Okay, so I'll start by saying that this is a VERY late review so it will be a little lengthy.
POINT: be careful who you trust to do your hair! Not all hair stylists are the same.
I have gone here numerous times and have had a different experience every time. I make it a point to try and find one hair stylist and stick with them but they are rare to come by. I have only had 2 people here that I can trust entirely with my hair. I have probably a 3B-3C hair type, so it's pretty curly. I took me a long time to be able to handle it on my own but even before then, it was still always very curly and very thick.
So my first memorable POSITIVE experience was when I met one if their stylists, Donna (I could be wrong, it's been some time, it might be Diane or something), anyway she knew how to handle my hair. If you have curly hair you know those people are holy grails. Unfortunately, she was transferred so I had to deal with a new person. The next 3 people I had cut my hair (FOR A TRIM), this included the general manager or supervisor at the store(her name is Heather and she will be brought up again), and each time my hair was either left with dead ends still, uneven, or extremely short even with a dry cut. Then they had another holy grail stylist. He was fantastic! He was the first time I saw anyone pull sections of my hair all around my hair to make sure everything was even. Once again, the holy grail had left the store.
Next, I didn't even bother with a trim, I learned my lesson. Now, I know this experience is not entirely their fault, hence the 2 stars, but it was still pretty bad and lead me to actually just cut all my hair off and regrow it out healthier.
I had just gotten out of the military. My hair and scalp were already suffering, my fault, but I was in the process of trying to fix it. Now I went to the salon with already bleached pieces of hair dyed blue. Most of it had faded out and I wanted to try and dye my whole head red. Something I'd rather have someone who went to school instead of a box dye. So I went in and the girl handling my hair had very bright red hair and educated me on the process and explained that there may be difficulties because of the blue but she would try. I was fine with this, I didnt even care that some of the blue pieces were this weird green after. She told me to come back in a week and we can try to add more red again. I did, and I told her if we can't those spots it's fine, it doesnt bother me. Once she was done and rinsed it out, parts were still not really red. It was a bit of an uneven dye job. I wasnt bothered, I understood the difficulty and the girl did what she could without destroying my hair.
Then the problem came. The manager, Heather, decided to butt. Now, I already didnt like her and had stopped having her touch my hair because she wanted to argue with me on how to handle my hair and push chemical filled products, which I have tried and have made my hair fall out. I've had other issues with her and have seen and heard of her being an issue with other clients as well. I also didn't appreciate how she spoke to some of the employees either. Heather had been hovering over this girl doing my hair making comments and adding her two cents on my hair.
When she saw that parts were not red, against my protests, she decided to take over. I said I was fine with it and I still like what the girl did but she wanted it red and even. I get it, she wants me to have an even color. But I said it was fine. I was ushered back to the chair after we washed the excess product out so she could apply MORE color.
If you know anything about hair, especially curly hair, this could cause damage. Now, I didnt know how bad until after the fact but we'll get to that. The whole week I have had a burning and itching scalp. To the point that I had to get out of bed at 12am or 1am to wash my scalp that I had been rubbing and scratching to the point in was bleeding.
I have a tool to help exfoliate and scrub my scalp in the shower so I used that with my husbands medicated scalp shampoo.
Cutting my hair is a big deal for me. So to come to that as a solution was difficult. But I couldn't handle it anymore. I shouldn't be bleeding and the amount of hair falling out was horrible.
Because of this experience that I'm sure would not have been this bad had Heather not interfered, I would maybe consider going back for a trim while I grown my hair back. But I won't do it to myself.
I won't tell you to not go here, but please be cautious (especially if you have curly hair) who you trust to do your hair. I know it's easier said than done but it's such a serious thing for me at least. There are good people at this location and good people can be transferred through here. Not every hairstylists knows how to do all hair types, regardless of their job title. And stand your ground and not make my mistake. Good luck! read more