This is a review of their ER. Front desk staff were…read moreefficient and kind. The medical team were compassionate, caring, supportive and caring. The waits are long, but understandable being as this is the only hospital in the county.

Worst ER treatment ever !!!! Sat in this ER for 7 hrs with a fractured vertebrae. They don't need a…read morenew ER , they need some new Doctors and nurses . Also , a photo of my IV site from a few years ago when I had surgery here . I complained of pain in the IV site for 7 days , I was told to stop complaining. My arm was so infected and blistered .

Over the summer I experienced a cardiac event. I happened to be on the grounds of VGH and as a…read moreresult, when found, I was whisked into the emergency and was cared for by the cardiac code team on duty. Thanks to their skills and abilities, they were able to reive me and bring me back from what was sure to be the end of my life. Amazing hospital and stellar medical teams. If one has a serious medical issue, I strongly recommend VGH. They have developed effective systems and skilled teams. Thanks to all who cared for me.

Many thank to all Dr's and stuff that cared for me I honestly had a positive time while i was there…read morefor cancer May you all be blessed for the lovely care that you give to all patients . Maria Helena Kong

In the past few years, I've come to St. Paul's Hospital frequently, as some of my specialist…read moredoctors work primarily out of this institution, so I've had many an appointment here. Plus these doctors have often ordered tests here, too (i.e., MRI's, respiratory tests, specialty stress tests and radiology tests and more). Every time, I've been treated respectfully and everyone has been super professional. (I should add, for many years I worked as a paramedic in the States, and as a phlebotomist and EKG tech in major hospitals and doctors' offices alike, and in medical labs. I am quite familiar with the medical field, and my expectations - and I suppose, my standards too - are very high. And I will add that I am the WORST patient too, which adds another element to my experiences as a patient. So when I say that the office staff, X-Ray techs, phlebotomists, respiratory techs, doctors and nurses and aides have all been excellent with me, that says a lot). The other night was my first time going to the ER here. (Long story, don't ask. All is well). As a medic, I know how ERs work. They are hectic, often chaotic spaces with a large element of the unknown going on (a result of the variety and amount of patients there and what their issues are, as well as staffing and more). I was originally going to go to VGH but I checked online and the wait time there was nearly 8 hours whereas at St. Paul's it was 2.5 hours. I'm so glad I went to St. Paul's. Yes, the ER department is run-down and dated. Yes, many of the patients there were either drug addicts or homeless folks (or both), and/or had mental-emotional issues. The walls are dingy, there's no privacy in the waiting room (AT ALL. I found it startling TBH that there was a "blood draw" station in the middle of the waiting room, and I prayed I wouldn't have my bloods drawn here as I am a tough draw and, as mentioned, I am the WORST patient). So, yeah, the accommodations here are definitely NOT plush, nor are they modern. All that said, the staff working here in the ER when I visited were UNBELIEVABLE. As in, unbelievably GOOD. The tech who registered me in, the triage nurse, the radiology tech who brought me back for a CAT scan, and finally the doctor who, thankfully, checked in with me and then had me go into a separate room to discuss their findings (I was fine and could go home. Yeah!). All of them were incredible. SO professional, so on top of everything, very efficient. I know I must have been prioritized fairly high on the ladder, as I was seen, scanned and consulted with and discharged within 90 minutes. I know that is NOT the norm, but I also know I had the potential for having something serious, and they had to rule it out promptly. And they did. And I am ever so grateful. I'll add two things: I saw the doctors and nurses and aides talking to patients and treating them respectfully, whether the patients were drug addicts, homeless folks or well-dressed grandmothers there with their families. We were all treated equally and professionally. Also, I should not that, within the year, St. Paul's is moving to a huge, new, state-of-the-art hospital by Central Station, behind the Science Center. I've seen tours of the new facility on tv and it blows me away, how modern and spacious it is. So the days of the dated, dingy hospital here on Burrard are numbered. Very soon, this new hospital is going to be as wonderful as all the staff who work here.

St. Paul's is a HORRIBLE place. Providence isn't throwing one red cent into it while the new one…read moreis being built and the sheets are thread bare and some are torn. Good luck finding a pillow in an emergency bed! The walls and furniture have holes in them and maintenance can't keep up. Their H-Vac system was last updated in 1971 and can't be upped anyfurther so it's FREEZING in there. Good luck finding anyone to get you a blanket to put around you. Staff, nurses and doctors are overworked and grumpy. Provicence pays their ER docs per turn around so you don't get to see one for very long. I have several health issues, none of them my own fault, and St. P.'s is the closest hospital to me. I cannot always be diverted to Mt. St. Josephs so have to put up with this hell hole of a hospital. I won't talk about the food because that's too cliqued. I'm almost in tears if I have to go there!

