We have had to travel to Jacksonville once a month every month over the past year for my husband to be seen a the Mayo Clinic and everytime we use the Super Shuttle. They have Always been on time, most of the time they are early which has made our lives so unstressed. We have had the best and most friendly drivers. We could not be any more pleased. Thank you for taking care of us during one of the hardest times of our lives. I give them five stars in every category. read more

Nice little scam this guy has going for him... this is what went down when he dropped us off at the airport. Driver: "we don't take credit cards" Me: "the lady at the port said you did and so does that big sign on the inside of the door right there..." Driver: "oh... well the card reader is broken, go to an ATM and get me cash" Me: "nope, that's not what we signed up for. Go figure it out" Driver: "oh, the card reader works now (miraculously after not even having to mess with it), how much you wanna tip me?" What a friggin joke... can't trust anyone these days... here's his plate (HMD C45). It was at 9:45am today if you want to look back (company who's reading this) and look into how much money he's skimming off the top from you. read more

Super Shuttle - Tried to force us to go to an ATM and I refused so the credit card reader just magically worked with no problem... weird... - Airport Shuttles Near Me - Jacksonville, Florida

Transportation on the cheap! We used SuperShuttle to get from Jacksonville International Airport to the Port of Jacksonville. Unfortunately, this business has somewhat of a pricing identity crisis - the website showed one estimate of $32, the dispatcher I spoke to on the phone quoted me $24 for four adults, but the driver charged me $40 (a flat $10 per person). For a trip of 11 miles, $40 was still pretty reasonable compared to if we had used a taxi service. Interestingly, the driver who picked us up wasn't driving a blue SuperShuttle at all, but a yellow Checker Cab minivan (that is, a taxi). I'm guessing that Checker Cab also contracts out to SuperShuttle. My other gripe is that the dispatcher told me the driver would call me, but didn't give me his ETA. I didn't get the call from the driver (I must've gone into the terminal momentarily, where reception is poor), and he didn't leave a voicemail. When I called dispatch back to find out where my driver was, I was simply told to go to Loading Zone 1, "Prearranged Transportation". I had to press the issue to find out that my driver was indeed already there (till then, I had no idea whether my driver was even en route). Apparently communication is not really SuperShuttle's strong point. Aside from that, the driver himself was friendly and knowledgeable, and the fare was reasonable. If you know what to expect and where to go, then the experience will probably be smooth for you. But if you're new to the area like I was, make sure you know exactly where your driver will be picking you up. read more

I booked online a round trip to the Best Western Mayport Inn and Suites. Because this hotel is so far away from the airport, the round trip cost $105. While this may seem pricey, a girl in the lobby stated she paid $75 one way for a cab, so take note! There are many things I like (and dislike, depending on the city) about Super Shuttle. You can book online, receive a confirmation number, and call a dispatcher whenever the shuttle is late. Another thing to note is that if there isn't a shared ride van available, a private taxi will be booked for you on your behalf. This was the case both coming and going to the hotel/airport, so I got lucky. The taxi driver at the airport was already waiting for me, since my flight was delayed by 10 minutes. We did have to stop for gas though, which resulted in a slight annoyance, but there wasn't anything I could do. The situation was better than having to wait for a shuttle, like most other cities. Checker Cab is the name of the company who is contracted with Super Shuttle in Jacksonville. This company is also used if you have the Taxi Magic app. I like Checker Cab because you can text an address for pickup (along with the time), and you will receive a text when the taxi is dispatched. This was helpful when I was waiting for the cab at the hotel, who was only about 10 minutes late. Overall I was kept in the loop about the shuttle service, who was contracted to a cab company. You would think there would have been a chance for miscommunication, but there wasn't. I was pleased and will definitely choose Super Shuttle again in Jacksonville. read more

