's a $7 hair cut that costs $20, but it's less wrong than most of the local competitors I've tried. read more

This place is great if you want to punish your child. I brought my son in and he was very excited. They cut his hair very rough and finished within 5 minutes, it looks like garbage. read more

Best haircut in a very long time. Very friendly and professional. Will be my go to shop from now on.

So I got overly ambitious and decided to cut S's hair. And he was nice enough and brave enough for me to take the clippers to his head... Yes... when I was done, it looked like something mauled him. A quick trip to Supercuts and his usual lady, Tracy cleaned up whatever I did not hack off and gave him an amazing haircut. *Sigh* I should really leave the clippers alone.... read more

My bangs were not going to see my stylist for another three weeks and desperate times call for desperate measures. The salon in Rivermark had closed which by default left me with two options: 1. suck it up and wait 2. try out super cuts and pray for the best I went with option two.... Pleasant staff, no wait time and the bang trim took 3 minutes tops. Slightly uneven but not enough to drive me nuts.. To her credit, the woman cut my bangs to the length I wanted them (out of my eyes, but still long enough to where if they were uneven my stylist back home could fix them). For 9.95 it was worth being able to see and not looking like a total grunge kid from the 90s. read more

Came here to have my little one's 1st haircut - (they don't shave the head (from FDA rules) but will trim off as much as possible with their trimmers). We came 1st thing in the morning' the lady who trimmed off all his hair was very gentle and patient. Baby sits in parents lap and done. The Lady was sweet, she said "If baby starts crying we can stop in between and continue no need to rush!" This was very sweet for a mom to hear. But I'm sure coming here when they just open helped; otherwise this place gets super busy. They even offer a plastic bag and little award certificate for baby's first haircut...so you can keep the hair if you want. Little one will be coming back here for next haircut. read more

The ONLY reason I am leaving a review is because of the new Stylist Katlyn. Katlyn started about 6 weeks ago and I just happen to end up with her one day when I dropped in for a quick haircut. The last 3 haircuts have been outstanding! She listens and asks questions in an effort to get your haircut right. I reccomend the Tea Tree service as well with her. Let's be honest, Supercuts in general is a crapshoot for a good haircut. That said, when you find someone good it's a bonus. read more

When I lived in SJ, I had my haircut here for 3 years. Thuy is the lady to see. Any of the ladies are actually very friendly, but I guess Thuy was the most frequent person I had my hair cut by. The place is in a great area and because it's a SuperCuts chain, the prices are consistently low, compared to other salons. And since I'm a guy, I don't really need all that fancy stuff. Most of the ladies there can also work with a razor to texturize hair so that's a plus, and it doesn't cost extra. Nor does it take much longer because I'm usually in and out in 30-45 minutes. It does pay to call ahead though. Since it's a busy shopping center, there are lots of walk-ins. If you have Asian hair, since most of these ladies are Asian, it should be a great place for guys and girls alike. If you have a specific style you want, bring a picture. I give this place a 4 for the cost and the quality. Sure you could pay double or triple, but I don't think that's worth the difference in quality. That is a personal statement and relative to my hair style. They're courteous and quick. What more does a guy need? read more

TLDR : have only had great haircuts for four years here! The negative reviews on here are BS. Irene is great! seriously don't get all the negative reviews on here. Been coming here since I moved to the local area. I've walked away each time extremely happy with my haircuts. It's a Supercuts so it gets busy. Esp one in a busy shopping center. Waiting 15 mins is normal for a busy weekend day. Just call ahead and you'll wait less. My go-to is Irene bc she is quick and precise - plus she is super nice. I try to tip well and at this point, she knows without asking me. I just sit down and we go. It's awesome. When Irene is not available, every stylist has been equally skilled - they just don't know my preferences yet. Highly recommend staying with one stylist the first few times. The whole crew is Vietnamese women so they know how to cut Asian hair really well. There is one dude Jason who I've had a few times and he is also very skilled. For men's haircuts they are all very solid. My quarantine self haircuts are just insanely bad so I'm really hoping this location opens back up soon. If owner or staff are reading this - pls message me and let me know when you guys will be back! Thank u read more

Be prepared to wait for quite some time almost all days of the week. On weekend the wait time is really high. This Supercuts is located in the Rivermark plaza near the Safeway. I have been a couple of times here. This seems to be quite a busy location and the wait time is typically around 20-30 minutes. Also I am quite disappointed with the final result of my haircut. I have tried two different stylists on two different occasions and on both the occasions the haircut length was way shorted than I instructed/asked for. And unlike a bad experience in a restaurant, you can't get your hair back (compare with sending your food back). So maybe from next time I will try a different place. I waited for two visits before posting this so that the review doesn't look like a knee-jerk reaction from a singular visit. read more

Called on Saturday to see if I could come in for hair wash and blow dry. A lady told me: "we are too busy, no time for that service." Wow! Really??? If u don't want to do it, then just politely say that u don't have spot available. I pay for the service, not getting it for free, don't make it sounds like I am bothering you. Wont come back here again. read more

Where is Cody? Inquiring minds need to know. I liked the other guy's (Dane?) work also. Unfortunately I put my kids name on the list for him and when my family arrived he was working on another client and took like 40 mins to complete that. We waited and ended up having one kid go to another stylist and the other went to him. I was willing to give him another chance because I witnessed his work on several occasions and it was very good, and he apologized. However, he is no longer there either. I went to the Super Cuts on Holger partially because I was hoping to find them lol. No such luck. Without Cody this is just a dusty, outdated location with bad parking. I will just go to the other location to get my little kids a decent haircut until I find something else. read more

Super Service....! This place deserves a much higher rating on Yelp. I was in two minds before going for a haircut after reading the reviews here but it was a great experience for me. Hong did my haircut and beared trim. She seemed extremely professional and understood my requirements in one go. I love the end result..! I just walked in to the salon without a prior appointment and luckily did not have to wait. I was done in 20 minutes. Superb service and a great experience. This is my 'go to' saloon now and I highly recommend Hong. read more

Great place I take my kids here all the time for their haircuts. The people are friendly & nice. They listen to what you want & take their time in achieving the look. All the stylists are well groomed themselves & dress nicely. Nothing worse then going to a hair salon & the hair stylist can't make an effort to look presentable & professional. They are busy on the weekends so I try to get in here on weekday afternoons when there is less traffic. I highly recommend this place. read more

Supercuts - Hair Salons Near Me - SANTA CLARA, California

Took my 9 month old here. I called 1st and they said yes to baby haircut if he cooperates. The baby didnt fuss at all but the lady spent a total of 3 min on cutting, NOT an exaggeration! Didnt make an honest attempt at a cut. If you attempt and the baby moves at least I can see that you tried. If you dont have the skills or confidence, then don't accept the job. How do you open your mouth to ask for the full charge $20 after 3min? SO WRONG. Also completely inappropriate clothing. Cleavage and mini skirt with a slit. My husband (holding the baby) tried to look away as she leaned in to cut. Awkward. Management needs to clarify what's unacceptable at work. read more