Hair stylists are good, but unfortunately the appointments are the big issue here. They need a new person to attend their front desk and take phone calls. My husband had an appointment for Tuesday at 10:40am. He got a call on the day of, Tuesday, around 10am that they need to reschedule as the stylist couldn't come in that day. Now we got a new appointment for the following Friday at 10am. We showed up at 9:30am of Friday to make sure that his appointment is there, and found out that they can't find him in their calendar. The lady in front desk says "I don't see your name" and I knew the screwed up.... again! This is not the first time they "lost" his appointment. We just let it go as a mistake and gave them a second chance as he liked a particular hair stylist here. But yet again? Nope. We'll go to another place. read more

Talk about Stepping up Make an appointment Otherwise they probably will Not see you. Guaranteed. So don't try to squeeze. Needed a touch up on a previously poorly cut haircut that my stylist managed, corrected, smoothed out and solved with improved transitions, style and overall finish. Just saying the previous haircut that she corrected, ROYALLY SUCKED!!! So thanks SUPERCUTS for coming through and making the magic happen. Smiles on peoples faces is a true gift. Congratulations. Yahoo! read more

Supercuts - Banner storefront - Hair Salons Near Me - KAILUA KONA, Hawaii

Quick and easy and they held my appointment- this is a very busy shop in a strip mall- in and out in 30 min for a men's cut without issue

Trash. Walked in, asked about walk ins and was told that I can get an appointment late into the afternoon. Two stylists were working, one was cutting a guys hair and the other was doing nothing. How hard is it to take the business and work for 10 min to cut the side of a head? This place is great at turning away a sale. On to another barber shop. read more

6/14/2021: Yup~Gotta buzz the back of my head continuing wearing my mask! Might as well get everything done on my "Honey Do" list, since I rode the Hele-On Bus from Waikoloa at 8:17 AM and must return to Waikoloa via the Kailua-Kona Courthouse Bus Stop at 1:45 PM! Get 'em all "Honey Dos" done-DATS RIKE!!!! Anyway, I had to wait an hour due to the Hairstylists had previous clients booked until they had an opening around 11:20 AM so, I went shopping at Ross for replacing the "stolen items" pilfered from my suitcase . . . Sigh~Ho-hum! Upon arrival at my "buzz my head" appointment, I requested a ZERO buzz cut for the back of my head in order, accommodating the Axsyon mask sewn with heavy-duty Velcro I bought from Amazon; if I didn't buzz cut the back of my head, the Velcro would mercilessly yank my hair! OUCH!!!! The buzz cut took no less than five minutes which was cool. Now, I'm starving~Off I go to Panda Express which is practically steps away from Supercuts! read more

Supercuts - 6/4/2021: Yup~Gotta buzz the back of my head continuing wearing my mask! - Hair Salons Near Me - KAILUA KONA, Hawaii

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Rochelle is the best hair dresser on the island. Go see her now. She'll be scooped up by a high end salon before you know it. She did my wash and blow out w curl. I gave her a $20 tip because.....wow!!!!!! read more