Amazing care. the communication between teams is beyond…read morereproach. thank all of the staff for their excellent service!

This review of WhidbeyHealth Hospital in Coupeville follows several emergency room visits between…read moreOctober 2025 and February 2026. My wife and I retired nearby in 2020 with proximity to an effective hospital being a key factor. Until recently we were extremely disappointed by WhidbeyHealth's mediocre care, unreturned phone calls, incomprehensible and inconsistent information management, incompetent receptionists and frequent staff turnover. (To get an Rx actually refilled two years ago I literally had to sit down and type out a physical letter, drive it to my physician's office and hand deliver it to staff.) We resolved that in a true emergency, the best we could hope for would be that our EMTs...well, would keep us alive until a more professional health system could be reached. We purchased air ambulance coverage. Unknown to us until recently, WhidbeyHealth management changed 2-3 years ago. The improvement observed recently has been nothing short of fantastic. Local emergency services got my wife with a badly broken leg to the E.R., who quickly provided pain relief, arranged in-room X-rays and transfer to an off-island orthopedic surgeon (where successful surgery occurred the next day)...all while providing a genuinely caring demeanor by staff eager to improve her condition. In my case, excruciating back pain was effectively attended to directly by the WhidbeyHealth system in a most coordinated fashion and I have been very pleased with their "whole of system" care. The newer WhidbeyHealth "portal" provides an effective single information hub that all staff--and the patient--may easily tap in to, be it by smartphone, tablet or computer. Appointments are automatically confirmed by e-mail moments after being arranged. Prescription refill requests can be made online. Telehealth contact is available. Medical reports with detailed analyses are quickly posted. Importantly, any specialist with a legitimate need to know has simultaneous and immediate access to patient reports posted by their colleagues. No more "game of telephone" - the patient's info is securely available whenever and wherever needed. No need to recite our situation to every new specialist seen. More local-based specialists are being added and we find ourselves desiring "off-island" care less and less. From our recent very positive experiences, our trust in WhidbeyHealth has improved dramatically. This can be considered especially notable given its status as a smaller, rural healthcare system. Management has clearly made, and is making, extraordinary strides at improving care on Whidbey Island. One more thing--and I can't believe I'm writing this-- but during my overnight stay I had the best hospital food ever. Nothing fancy of course, but fresh, tasty and fully satisfying. I'll also share a few areas for improvement: - Certain specialities remain unavailable or still have very long wait times--often months out--including sleep specialists. - Certain referrals sometimes take weeks or even more than a month to be acknowledged. - The portal does not integrate with Apple's Health app. This is something I came to expect and value in 'big city' hospital software. I miss it, and believe WhidbeyHealth care would benefit from the two-way street of info coming from patients' Apple Watches or other wearables. - To telephone our PCP office we must call a central switchboard, then get a call back. It works (now, not 3 years ago), but isn't terribly convenient for connecting briefly to local staff with whom we actually need to speak. It sometimes forces use of the portal or phone twhen sometimes just a 1 minute call would have saved a lot of work elsewhere. But all our calls eventually get returned, unlike before.

Best hospital food ever! Been there a few times. Food…read moreexcellent with many choices. Other hospitals need to followng.united general especially!

Dear Brian, After 32…read moreyears as a business executive and 20 years as a master executive coach, I've worked with hundreds of teams--some good, some struggling, and a rare few that shine so brightly they become the gold standard. I didn't expect to find one of those rare teams while wearing a hospital gown. During my almost four-week stay at Skagit Valley Hospital--especially in these very trying times--I experienced what can only be described as a Master Class in both personal and clinical patient care. Every single day, from the first to the last, I felt the presence of something you can't fake: a culture of trust, respect, and excellence. From housekeeping to dietary services, from CNAs and nurses to doctors and specialists, every member of your team not only performed their role with skill, but infused it with genuine kindness, attentiveness, and heart. What I experienced was seamless, coordinated care--delivered with humanity. Too many people to list each staff member I encountered, A special shout out to Dr. Wood, Dr, Goodman, and Dr. Sharma. In my work, I often use Patrick Lencioni's The Five Dysfunctions of a Team as a roadmap for building high-performing organizations: Trust - the bedrock of any great team Healthy Conflict - honest, constructive dialogue Commitment - unity around shared decisions and goals Accountability - holding each other to the highest standards Results - collective success above all else Most organizations can manage the first one or two. Rarely do I see all five fully alive. Yet here, in every department, every shift, I watched them in action--consistently. This was more than healthcare. It was the embodiment of what's possible when people are aligned in purpose, values, and mission. I would love your permission to do something special to honor the people who made this possible. Additionally, I would like to create a feature story about this experience to share the extraordinary culture and teamwork I witnessed--inside and outside the hospital walls. I'd love to hear your thoughts on this and explore ways to make it meaningful for your team. Thank you, Brian, for leading a hospital culture that not only heals bodies but lifts spirits and restores faith in what a truly great team can achieve. With deep gratitude, Eileen M. Terry ETC Consulting LLC etrw@aol.com 360-320-7096

Impressive CT SCAN unit at Delta Hospital. Efficient,…read morepatient-friendly. Special thanks to "Leann", CT technician and "Sandra", tech in training. D. D.