Super Shuttle - Airport Shuttles Near Me - Jacksonville, Florida

Booked the company for a ride from the Jax cruise terminal to the airport 6 months in advance . We were suppose to have a 9am pick up time . When we exited the cruise terminal there was no ride . I called them and was transferred to 4 different people , none of which could tell me where my ride was and why it was not there at 9am . I was on the linevwith them 30 minutes screaming . They did nothing at all. We had to cancel our ride and hire a taxi from the port for $60 . Worst company for rides. I will never recommend or use them again. read more

Reserved transport to the airport and had a confirmation of same...Car never came received a call 45mins after arranged time stating that the driver had an issue but they would send another car....I told them to cancel and this corrupt horrible company had the nerve to charge me anyway.... Stay away from SuperShuttle and Execucar...the worst of the worst read more

Awful. I used this service to drive me from the airport to my home (paid for the solo ride by myself), and the driver loaded both of my bags. He drops me off at my house, gives me one of my bags (not my laptop bag). I walk into my house and immediately realize he has my bag. I have tracking devices on all of my iPads and laptops. I call the company and tell them what happened and "there's nothing they can do except I would have to fill out a lost claim and hope they find my bag". My device has full battery and mysteriously the trackers stop tracking in a Walmart parking after he left my property. Amazing....they "can't seem to locate my bag, or any of the electronics in it". Such a low class company with zero morals...karma will be a b****. read more

Terrible, terrible service. My mother is a single mother with three children and I specified specifically! That we need help with our luggage, and we were willing to pay extra. But the driver came, saw what was here and was pushing us to pay 50 dollars just for loading. But then after my mother offered 40( one 40 for loading, another 40 for unloading), he hiked it up to an outstanding 100 dollars... outstanding. After my mother refused, he started throwing out our half loaded items, and a suit case even fell on her head, only checking to see if she was hurt to know if we would sue or not. Outstanding service, and not in a good way. And the real kicker! They don't "know" how to give a refund?? Ask Jonathan, his number is read more

This company is definitely hit or miss whether they are going to show up or not. We had prepaid for our return trip to the airport and they were less than reliable. When our driver did not show up to take us to the airport, we tried to telephone them only to be frustratingly tied up In their voice menus. Finally .... hours later, a van showed up, but not our van which is still MIA. We jumped on that van, made it to the airport as our flight began boarding. We made it on our flight, but was less certain about our luggage. This was unnecessarily stressful and expensive. Do yourself a favor, book your transportation from a reliable service and not SUPER SHUTTLE read more

Wow, this is expensive! I normally have taken this shuttle for a lot less money in past years. This year it cost me 137.50 from Jacksonville to St. Augustine! This is way too expensive. I have since compared to several cab companies such as Uber and the price was considerably lower. I wish I had know this and would have saved myself about $90! The van was fairly clean, and driver nice,,,but wow- so costly. read more

If I could write a review with no stars I would! I used this company twice. The trip to the airport was ok, but the vehicle (van) was very dirty and rattled like it was about to fly apart! But the driver was okay and I got to the airport in a reasonable amount of time, so all good. The return trip home from the airport also started out fine. I received an email that directed me where to go at the airport and a link to check in. However, things went downhill quickly once I got to the van. The driver was rude, surly, and drove so recklessly I was really terrified! The van was as dirty and in poor repair as the first one. I actually had the driver drop me off at the adjacent condo building rather than my own - he was so weird I didn't want him to know where I lived! I travel a lot and have never been truly afraid in a hired vehicle before this. Will NEVER use this company again!! read more

I took Shupershuttle from and to the airport. My first ride went safe and smooth. On my second ride, the van arrived late with a partially-deflated tire. The driver stopped to add air shortly after picking me up. The tire had again partially deflated by the time we reached the airport. I am dissatisfied with Supershuttle's safety checks and vehicle maintenance. I noticed the tire pressure warning light (and another warning light) was on during the entire trip. read more

Super shuttle 4910. Speeding. Cutting people off. No blinker. Nice. Amazing because he had a shuttle full of people and he didn't seem to care. read more