Supercuts - Good job w my bangs!!!! - Hair Salons Near Me - KAILUA KONA, Hawaii

Went in at 4:50 PM yesterday (a Monday) to get my hair cut, and the hours on the door say they close at 7 PM on Mondays. When I walked in, there were 2 customers currently sitting in the chairs, as in not waiting on the couch. As in they were being helped. No one waiting on the couches/benches inside. 3 employees total, two of which were working and one of which was standing around talking story behind the register with her back to the register and door. When she heard the door close (no bell/tone btw) behind me, it alerted her someone was there and she turned and asked if I had an appointment. I said no, because I didn't and they didn't seem busy. She said they were "booked solid" until close. Let me say that again: The older, graying white lady that worked there said they were "booked solid until close". Remember that, I'll get back to it. As I said, there were zero people waiting in the waiting area or on the couches/benches or anywhere else inside. 2 employees working, and the old hag that told me they were "booked solid" was just standing around talking. Yeah, real busy. Hopping. Jumping even. LEAPING. So busy she was standing around when I needed about a 5-10 minute buzz-and-go, no shampoo or anything. OK. So I said I'd go somewhere else and when I got to Walmart (my next errand) I got to thinking about how dead it was in there, yet supposedly they were "booked solid until close". Remember I said I was gonna get back to that? Yeah, here it is: I checked the Supercuts app for this location (the only one in Kona now by the way) and took a look at the wait time. If they were "booked solid until close" why did the wait time literally say 0 minutes?! I even booked an appointment and went in and actually got my hair cut, but I had to do it in the most roundabout, messed up way possible. I know they can do walk-ins too, I've seen and done it before. Don't lie to your customers if you want to keep them. Speaking of, I won't ever be back now. I don't appreciate being lied to and treated like garbage simply because my hair got a bit longer than I meant it to, thus making me look a tiny bit more scruffy than you wanted to deal with right before going home. I didn't see her when I returned, by the way, so I'm guessing her shift ended at 5 because my appointment was at 5:20 (hence how I knew what time it was when I got there, it was 4:59 when I booked the appointment in the Walmart parking lot). I get wanting to go home early/on time, but you don't lie to customers to do so. I know I never have. The price is a bit high too, I paid over $30 for a simple buzzed fade with no shampoo or any other extras or bells and whistles, just a simple cut. Wasn't even offered a hot towel or anything else and that was $30? I dunno, just seems a bit pricey to me. At least this time they did a good job, nothing I had to fix when I got home for once. read more

Bobbi is a sweetheart! She not only cut my hair, but she did my fiancée's half up half down hairstyle in under 2 hours. Just in time for our engagement photos later that day. We both were so happy with our hairstyles. She's a great conversationalist, professional and works fast. When we are back in Kona, we would love to come say hi again. Thank you for helping us look and feel great that day. read more

Supercuts - Hair cut and hairstyle from Bobbi! We loved it - Hair Salons Near Me - KAILUA KONA, Hawaii

I had booked an appointment for a cut and color. I was told on the phone it would take two hours. When I went in I was told they didn't have time. And I was told instead of making another appointment like I asked, I would be called if anyone wanted to do the color for me. I was very much let down. read more

Horrible experience. Took son in there to get his haircut. At the end he asked the lady to do more of a fade on his sides and she told him no-he needs to know what he wants when he comes in. He did not like the haircut. I asked her if she can fix his hair since the sides are not what he wanted and she said nope. I get that they might be short staffed but we called ahead for an appointment. She is in the customer service business.. if you don't like it, then do something else. read more

I just wanted a nice haircut. Lanihau Supercuts wasn't too bad. But now only got Kona Commons. Most I needed was a trim. Had a bad experience before Covid with one of the stylists. Told her I needed a trim but leave the front and sides longer and didn't want it cut short. She proceeded to cut and cut and it was getting shorter and shorter. She said "That's how they taught me to cut in in school ". She was so rude!! Took me a couple of months to grow it back out. This time I figured they had new stylists and decided to try again. When I explained what I wanted in a haircut she was rude and kept telling me how SHE could cut my hair. It is quite possible this was the same woman from before Covid. I will never go back and will never recommend this place to anyone. By the way, I feel sorry for the guy before me. He looked like he had "rat bites" on the back of his head. read more

The stylist was good. Nice guy. Eddie O. The lesser stars are for the price not matching what is on their website. Website says $25. Haircut was $38. Management could correct that in a couple of minutes. It's lazy not to have it correct. read more

Drove in for a cut while visiting the Island. I have a military type cut. After signing in and waiting I was told the price increases if you want a "skin fade". I left. $45 is too much for a military cut. I didn't realize Supercuts allowed for rigging prices based on style. What's easier than a military cut... read more

Yesterday was my birthday, so it was annual ME day celebration. Part of this year's festivities was to go get a trim. I'm always leery about getting a haircut cuz I'm not a hair person to begin with & I happen to be currently rocking a semi-inverted bob. Wayna (I'm sure I messed this spelling up-sorry!!) was fantastic!! SUPER friendly & sweet. She told me upfront that she wasn't sure if she could do what I need since inverted bobs are kinda hard to do and I truly appreciated her honesty (I hate YES ppl). I showed her some pics & explained what I wanted and she was able to deliver! I'm so thrilled with the results. I think I just found my new go-to stylist, even though it means driving from Hilo to see her. She's typically at the other Kona location but she was filling in yesterday at Kona Commons. I'm so lucky I found her. Thanks Wayna! You made my day! read more

