I did a survey online for Faveri's in exchange for a coupon for our next visit. My husband was…read moredriving through from Mtl to YYC so I asked him to use the coupon and purchase two pieces of furniture. He made the purchases and forgot the coupon. He went back before the store closed an hour or so after the purchase and they made an excuse not to honour it, saying the salesperson who helped him had to do the transaction. Well, my husband was on a schedule for work and could not stick around until the next day the salesperson returned so they said they would call us and honour the coupon. They never called. It is a year and 2 months later. We were regular customers at the Calgary store. We are disppointed at the service.

We'e purchased several items from them and stained them ourselves. They were always knowledgeable…read moreand friendly. I've gone in several other times to purchase their wood stain from them for updating old furniture. Always a treat to go in and look around. Solid wood furniture built to last is hard to find these days so it's always nice to know I can get it locally.

Called for help finding a part for a big customer. The person that answered was a lady, very nice…read moreand transferred me to a sales rep. The Sales rep was rude, crude and sharp. Put down the phone with a nasty taste of BAD customer service and a thought NEVER to call them again to give them a chance to service our client. Horrible

I was late on a project because a different supplier had messed up on it. I was desperate to get…read moresome custom shower components, and now they were back-ordered at the factory. It looked like it would be an additional delay of two to four weeks. I called B.A. Robinson, they went the extra mile, and they found a way to get things to work out for me. Within hours (!), I had what I needed. I was *very* grateful. They were great. Excellent customer service.

We went through Super-Lite Lighting when building our new home. We were given promotional pricing…read moreon a product but were not told there was an end date. They said as the fixture is added to our file, the price will remain. The initial price was not honored in the end and the vice president (Stuart) took no responsibility for his staff's poor communication. Once we went through our pre-possession walk-through, we noticed the lighting fixtures in the bathrooms were giving off yellow spot shadows all over the white countertop and sink. We spoke to the vice president twice about this and he said he would look into this. He would never follow up and we had to call him again and again. Last time we spoke, he said the president of the company (Simon) was supposed to call us and he'll follow up. Never got a call, never heard from anyone. We even emailed Simon ourselves but he didn't respond. Seems like the company is just about taking your money but not addressing issues with their fixtures or pricing discrepancies. We didn't expect much from them but a promised follow-up courtesy call doesn't take much. Very poor customer service and clearly no interest in customer retention.

Good selection and horrible customer service. We've bought hundreds of dollars of light bulbs there…read morefor the ugly fixtures that previous home owners had in our home. Now we are looking to replace them and went to look at their store. We spent about an hour looking and then asked for help to buy over $1000 in fixtures. It was 15 minutes until close (but we had come into the store over an hour before close) and the guy said he couldn't get the lights out for us in time so we would have to come back. He LEGITIMATELY had 7 staff behind him doing nothing but talking gossip, and it would have taken maybe 10 minutes of their time. Keep in mind our 3 kids were in the store with us. Now they expect us to go back with 3 kids to pick up the lights another day. Well, they can forget that! It would have taken 15 minutes and we would have been so grateful they spent an extra 10 minutes at work Saturday but instead I will be going elsewhere to spend my hard earned money to replace all the light fixtures in my house.

Excellent staff! So helpful! When our Frigidaire oven was not working , they basically gave me…read moreinformation as to what could be wrong and what part to get. With a little coaching and buying the part we needed we were able you fix it ourselves! Saved us having to buy a new stove or spending $$ on repairs .

Purchased a element for my stove yesterday price said 29 $ when I got to the teller she said it was…read more68 $. I found the same part at Canadian tire for 24$. As I looked around I found most of the prices overly priced. Never will I shop at this store again I will tell all my friends and family about this experience. I feel like this store takes advantage of the elderly.

Ordered items arrived with missing parts. Problem rectified but couldve been better…read more Wish the parts weren't worn

DO NOT PURCHASE FROM THIS STORE - I urge anyone thinking about purchasing from this store to read…read morethis, or the other bad reviews. They are true. OF you don't believe these, then do some research yourself. Call your local store, or the Montreal office and ask for the manager's name to speak to. They will not provide it, they do not give any information out. They will only redirect you. We ordered the Rowan couch from structube, they stated we had to pay $90 delivery. We asked if it could be picked up at the store. They said no, this is absolutely not an option. I tried multiple times to see if we could do some sort of pick up to which they fought TOOTH AND NAIL against, it was NOT an option. I then paid for the couch, and they took my address...outside the city limits, they then tell me. "Oh, you'll have to pick up in store" ..... Seriously, for anyone wanting TO AVOID the shipping fee, ask if it's possible, then give them an address outside the city your in. So there's the first lie, next when we pick up the couch they said there would be no helpers so we had to bring help, which we did, when we arrived the employee Julie (who has the personality of a rock ) would not let any of us up onto the back Ramp to actuially move the couch into my truck, so she got her employees to move it, and the hit the wall moving it taking a large chunk out of the wood base. They informed us to take pictures and submit them for a claim when we got home. Which we did, and a day later someone called offering a $100 rebate. That does not even cover the taxes on our brand new couch they damaged. So I asked the employee if I could speak to the person who made the discussion on this, she said no. She said the claims department decides and its final, we cannot speak to them. I could return the couch though. This is however a lot of work for me, so I called the Montreal head office, to which they would not give me ANY information and advised me to go through my local store, this is where I asked for the manager's name to speak to, which they would not provide. I argued I wanted to speak to the claims department, they said no. I continued to demand to speak to them until the person on the phone got frustrated and stated there was no claims department, she didn't know what I was talking about and the local manager decides the local claim refund. I then called the store back and asked to speak to the manager, after 3 days when he finally got back to me he would not answer who the "claims" department was, but I could not speak to them. It was final. After all of this, I returned the couch and will never go back. The employees, especially Julie were aweful! In Winnipeg. I URGE you to try or look into any of this yourself before purchasing.