I have no idea if Yelp reviews actually help hospitals. But I'll give it a shot…read more I went to the ER here for a bad cut and I don't think my care here could've been any better. They were professional; courteous, thorough and overall very helpful. My cut healed up just fine and they did a great job applying/removing the 15 stitches I needed. Did I have to wait forever? Yeah. There's a thousand other people there all with varying conditions and levels of urgency. So that's understandable. But when it was my time to be seen, I couldn't have asked for better nurses or doctors to take care of me.

Rude staff, sexual harassment going on in the EVS department, housekeepers do not clean properly…read moreand are not properly trained, 40 years of build up and filth in every room of that building, mean management, you do not want to work there, they will not be on your side, you'll just get replaced! SERIOUSLY I seen the housekeeping lead guy literally touch every lady in that hospital and myself a well. I filed a complaint and they were not on my side whatsoever! I waited my entire life to work there and now I'm extremely ashamed that i did. They have no respect and no care for the people around them. Save a waste of your time, don't go there...

Even though it was a very busy day, the staff here were very attentive and caring. They answered my…read morequestions, were friendly, and helped make my visit a good one. Thank you for everyone's hard work! I know the wait times are very long, but it's not for lack of trying on the staff, it's just the overloaded medical system here in Canada at the moment.

Many thank to all Dr's and stuff that cared for me I honestly had a positive time while i was there…read morefor cancer May you all be blessed for the lovely care that you give to all patients . Maria Helena Kong

A Ten star rating! I checked myself into St. Paul's Emergency with a tightness in my chest, back…read morepain, and shortness of breath. Yep all the symptoms of a heart attack. I cannot say enough about everyone I came into contact with from the volunteers who helped me find the way to the Emerg, to the registration lady who so patiently took my information. Everyone seemed only there to help me get looked after. Even the security lady gave me her seat when there were none available. Next came the nurse who took my vitals and had more questions. She was dealing with a 60 something year old, scared guy. She was the first health professional I met, and she seemed to care a lot. She set the tone for everyone else. In the ER, I encountered Dr. Clarke. One of the most sincere, caring physicians I have ever met. More questions, more pokes and prods. I felt I was in great hands. Next came a nurse to draw blood. I never felt a thing. Just eye contact, and a laugh. Just the right amount of humanity to alleviate my stress. I met Ben, a nurse, who injected a bit of humour along with Nurse Devin. Everyone seemed to be there to just make me comfortable. They can't know how much they helped. Met the coolest ER doctor I could image next in Dr. Green. He would fit in on Grey's Anatomy. He was the senior MD. Just enough interaction to do one thing, he gave me the confidence that everything is under control, that the team was getting closer to figuring this out. Off to X-ray where get my heart checked out with an ECG administered by one of the most patient, caring technicians ever. I continued to feel everyone cares. Never a number, not even a patient. I was someone who needed help. Off to X-ray for a better look. Guided by Nurse Ben, handed off to an X-ray tech. Carefully positioned, to get her shots. A touch on the shoulder to say we're done and a kind word as she told me how to get back to the waiting room. Can you see the pattern here. Each and every person I came into contact with did their best to make me feel comforted. Back to ER where Dr. Conley told me my ticker was fine, lab results were great, that I have some muscle damage to my ribs caused by the fall I took which kicked this while thing off. I was released with great instructions, some follow up tests, and a much lighter heart! As I was leaving, my phone went off, it was Nurse Devin. I was being paged. He had Dr. Green on the phone in a second. Upon closer study they found two cracked ribs from my fall. More instructions, more compassion. If there was a way to give a 10 star rating, I would. This ER team, and my experience with them could not have been better. Thank you health professionals at St. Paul's Hospital, Vancouver! Greg K.

Good and bad experiences with St. Paul's Hospital. Operations, scans and personal health situations…read moreare handled by the doctors and nurses with exceptional care. Had to return to emergency. Lay on gurney for hours, no pillow offered, no water offered and no doctor ever attended. After waiting hours, I checked myself out. Week later I returned to emergency and did get a bed in palliative care. Conditions are terrible. Due to construction of the new hospital, there is much neglect in the Burrard Street hospital. Nighttime is freezing, nurses are wearing bed quilts around their shoulders. Patients are bundled up with a hooded jacket and quilts to keep warm. Conditions are not ideal for patients that need special care and attention. I hope because of the lack of upgrading and support in the Burrard location we don't have a similar situation that is happening in Alberta where patients are dying waiting in emergency rooms for medical attention.