Well though my haircut was fine, paying $30 for a men's haircut without any kind of senior discount is rather ridiculous! (10 minutes) There's no mention of a covid-19 surcharge of $4.00 which should be stated on a sign up front! I hope you read this and start posting prices and surcharges until that happens I will not be back! read more

I went by early this afternoon seeking a basic cut. I didn't make it through the door as there was a sign posted that they were not accepting walk-ins at that time. I went back a few hours later only to find the sign still posted. I went home, then tried to call on the phone at a later time . There was no answer. ‍ read more

Yoon, have been trimming my hair for about 18 months she does a great job very friendly, talkative and a good attitude always smiling.

I just finished my review of the other Supercuts here in Kona (Lanihau), so here is my review of this location (Kona Commons). When I don't have the time or flexibility to see my preferred barber (s/o to Bosscutz- go see him), I come to Supercuts because they are always open and usually have good walk in times. This Supercuts used to be my preferred location as it was less crowded as the Lanihau branch. However, the last 3 or 4 cuts I've tried to get, I call and ask about the wait, and often get "2 hours" as a response. Even before that, it seems when I did go in, that branch is always short handed. Supercuts has an app/website that supposedly allows you to make appointments and also check in online, so you are already on the list when you get there. I tried doing this once, and when I got there, one of the employees told another one to completely ignore online bookings, and only acknowledge walk ins. It's a shame the service has been not so good the last year or two, as I really like almost all of the stylists there. They are really cool and do a good job. I like the service and convenience of Lanihau Supercuts better, but the stylists and skill at Kona Commons better. read more

Made an appointment for the next day. Showed up 5 minutes early and was taken right in with Dustin. He asked me what I wanted and after I told him, he cut it perfectly. Totally satisfied. read more

Well that couldn't have gone worse. First I was skipped over after making an appointment like you're supposed to for a lady that just walked in. She was taken up by probably the better hairstylist. So I sat there and 20 min later a lady wanders out of the back and calls me over finally. I went in with a picture and specific details of what I wanted. The girl ignored that completely and cut it ridiculously shorter than I asked. I take a lot of pride in my hair and have grown it out for a long time and she ruined it so fast. I said nothing to her cause I'm too polite but I felt she should've paid me for the haircut. Supercuts just sucks and hires people that don't put effort into the job. I'd rather pay more to have someone who actually does what I ask. Anyway won't be back read more

Terrible barber, I come over here expecting some good cut but just like any barber, this one suck as well

My stylist Aisha, spelling may be wrong, was so attentive and kind. My haircut is amazing! Thank you for being amazing yesterday^_^

AVOID!!! Boyfriend has been coming here since they opened in Kona commons. It was good when there were good hairstylist, but all the good ones quit. We ALWAYS call right when they open so we can make the appointment for the time we want, instead of walking in and having a half an hour or more wait. Several times we've came in at our appointment time and have been told our name isn't on the books!! So someone's not doing their job apparently. Also several times when they actual had my boyfriends name down he's had to wait an hour PAST his appointment time. No explanation or apology. This last time my boyfriend went to get his hair cut was the last straw and we will never be returning to this awful place. He made an appointment(like always), got there at his appointment time and the stylist called him to get his hair cut. The manager cut in and said that another customer was waiting longer and to take him first and that my boyfriends name wasn't on the books . (Even though he made the appointment hours ago) so he waited thinking he would be called next, but NO- 2 other walk ins were taken before him! He walked out obviously. Called a little later and talked to ALYSSA who was the one who apparently "took his name down" - but obviously didn't- if that isn't clear enough already- and she said she was sorry. Right. *eye roll* They don't care about customers in general, even if you've been coming for years and tip $20 on top of the $20 hair cut. read more

Made an appointment twice and when I showed up was told it would be over an hour wait. Totally unacceptable. Will never go there again.

