I am appalled by the service I received at your establishment today; Super Cuts in Trinity. I called to make my 15 year old son and 13 year old daughter an appointment. On the phone I explained that my son had an Afro and extremely tight curls on his head. As I knew it would require time to cut. Once I arrived at this appointment there was no mention of any concerns. The hair dresser combed with a fine comb my sons Afro. Which as anyone who has experienced coarseness of bi-racial hair knows this would take forever. The hair dresser did my sons hair. It took roughly 1 hour and 5/10mins. I knew the hair dresser took her time and tried to make sure he was happy so I tipped her $20 as for her extra time but upon payment another hairdresser by the name of Kelly told me that payment was now over twice the amount of the original pricing. When questioned I was told that my sons hair took longer than the time that YOU allocated for haircuts. I was told that I never notified your location that my son hair was as you put it "matted"; which is a result of this bi-racial heritage. I can only see this as a racial injustice. If my son had smooth hair as a white man he would only be charged the $19 but as he does not he is charged $45 plus a $20 tip for his haircut.
There were no signs stating that my son would be subjected to higher fees because of this unwritten policy nor was I asked when I gave the information more about his hair type. I can only feel that this is NOT on the responsibility of me but of the PROFESSIONAL HAIRSTYLEST to inquire about this when I mentioned that my son's hair was an Afro and was tightly curled. As I am not a professional in this field I did not think this would be important nor was I notified about the increase upon arrival. If I had known that my son would have been targeted by your company and made to feel ashamed as you gossiped amongst your colleagues and on the phone about it. I would have taken my money and went to a REAL professional that does not charge based on the racial genetics of his hair but rather on the haircut itself. When I brought him in there was no talk of increased payment until AFTER the haircut had occurred.
I find this ridiculous. My son is already shy and was made to feel embarrassed by your location and for that I am absolutely regretful that I took him here and heartbroken that he had to experience this. My son should not be made to feel like he did something wrong and has now cost more money because of something he is born with and cannot control. My son should not be subjected to listen as you ramble among your colleagues about his hair and made to feel awkward.
I feel wronged by your company today but more importantly I feel your company wronged my son today. I will never bring my business here again and will disclose this unwritten policy to anyone I know that is thinking of coming here. Discrimination is unfair treatment to an individual based on some sort of characteristic they hold. I absolutely feel discriminated against super cuts of Moncton today. I would in the future like you to be very open that your haircuts are only $19 for those that qualify based on your standards. read more