This review of WhidbeyHealth Hospital in Coupeville follows several emergency room visits between…read moreOctober 2025 and February 2026. My wife and I retired nearby in 2020 with proximity to an effective hospital being a key factor. Until recently we were extremely disappointed by WhidbeyHealth's mediocre care, unreturned phone calls, incomprehensible and inconsistent information management, incompetent receptionists and frequent staff turnover. (To get an Rx actually refilled two years ago I literally had to sit down and type out a physical letter, drive it to my physician's office and hand deliver it to staff.) We resolved that in a true emergency, the best we could hope for would be that our EMTs...well, would keep us alive until a more professional health system could be reached. We purchased air ambulance coverage. Unknown to us until recently, WhidbeyHealth management changed 2-3 years ago. The improvement observed recently has been nothing short of fantastic. Local emergency services got my wife with a badly broken leg to the E.R., who quickly provided pain relief, arranged in-room X-rays and transfer to an off-island orthopedic surgeon (where successful surgery occurred the next day)...all while providing a genuinely caring demeanor by staff eager to improve her condition. In my case, excruciating back pain was effectively attended to directly by the WhidbeyHealth system in a most coordinated fashion and I have been very pleased with their "whole of system" care. The newer WhidbeyHealth "portal" provides an effective single information hub that all staff--and the patient--may easily tap in to, be it by smartphone, tablet or computer. Appointments are automatically confirmed by e-mail moments after being arranged. Prescription refill requests can be made online. Telehealth contact is available. Medical reports with detailed analyses are quickly posted. Importantly, any specialist with a legitimate need to know has simultaneous and immediate access to patient reports posted by their colleagues. No more "game of telephone" - the patient's info is securely available whenever and wherever needed. No need to recite our situation to every new specialist seen. More local-based specialists are being added and we find ourselves desiring "off-island" care less and less. From our recent very positive experiences, our trust in WhidbeyHealth has improved dramatically. This can be considered especially notable given its status as a smaller, rural healthcare system. Management has clearly made, and is making, extraordinary strides at improving care on Whidbey Island. One more thing--and I can't believe I'm writing this-- but during my overnight stay I had the best hospital food ever. Nothing fancy of course, but fresh, tasty and fully satisfying. I'll also share a few areas for improvement: - Certain specialities remain unavailable or still have very long wait times--often months out--including sleep specialists. - Certain referrals sometimes take weeks or even more than a month to be acknowledged. - The portal does not integrate with Apple's Health app. This is something I came to expect and value in 'big city' hospital software. I miss it, and believe WhidbeyHealth care would benefit from the two-way street of info coming from patients' Apple Watches or other wearables. - To telephone our PCP office we must call a central switchboard, then get a call back. It works (now, not 3 years ago), but isn't terribly convenient for connecting briefly to local staff with whom we actually need to speak. It sometimes forces use of the portal or phone twhen sometimes just a 1 minute call would have saved a lot of work elsewhere. But all our calls eventually get returned, unlike before.

Thank you ICU team. I meant to write this earlier then I got your letter. All of you were so…read morehelpful, getting the food early for me and printing out Google maps for me to get home. I appreciate everything you all did. And I have drank since then. It's a only 12 days but it's a start thanks to all your help and information. Thank you, Ryan Unbedacht

Dear Brian, After 32…read moreyears as a business executive and 20 years as a master executive coach, I've worked with hundreds of teams--some good, some struggling, and a rare few that shine so brightly they become the gold standard. I didn't expect to find one of those rare teams while wearing a hospital gown. During my almost four-week stay at Skagit Valley Hospital--especially in these very trying times--I experienced what can only be described as a Master Class in both personal and clinical patient care. Every single day, from the first to the last, I felt the presence of something you can't fake: a culture of trust, respect, and excellence. From housekeeping to dietary services, from CNAs and nurses to doctors and specialists, every member of your team not only performed their role with skill, but infused it with genuine kindness, attentiveness, and heart. What I experienced was seamless, coordinated care--delivered with humanity. Too many people to list each staff member I encountered, A special shout out to Dr. Wood, Dr, Goodman, and Dr. Sharma. In my work, I often use Patrick Lencioni's The Five Dysfunctions of a Team as a roadmap for building high-performing organizations: Trust - the bedrock of any great team Healthy Conflict - honest, constructive dialogue Commitment - unity around shared decisions and goals Accountability - holding each other to the highest standards Results - collective success above all else Most organizations can manage the first one or two. Rarely do I see all five fully alive. Yet here, in every department, every shift, I watched them in action--consistently. This was more than healthcare. It was the embodiment of what's possible when people are aligned in purpose, values, and mission. I would love your permission to do something special to honor the people who made this possible. Additionally, I would like to create a feature story about this experience to share the extraordinary culture and teamwork I witnessed--inside and outside the hospital walls. I'd love to hear your thoughts on this and explore ways to make it meaningful for your team. Thank you, Brian, for leading a hospital culture that not only heals bodies but lifts spirits and restores faith in what a truly great team can achieve. With deep gratitude, Eileen M. Terry ETC Consulting LLC etrw@aol.com 360-320-7096