Bobbi is the best. My husband, daughter and I have been going to her for years for cuts and color and we have friends we have referred who continue to go. All the staff is extremely pleasant, salon is clean, and have no fear of covid as they have a strict protocol they follow. They even have the rules posted at counter as well as the surcharge for it clearly marked. Great selection of product and advice on which one is best. read more

I come from Oahu west side so if you know the boys will always look for the best in Fades and line ups just to looking fresh and fly. Today i called around trying to find a spot here on Big Island due to work being here for the next few months in kona so i needed to find that place that i can get a fade. Most of the locations i called were all booked by appointments only not much of walk-ins available. I finally bit the bullet and called kona commons supercuts i spoke with the lady on the phone asking if they do fades she said all stylist/ barder specializes on fades in my mind im thinking otherwise. While on the phone speaking with her i asked no no do you have someone that know what they are doing? Like top of the best??. She said yes we do her name is Hiwa. I said perfect do she have any openings for today? She places me on hold. Now at this point im thinking how good is supercuts nowadays i gew up getting back yard cuts from my boys now they run their own shop i had a bad experience once with supercuts before but its hard to maintain cuts while working on another island. Lady comes back on the phone tell me she has an open spot at 440pm its 11am and im in desperate need for a fade so i take that spot. I get down to Supercuts still hesitant regarding the name brand of business well its supercuts i walk in and immediately get welcomed from all 3 stylist the person who was closest walked up and asked if i had an appointment i said yes 440pm with Hiwa she tell me she's just about finish with her appointment if i could have a seat. As im waiting for my turn it looks like they are movin in or out not sure the stylist finishes with her services cleans up her station and calls me over. My heart is racing cause like i said this place is Supercuts i sat down and she greeted me with a smile in her consultation i observed that the way she speaks were clear and she understood what i wanted stylist station was clean the set up blowed my mind but all in all 1 of the BEST FADES I GOT IN SUPERCUTS this chic new exactly what I wanted delivered on point and made me feel good to know that she not only delivered but she stands up to the passion of her work as well for the upcoming of supercuts Barbers and Stylist all the boxes was the close down of her other salon. All in all i will be returning to her just to keeping my fades fresh and clean while working on big island. This fade made me feel 10x better knowing that a place like this do exist. Thank you Hiwa and your team at Kona Commons location Awesome service read more

Shelly & Ida were accommodating when we came in within 30 minutes of closing, very friendly and welcoming. We got great haircuts and we hope to be back on our next visit to the island! read more

I went in for a trim... After 8 months of growing out a lob I needed my third "growing my hair out" trim- usually about 1/4in at most. I discussed this with my stylist and we agreed on my need for beach waves. Not wanting to pay $50 for a dusting I figured supercuts would be fine- what could go wrong? Well, after cutting completely against my original cut which I asked him to follow the "stylist" asked if I wanted layers and I said "uhhh sort of. not short ones because my hair gets stringy" He gave me blunt layers that are 3in shorter than the length of my hair! 3 inches of growth lost over half the bulk of my hair! so much for growing my hair out. The layers and cut in general are uneven, blunt and hastily done. The layers are just wrong, the drastic length, the thickness of hair used and the over all length compared to my face, everything about this cut looks awful. Unfortunately, I couldn't see just how bad the damage was when I left because my hair was still wet. Instead I drove back to the salon later for a refund. I don't know why or what my guy was thinking when he was cutting my hair but it certainly wasn't about what I had clearly asked for and obviously it had nothing to do with my face shape, hair texture or literally anything else cosmetologists should recognize while giving a haircut. I am thankful the stylist gave me an apology and a refund as that money will be put towards another haircut but nothing can completely fix this hack job. If another stylist can blend in these layers the best possible outcome is that I loose all of my growth and then some. Not an outcome I am happy with. read more

I went in for a trim as I usually neglect to cut back my hair until I have a long mane growing. I know the local style is to just cut it short or even a buzz cut. And I wasn't going to care that much. But this lady nodded and said she was going to take 2 inches, reasonable enough. Now I've had my hair cut numerous times in the last 10 years and I have never had my hair cut so quickly. In the middle of it, I saw thin wisps of hair coming down rather than clumps. She informed me she was "thinning" my hair. Let me tell you, it has been 8 hours and 1 shower later and I'm still pulling hair out that seems to be "thinned". Oh and that reminds me of the best part. Two large clumps of hair right at the back of my neck. I thought it was strange she never pulled out the razor and I think if she had she wouldn't have missed this. I can't believe I paid for this. It wasn't even a difficult hair cut! read more