Prices were good - I'll give you that. Our hotel had arranged for round trip to cruise port and back. got there, no problem. when we got back, we called for a pick up just after 9am. We waited in the rain (temps in the 40s) and watched 2 other Super Shuttles come for other passengers and tell us no, not our driver. We waited over an hour and our shuttle never came. Finally another company took pity on us and at 10:30am we left with another company that honored our tickets. Our driver never came and called after we were in the other van. Not Super. read more

I can't go low enough. Sitting in an Uber on the way to the airport . Scheduled a super shuttle ride a week ago. Received a call at 2:30 AM to let me know they didn't have a vehicle for me! I was so stunned ,I kept asking what do you mean you don't have a car for me? Are you kidding me? No ma'am , that's why I'm calling you early enough to arrange another ride! Used them many times in the past -NEVER again ! read more

Vans are extremely dirty, smell bad enough to give you a horrible headache and the drivers don't have the AC going when it's 90 outside and Florida humid. read more

Really happy with their service. The price was as good or better than others but the responsiveness was fantastic. When they couldn't see me at the location pick-up they just called me on my cell phone and we found each other. The picks up were on time or early. read more

I booked a Supershuttle for airport drop on 14th Feb morning. These guys didn't show up. I kept calling their number. They will put me on hold and after sometime disconnect. It went on for one hour. Ultimately I had to call one of my friends and he dropped me to Airport. Supershuttle driver called me when I was one the way to Airport with my friend. I missed my flight and I had to rebook my flight with airlines I was travelling with family having 2 kids (one of them 2 years old). Due to supershuttle, journey which was supposed to get over in 6 hours went over 12 hours. They messed up my whole day. read more

We just finished a five day cruise that was great, only to find the shuttle I ordered a week earlier had not arrived at the designated time. I was surprised by this given I received the usual text alert from Super Shuttle confirming the time of pickup. I called the main number to let them know that our driver had not arrived. Our van finally arrived a little over a half hour late. Which in itself might not have been so bad if the driver had not been talking and texting on her phone while delivering us to the airport. She seemed pretty self absorbed in her own activities for most of our trip. I don't think she even noticed that the van was running pretty low on gass. read more

Shuttle service was acceptable, although driver was 30 minutes late in picking me up for early morning flight on 9/8/17. Had to phone company to find out whereabouts and ETA of driver. No explanation or apology offered by driver as to his late arrival. Did make am flight despite lateness of driver. Had better much better shuttle service and experience on return trip on 9/13/17. Driver was courteous and friendly. Will use super shuttle service in future. read more

I wish I could leave no stars. I prepaid with tip on May 2, 2015, for a private pickup at Jax International for my mother-in-law. 11:00 p.m. arrival through Execucar/Super Shuttle. When my mother-in-law arrived, no one was there to greet her. Although the reservation was made same day, when I called there was no record of my reservation. My mother-in-law waited over an hour; I kept calling--no one was sent to get her. In fact, I was told there was no one available. I asked for a refund, but as there was no one record of my reservation, no refund has been forthcoming. This, notwithstanding that I have a $78 charge on my credit call. I have called no fewer than 5 times to resolve this. To date, no refund has been forthcoming. The last time I called, I was put on hold--indefinitely. I have used this service in other cities with no complaint. I do not recommend this service--at least not the private car option. I cannot speak for the SuperShuttle option. I want to amend my review. I called for the 6th time. Katrina took care of my problem professionally and arranged for a refund of the fare. She is the only person at this company with whom I spoke who actually sorted out the problem. I am leaving a one-star because the service was not delivered, my mother-in-law waited for an hour with no driver at midnight and took a taxi to her home. But, I do applaud Katrina for her professionalism. read more

This is probably the best cheap shuttle but nothing close to stellar. Cars are somewhat clean and the service is mix match. There is no guarantee what you get. The fleet is old. I have taken the shuttle twice and once it was great and once it sucked. If you want good service ask for Sam. read more

Ask for Sam. On 4/22, his service was exemplary. He showed us local attractions and good popular eating. Ask for sam. He was very professional. read more