This place is terrible. Ask for oil change and tire rotation. Coupon for 70 dollars for up to 5…read morequarts. My car needs 8.8 quarts.. was charged 180.00. Total. 110 dollars for 3.3 quarts of oil.. When I asked her about it she said yes this is correct. Then I never received the the safety check. Ask about the air and cabin filters. Never checked them. I watched the car throughout the oil change. Tires were not rotated. Asked about that was told they were. Then the technician was no where to be found. To confirm.. Absolutely a train wreck.. DO NOT GO HERE FOR ANYTHING.. I'm now questioning if they put in the requested oil. Required for my car..

I called for diagnostic cost was told 59.95 I called back to…read moreset up appointment and asked the cost was told 89.95,I said ok book appointment. I went in for appointment,I asked cost for diagnostic was 189.95 for 1 hour,I said wtf ,guy behind the counter said it is what it is,the ridiculous bullshit I went through plus I wasted a vacation day from work,I should bill him Don't walk. Run This place is bait and switch Jack up your bill as high as possible. Stay away

This facility has many one star reviews but I've been patronizing this establishment for years and…read moreI really can't think of anything truly negative to report. I go there because of the convenience to where I live. Also, my company pays the bill directly so it's also financially beneficial for me. No money out of my pocket. I do see a lot of employee turnover but which service-centric business doesn't see that nowadays. They follow a procedure calling out what they have done so others working on my vehicle know where in the process they are and which stage has been completed. This is important. You don't want them to start adding oil when the drain plug hasn't been secured. So, while my experience might be different from others who have rated them poorly, I am so-far happy with the service I receive and hope it continues.

Dante and Luis were great! They were efficient and quick. I guess I came 1000 miles early and…read moredidn't really need an oil change but did need new wiper blades. Dante let me know it wasn't necessary to change my oil. I went off the date on the sticker. They told me to come back when I was closer to the mileage on the sticker. Thanks for saving me some money! Despite not getting an oil change, they still checked out my lights and everything else. This experience set a great vibe for the day! Thanks again, Dante and Luis!

Awesome service, clean facility, and they stand behind their work…read more Over the past few years I have taken my vehicles there for repairs and was in need of their help again on a used vehicle that we just purchased. They were able to determine what was needed and completed the repairs in a timely manner at a decent price. They do not try to sell you uneeded services either. Thank you Jeff and crew!

They do a great job, but if you send coupons out, please honor them otherwise that's false…read moreadvertising. You don't want that reputation. I literally just received the flyer in my mailbox 2 weeks ago. There were other coupons on the back of the flyer. I was thinking about using one but I am not sure if it's accepted or if you'll raise the price on me last minute.

Jim Nelson and his team at Nelson Automotive are top notch…read more New to the area I was looking for a reputable european auto specialist for VW service - an independent shop of experts. I interviewed a few by phone and Jim was my immediate choice just from a conversation. He inspected the car and gave a thorough explanation of problems, complete with the - "should fix", "can consider fixing" and the "lets wait on fixing, still some good life left" assessments. Exactly what I was looking for - confident, honest, and at a fair price. I highly recommend Nelson Automotive. You'll likely get Jim when you call!

I asked for just a vehicle inspection on my car. I didn't get my car back for a week! When I was…read moretalked to about the car, I was made to feel like it was going to blow up at any moment. I got mixed info in the results (one thing was said on the phone, another in person). In getting the car back, I started hearing a chugging noise that was never there before. And many of the things the said were a issue, weren't at all! Like my rear windshield wipe, they said it was broke. I turn it on and it's absolutely fine. Same with my battery. The worse is I was charged over a 100 dollars for it when others would have looked for free.

I took my 2007 Corvette in with a slow leak in a tire. I had purchased 4 Michelin tires there 4…read moreyears ago. I had picked up a small nail in the tire. Because I had purchased the tires there, they fixed it at no charge. Excellent customer service.

Beware of this place. They are EXTREMELY expensive and they have lost my trust. I brought my car…read morein and was told it needed over $1400 of repairs for an air flow sensor issue along with one more repair. Previous to this- about 5 months before they had already repaired the sensor. Of course they told me it is another issue (not the same repair). Their diagnostic fee is very expensive as well at $225 just to take 5 minutes to plug in a machine to see the codes to what is wrong. I took my car to get a second opinion and they were able to repair my car for $800 less!!! Also they noted the work done on my sensor was not done well by Silver Lake so they had to repair it as well. I'd recommend finding a local auto repair show instead. They are more trustworthy and fair in pricing.

Hands-down best place to go for emissions tests! Dave had me in and out in less than 10 minutes and…read morehe was the most kind guy!!

These guys are my "go to" place for emissions testing. The facility is clean, organized, and well…read morerun. And even though I'm in the waiting areas for about 5 minutes while the test is performed, everyone is quite friendly. I have a newer vehicle, so I haven't used M&D for service, but now that my warranty has expired, this it the first place I'll be checking out for service.

The Service Advisor was helpful in explaining what my vehicle needed & patient while I made…read moredecisions on the repairs. He was also aware of my time as I wasn't aware a recall needed to be done also Thank you

I think Heiser Toyota is a great place to buy a car. But their service department is NOT where you…read morewant to take your car. We have 2020 Rav4 which now has 82,000 miles on it. Whenever my wife takes it for oil change and tire rotation they try to sell her all kinds of bogus services. They started this when the car had about 40,000 miles. I think they proposed $1200-1400 in maintenance services over and above oil change. At 60,000 miles it was about $1700. Today at 82,000 they proposed services totaling $1,877.60. Attached is proposal. Now i have looked at Toyota's recommendations in their manual. Most of these either aren't on there or they come at much later mileage. Toyota is supposed to be one of the most reliable cars needing very little in repairs or maintenance. This dealer thinks some of these should be done every 30,000 or every 60,000 miles. See their notes on what they proposed. Dynamic engine restoration for $600 - what the heck is that. I worked at a car dealer many years ago - dynamic engine restoration is a scam of epic proportions. I have a 2017 Tundra and a 2011 Prius that i take to a different Toyota dealer. They never ask me to do any of this. I personally think it might be that my wife takes her rav4 in and they figure they can suck her into doing this junk. That is offensive all by itself. But to take advantage of anyone by trying to scam them into unnecessary services is Completely Unacceptable. I've written to Toyota - they referred complaint to dealer and couldn't even be bothered to respond. So I now have to resort to warning people in reviews not to waste money on garbage services. I think a letter to Toyota in Japan might elicit a different response than Toyota USA. I love my Toyotas but I think these service scams that take advantage of people thinking they need this stuff should be investigated.

They explained my car problems in a way I could understand. The front desk was easy to work with…read moreand very courteous.

Great service, honest pricing, good quality and value. Highly recommend this place for your car…read moremaintenance or repair.