I was admitted here in 2022, a nurse named Raquel falsified my temperature (high fever) to say it…read morewas a normal temperature in my records so that she could avoid giving me care. I ended up having acute leukemia and nearly died in the following days. Thank god I was transferred to UW Med where I received phenomenal state of the art care. In the days before being admitted I had a facial injury which resulted in bruising and cuts in my mouth that were very slow to heal because of the leukemia. I was having a hard time communicating due to this and was treated as if I was doing it intentionally to be a difficult patient. Any expression of my dissatisfaction was met with being ignored for hours on end while I was having difficulty breathing and my oxygen dropped to dangerous levels. My pain and fever were never adequately managed. This is a great place to go if you enjoy feeling powerless and receiving care that is substandard at best and deliberately malicious at worst. I wish Raquel nothing but the worst, you evil wretch.

Impressive CT SCAN unit at Delta Hospital. Efficient,…read morepatient-friendly. Special thanks to "Leann", CT technician and "Sandra", tech in training. D. D.

Highly organized. Knowledgeable staff, Efficient. Organized. Seasoned Doctors and Surgeons. Not…read moretotally run like a Meat Packing assembling line. Yes the organization of surgeries are assembly line but effectively handled with limited stress. I have had three out patient small surgeries and explorations that were painless in mind and body. Another note is still Free Parking. A small coffee shop. It all just operates without fanfare, or celebrity. Trust BC NEVER shuts this small gem down. Nobody likes hospitals and none are perfect but my choice would be here when needed.

The nurses and drs here are doing a great job and very much under pressure. I know the economy…read moredictated a lot of monies for expenses. This is not my first rodeo with dietary. The do not LISTEN it's her way or the highway. She does not understand some stents have guidelines also.ive been requesting times to meet with her and she showed b up once.i told her my trays as well as others are b thrown in GARBAGE bc its not correct and she wont listen. I'm b here over 25 days and Finally got a fresh fruit which btw my family brought me. my family has b been bringing me protein drinks bc they only have one brand. Their menu is repeated over and over and today i finally got a meat at breakfast and NO im not on special diet. I told her foods i prefer and doesn't matter 4 out of 5 trays are same chicken but dunked in what they call a fancy name but its the same 1/2 chicken breast smashed into something where the name is supposed to make you feel full. always diced pears or peaches always out of can with plenty of syrup.