I have always had good service at this Supercuts. There is another Super Cuts over by Verizon store and that one SUCKS...ignored,dirty,stylists on cell phones. I have never seen that at this one. read more

Beware! Supercuts Waiakea Center is charging a Sanitation Surcharge fee of $3.95 in addition to Hair services & tax. No warning no nothing,,,you will know when its on your receipt. Customers should not take the burden of such a fee. Not sure if this fee applies for all Supercuts. All in all my Stylist Minh is great! I give him a 5 star. 1 star Rating above is for the FEE. read more

I really like getting my hair cut here but recently seems like the morale is in the dumps. Suggestion to management treat your employees better it would really pay off. Many customers are getting turned away, need to staff better. Talented stylists seem to be unhappy perhaps they are not being paid enough. read more

My fiancé and and I both got haircuts recently. Good experiences. Got in immediately, out quickly. Really nice people, friendly, informative, seemed skilled. I liked Bobbi. Compared to the other location, it's night and day. There, no one at the counter would acknowledge me. Waited for one to finish checking out a client, say bye to coworkers on their way out, exchange money with another worker who came up, then I started to say hi, but she turned around right in front of me, did something, then went and washed her hands, didn't come back. Fiancé texted me to see why it was taking so long to get a wait time from them. Finally told 30-40 min. Idk why Palani location is so busy with the no care attitude I've seen there more than once. We will now save the money we usually spend at my salon or his barber and we will go to the Kona Commons Supercuts. read more

Lovely fun staff. Best experience I've had on this island. Extremely satisfied with how my haircut turned out. Would definitely recommend Supercuts at Kona commons read more

Have to say my opinion here is either 5 star or -1 star! The gals that usually cut my hair do a great job! Hot towel after cut... Nice head massage with shampoo. But man! They really know how to loose business! I've gone by 20 minutes before scheduled closing, and they have had the door locked. Then my most recent trip.... With an empty lobby, 2 hours to closing. They had a 50min wait!!! And only one worker!! Lol read more

Supercuts is just the thing when you wake up, look in the mirror and cry! It's cheap and quick. I've never had a bad cut there. Never had a great one either. So I know not to expect Four Seasons Spa treatment. But I do expect the cutter to pay attention to my head and not a personal cell phone call. Rude! Rude! Rude! read more

DON'T!! I went in for a trim. Took me 2 months to grow the top and sides to the length I wanted. Told the girl to just trim around the ears and take some off the back. After she did this, she started to cut the top. I actually screamed for her to stop! She kept cutting! Needless to say, i left without paying. Will never go back! read more

My son needed a quick trim for family photos. Bobbie did a terrific job and worked with his thick hair and managed his cowlicks. She was pleasant and listened to what he wanted. I would highly recommend her. Thank you Bobbie! read more

Unfortunately Brett will get 1 star. I'm very disappointed that he didn't ask my son on what type of hair cut he would like instead he went to town and gave him a half bald hair cut. I made my complaints and the other ladies were nice enough to offer to correct or fix his hair but to be honest Brett practically shaved it off. There was nothing they could do I asked for a refund and they didn't hesitate. Manager already left for the day but I will call and let her know about Brett. You'd be surprise how a hair cut could leave you traumatized. By the way Incase your at any super cuts be on alert for Brett he could move to any location other than Kona Commons. It's sad my son was speechless worst experience ever thanks to Brett. read more

Many of the reviews for this Supercuts location are from several years ago, so I thought I would share my more recent experience. A few years ago my frequented barber shop shut down and I had to find a new place to get a haircut. I decided to try Supercuts. I'm was a bit wary at first, but was pleasantly surprised to be warmly welcomed. I met Liz on my first visit and she had always made me feel comfortable when getting my haircut. She is personable and takes time to make sure that she does the best job that she can. I have been going to see Liz at Supercuts for the past few years now and have never been dissatisfied with the hair cuts that she has given. For that reason I highly recommend this Supercuts location! read more