Highly organized. Knowledgeable staff, Efficient. Organized. Seasoned Doctors and Surgeons. Not…read moretotally run like a Meat Packing assembling line. Yes the organization of surgeries are assembly line but effectively handled with limited stress. I have had three out patient small surgeries and explorations that were painless in mind and body. Another note is still Free Parking. A small coffee shop. It all just operates without fanfare, or celebrity. Trust BC NEVER shuts this small gem down. Nobody likes hospitals and none are perfect but my choice would be here when needed.

If you're ever needing to go to the emergency room, be prepared to wait for at least 2 or more…read morehours in the waiting room. Even if you're brought in by ambulance. Unlike Swedish, Providence rushes through the check in, triage... They barely listen to you and you're in the waiting room. When you get back into a room, you'll wait at least an hour or more before even seeing the doctor. I understand this isn't a walk in clinic, an urgent care or have appointments. And of course the more emergent patients are put first. The longest I've waiting here, in the waiting room was 6 1/2 hours. Now don't get me wrong, I don't want to be in and out. I don't want to have a half a$$ doctor, pump me full of meds and send me home. But it would be nice to feel heard. Seen. If it's not a 911 call emergency, go to Swedish Mill Creek or Edmonds.

It is terrible Hospital to be at.My wife staid there 2 weeks, and after all tests, doctors could…read morenot figure out what is going on with her. Additional she got pneumonia and pressure sours. I am very curious from where those doctors got diploma? And we saying that medicine in America the best in the world???????????????

Three weeks ago our dog slipped out of his collar, ran across the street and got hit by a car going…read moretoo fast. The driver kept going. My son witnessed the entire event. We rushed to the AEC - they immediately opened the door for us, brought a gurney and helped us with our dog. They started CPR. Their staff was compassionate, calm, and provided us the necessary information in a very supportive way. In the end, our dog passed away. They did all they could to help our dog, while also helping us through this traumatic event.

Absolutely amazing. Such caring and sweet people working there. And my dog felt so comfortable.read more

Thank you for saving my husband's life! He was in really bad shape when I called the EMTs. They…read moreexplained what I had missed, treated us with kindness, and listened to our concerns and needs. Once at the hospital , his nurses in the ED, Mitch and Meredith tended to him like he was the only person that needed them. He was moved to the ICU where Dr. Taher, Brian, and Michael took amazing care of him. They brought him back from the brink and home 6 1/2 days later. The entire team was aware of his status and able to andwer questions and assist when needed, whether they worked with him of not. They were all so kind, welcoming, and accommodating! Thank you all for taking such good care of all of us!!

I'm not sure what is wrong with your hospital. My father has been there 4 times since November. Two…read moreof the three visits in January 2026 were absolutely terrible. Your quality of care is like a negative one. How can your physician fail to recognize cellulitis? They told my father that the ailment they failed to determine would "resolve in two weeks". Within 24 hours my father was admitted to Providence for four days, put on IV antibiotics and sent home with an additional twelve days of antibiotics. It's hard to believe he was actually seen by a real physician at Cascade. I guess it was a mad rush to treat and street. Dad's February 1st visit involved registration calling me when they figured out dementia patients can't answer questions. She sent me down to the ER. The person who answered the phone told me my father was in ultrasound and I would receive a call from the doctor when the results came back. After three hours of hearing nothing, I finally called the emergency room again only to find out my father had been discharged without one word to me. As I mentioned previously, my father has dementia. He couldn't tell someone where he'd been let alone what was done or a result. When I spoke to memory care the following day, they told me he was returned without any paperwork and they had no idea what was done while he was at the hospital. So, as my review states, you run an awful hospital with terrible physicians and there are now notes in his paperwork at memory care to send him to any other hospital except Cascade in the event of an emergency. You clowns can't even get billing right. Last year rather than run his bill through insurance correctly (apparently you forgot about the Medicare supplement), you sent the bill to collections. And yes, I spoke to the billing department when I received the initial bill. They were just too lazy to correct his insurance and run the bill again and sent it instead to collections for non-payment rather than mail a bill for the adjusted total.