My father visited the Providence Everett ER on 2/19/26 and 2/20/26. Both visits left A LOT to be…read moredesired. During the 2/19/26 visit, no one even bothered to enter the visit into MyChart. I had no idea what was going on. Your Emergency Room goes out of its way NOT to talk to patient families. I am my father's Power of Attorney because of his severe dementia. On 2/19/26, I called three times to speak to a member of my dad's care team. I FINALLY got to speak to someone and found out Dad had already been discharged back to memory care. Why isn't your Emergency Department involving the POA in the patient's care? On 2/20/26 my father returned to the ER because his wound was bleeding way too much, he was not himself, strong personality changes, pain in ribs and profound facial swelling. I called the Emergency Department and on the third try finally spoke to someone who said they would add a note to Dad's chart to call me. No one ever called and I did see the note to call me in MyChart. As I mentioned, I am Dad's Power of Attorney and his dementia prevents him from being able to articulate what is wrong. I live in North Carolina. If I could be at his bedside, I would be. Another two hours passed and nothing. After my 7th call, I finally speak to a guy at the nursing desk who tells me my Dad's nurse "has her hands really full right now" and could he take my number. I gave him my name and number and told him that as Dad's Power of Attorney I needed to speak to his care team to explain why he was brought back and what we hoped would come of the visit. I told the guy helping the nurse that Dad had such a personality change in 12 hours and an oozing head wound that it was worth further investigation. The nurse at my Dad's memory care facility believed he had a concussion. Dad's aide believed he had a concussion. After I spoke with them about changes in Dad's behavior, as I too was thinking he could have a concussion. Not one nurse or doctor ever took the time to call me to discuss my father or why we wanted him looked at again. I checked MyChart and not a single test was run on my father on 2/20/26, the reason staff wrote that Dad was brought to the ER was incorrect. Basically, my father sat there, no testing was done, and he was returned to memory care without a single person at Providence contacting me about my father TWO DAYS IN A ROW!!! It seems illegal that the Power of Attorney is not contacted when care is administered to a person that has no idea why he is there. On a personal level, I am also my father's daughter. Is it the policy of Providence to keep family out of the loop when caring for patients? My father's memory care facility called me to tell me my dad was released and was being transported back to his room at memory care. SO, obviously the phones at Providence DO work if they can call the memory care facility but not the daughter/POA. I can't articulate how angry I am that I was excluded from my father's care. Memory care informed me that the ER removed the staples in Dad's head (he fell on 2/13/26) that the ER told him on 2/19/26 weren't ready to be removed yet. Information about the readiness for Dad's staples to be removed was in the After Visit Summary from 2/19/26. This tells me your nurses and physicians do not read chart notes. To conclude, my father was brought back on 2/20/26 for concerns he might have a concussion, but staff wrote down that the visit was about a bandage and removed staples that were not ready to come out and never spoke to me. Your facility told more to Dad's memory care facility than I ever heard. Staff never contacted me during either visit. I intend to escalate this complaint.

When my dog started peeing blood on a Sunday afternoon, I knew I had limited options…read more This was my first visit to AEC and I will use them again in an after hours situation. They got my doggo diagnosed and out the door in a fair amount of time. The exam was more $ than a usual vet exam but of course it is - they're open 24 hrs a day. Thanks for being there for us after hours!

took 3 hrs to be seen. Front desk tried to put a leash on my…read moredog that had a wound on her neck, front desk workers, gave attitude the rest of visit, after I decline, my dog is 3lb and a lap dog. worst vet experience i have had

Thank you for saving my husband's life! He was in really bad shape when I called the EMTs. They…read moreexplained what I had missed, treated us with kindness, and listened to our concerns and needs. Once at the hospital , his nurses in the ED, Mitch and Meredith tended to him like he was the only person that needed them. He was moved to the ICU where Dr. Taher, Brian, and Michael took amazing care of him. They brought him back from the brink and home 6 1/2 days later. The entire team was aware of his status and able to andwer questions and assist when needed, whether they worked with him of not. They were all so kind, welcoming, and accommodating! Thank you all for taking such good care of all of us!!

I'm not sure what is wrong with your hospital. My father has been there 4 times since November. Two…read moreof the three visits in January 2026 were absolutely terrible. Your quality of care is like a negative one. How can your physician fail to recognize cellulitis? They told my father that the ailment they failed to determine would "resolve in two weeks". Within 24 hours my father was admitted to Providence for four days, put on IV antibiotics and sent home with an additional twelve days of antibiotics. It's hard to believe he was actually seen by a real physician at Cascade. I guess it was a mad rush to treat and street. Dad's February 1st visit involved registration calling me when they figured out dementia patients can't answer questions. She sent me down to the ER. The person who answered the phone told me my father was in ultrasound and I would receive a call from the doctor when the results came back. After three hours of hearing nothing, I finally called the emergency room again only to find out my father had been discharged without one word to me. As I mentioned previously, my father has dementia. He couldn't tell someone where he'd been let alone what was done or a result. When I spoke to memory care the following day, they told me he was returned without any paperwork and they had no idea what was done while he was at the hospital. So, as my review states, you run an awful hospital with terrible physicians and there are now notes in his paperwork at memory care to send him to any other hospital except Cascade in the event of an emergency. You clowns can't even get billing right. Last year rather than run his bill through insurance correctly (apparently you forgot about the Medicare supplement), you sent the bill to collections. And yes, I spoke to the billing department when I received the initial bill. They were just too lazy to correct his insurance and run the bill again and sent it instead to collections for non-payment rather than mail a bill for the adjusted total.