We went through Super-Lite Lighting when building our new home. We were given promotional pricing on a product but were not told there was an end date. They said as the fixture is added to our file, the price will remain. The initial price was not honored in the end and the vice president (Stuart) took no responsibility for his staff's poor communication.
Once we went through our pre-possession walk-through, we noticed the lighting fixtures in the bathrooms were giving off yellow spot shadows all over the white countertop and sink.
We spoke to the vice president twice about this and he said he would look into this. He would never follow up and we had to call him again and again. Last time we spoke, he said the president of the company (Simon) was supposed to call us and he'll follow up. Never got a call, never heard from anyone. We even emailed Simon ourselves but he didn't respond.
Seems like the company is just about taking your money but not addressing issues with their fixtures or pricing discrepancies. We didn't expect much from them but a promised follow-up courtesy call doesn't take much. Very poor customer service and clearly no interest in customer retention. read more